Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch)

[fedup44]

TT cancelled my original account due to technical glitch. Now I have a different account number but I can't set up a new MY Account. How do I cancel MY Account and set up a new correct one?

[Philile-TT]

@fedup44 I will get back to you after some investigations. Thanks. 

[fedup44]

I simply can't register under my existing ac number because MY ACCOUNT is registered under a different number with my existing email address and that number was cancelled by TT several weeks ago due to a technical glitch. I need the email and number on MY ACCOUNT to be removed so that I can re-register the correct number.

[Philile-TT]

Hi there @fedup44 what error are you getting when trying to register? 

[Gliwmaeden2]

You can wait for staff to simply remove the email details connected to the old My Account in order for you to use the same address again, @fedup44, or simply use a different email address to set up the new My Account. 

You cannot use the same email address at the same time. 

Staff will respond after the weekend.