Everymail

[jojacks2025]

 have a similar issue as many other customers are experiencing

I am trying very hard to find out how I subscribe to Everymail and pay my £5 per month. I am extremely worried that I may lose all my historical e-mails if I don't pay. I've seen information in the press that you need to pay by September the 8th or your account will be deleted! This would be very damaging for me.

I cancelled my broadband contract with Talktalk in July but still wish to keep my Talktalk e-mail facility.

It looks to me like I have been "partially" migrated to Everymail as I can log on with my Talktalk e-mail address and password. There is however no facility to add direct debit details to pay the £5 per month.

Can anyone please help. I am getting desperate. 

If this can't, for technical reasons, be resolved quickly can TalkTalk give me an assurance that my TalkTalk e-mails will not be deleted?

[sabelo-TT]

Thank you for this. Is the sign-up option available when you login to your email account? 

[jojacks2025]

Yes can sign into email account receive emails and can still send emails

[sabelo-TT]

Thank you for this. Is the sign-up option available when you login to your email account? 

[jojacks2025]

no communication received from talktalk found out about Everymail from doing some research

[amahle-TT]

Could you please clarify whether you received any communication from us stating that you should subscribe to Everymail, or if you only learned about it through press coverage? Thank you.

[amahle-TT]

Hi there @jojacks2025, please let us know when you are done and we will have this looked into for you, thanks. 

[fr8ys]

Pleas complete your profile and add your affected email addresses in your private notes field.

 https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Please post back when done.
Thank you