Eero Pro 6 can't reach the internet after installation

[domo_jai]

I have got my Full Fibre installed today 21/8/2021, there are 3 green lights on power, PON and LAN. However, when I try to setup the eero, it said your eero pro6 can't reach the internet. I have tried the to set up the second eero as gateway and tried alternative LAN cable, but issue persist. I would like to know what's the root cause of the issue and need to get it fixed. Thank you.

[Chris-TalkTalk]

Hi domo_Jai,

It's currently been assigned to one of our Network team, we'll let you know when we receive any further updates or they may contact your directly

Chris

[domo_jai]

Hi Karl,

Can I confirm if there is any update from network team please?

[Karl-TalkTalk]

Hi

One of our Network Teams has been assigned to this case and are now investigating.

Karl.

[domo_jai]

I think the situation is similar to this post, it could be my Openreach account/ profile has incomplete detail, hence no ip address received.

https://community.talktalk.co.uk/t5/Fibre/Fibre-not-working-since-installation/td-p/2967513

I have attached the ONT and eero photos:

 

[domo_jai]

Hi Karl,

I have tried to reboot the ONT, three green lights are on but still can’t setup eero. I have also tried to connect my laptop to ONT port 1 directly, there is no internet connection.

[Karl-TalkTalk]

No Problem 🙂

I'll see what our network teams come back with.

Karl 

[domo_jai]

Hi Karl

Thank you for your reply.

I will try to reboot the ONT tonight after my work, I am not sure if there is any authentication/ configuration issue.

[Karl-TalkTalk]

Hi

Ok, just wanted to double check as a test was not detecting the ONT as on.  

I've emailed our Network teams to take a look at this.

Thanks  

Karl. 

[domo_jai]

Hi Karl,

As stated on the post, Green lights on power, PON and LAN respectively. The eero pro router is on solid blue. Cheers.

[Karl-TalkTalk]

Hi

Can you tell me what lights are on at the ONT,  The Box at the wall that you connect to.

Thanks  

Karl.