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New Router wont connect - flashing blue light

RossP
Newbie
Private Message TalkTalk PLUS

3 hours ago

Message 6 of 6

Received new eero 6 pro router after account upgrade last week. Still waiting on whole home WiFi device to arrive.

However have tried connecting new router to internet. Should have been east and straight forward.

But router wont connect, only blue light flashing on it, and nothing further.

Any suggestions ?

Thanks.

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5 REPLIES 5

fr8ys
Community Star
Private Message TalkTalk

an hour ago

Message 1 of 6

Or see here

 

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Setting_up_your_eero

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

an hour ago

Message 2 of 6

It won't connect just by plugging in.

 

You have to connect via an app on your phone.

 

There should have been instructions in the box 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

KeithFrench
Community Star
Private Message TalkTalk

2 hours ago - last edited 2 hours ago

Message 3 of 6

I am sorry, but as a customer myself, I had no idea who provided your fibre. This will require TalkTalk to deal with your problem.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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RossP
Newbie
Private Message TalkTalk PLUS

3 hours ago

Message 4 of 6

No, I am not on cityfibre. My connection is via BT openreach. The connection box is not the problem. It's the new router from Talk talk which is the issue.

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KeithFrench
Community Star
Private Message TalkTalk

3 hours ago

Message 5 of 6

Are you on Full Fibre provided by CityFibre? If so, you need to contact the Full Fibre Helpdesk & request that you be put on the CityFibre line profile T. Otherwise, an eero will not be able to connect.

 

They can be contacted on:-

 

0345 172 0074.

Their opening hours are Monday-Friday 09:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

If you encounter a bot, then, after the bot, you should be transferred to an agent. You may not always be able to speak to someone on this number; they may send you a text message instead. If that is the case, the text will contain a link to start an online chat. On that chat, you can insist on speaking to a person, but there may be a delay before you are connected.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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