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on 21-08-2024 08:32 PM
I have got my Full Fibre installed today 21/8/2021, there are 3 green lights on power, PON and LAN. However, when I try to setup the eero, it said your eero pro6 can't reach the internet. I have tried the to set up the second eero as gateway and tried alternative LAN cable, but issue persist. I would like to know what's the root cause of the issue and need to get it fixed. Thank you.
on 29-08-2024 07:40 AM
Hi domo_Jai,
It's currently been assigned to one of our Network team, we'll let you know when we receive any further updates or they may contact your directly
Chris
Chris, Community Team
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on 28-08-2024 07:58 PM
Hi Karl,
Can I confirm if there is any update from network team please?
on 23-08-2024 07:46 AM
Hi
One of our Network Teams has been assigned to this case and are now investigating.
Karl.
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on 22-08-2024 06:55 PM
I think the situation is similar to this post, it could be my Openreach account/ profile has incomplete detail, hence no ip address received.
https://community.talktalk.co.uk/t5/Fibre/Fibre-not-working-since-installation/td-p/2967513
I have attached the ONT and eero photos:
on 22-08-2024 05:37 PM
Hi Karl,
I have tried to reboot the ONT, three green lights are on but still can’t setup eero. I have also tried to connect my laptop to ONT port 1 directly, there is no internet connection.
on 22-08-2024 01:50 PM
No Problem 🙂
I'll see what our network teams come back with.
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-08-2024 01:48 PM
Hi Karl
Thank you for your reply.
I will try to reboot the ONT tonight after my work, I am not sure if there is any authentication/ configuration issue.
on 22-08-2024 01:00 PM
Hi
Ok, just wanted to double check as a test was not detecting the ONT as on.
I've emailed our Network teams to take a look at this.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-08-2024 12:23 PM
Hi Karl,
As stated on the post, Green lights on power, PON and LAN respectively. The eero pro router is on solid blue. Cheers.
on 22-08-2024 08:29 AM
Hi
Can you tell me what lights are on at the ONT, The Box at the wall that you connect to.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.