Hi @amos19
There have been a few posts about a Yale alarm (particularly the Yale HSA 6610) & an eero not working together. However, it does not look like the eero was at fault.
Is the orange light on your Yale alarm bleeping by any chance? If so, the Yale would appear to have a flat battery:-
"A flashing orange light or beeping on a Yale alarm typically indicates a fault within the system, most likely a low battery or a tamper alert on one of the sensors; check the fault log within the Yale app to pinpoint the exact issue and address it accordingly. "
If the green light signifies it is connected. However, does this mean it is just connected to the eero or some Yale system online?
I think this final post was the solution here:-
"Just one last update , maybe to help other Yale alarm users in future.
So I finally got my Yale alarm system working. In spite of all the changes in settings and testing both the Eero router as well as the Yale hub, I still couldn't get any key fob or keypad to set the alarm even though the Yale hub was connected and showing a green light.
I decided it must be a radio frequency issue ( all the devices are linked by radio frequency not WIFI or Ethernet. The ethernet connection means that the alarm can also be controlled by the Yale app. But disconnecting it , will still leave the alarm working using radio frequency)
I discovered that although I had 18 devices on the app, none of them were paired. When I paired a new spare PIR, all the other devices disappeared from my list in the Yale app. Although they were supposedly paired, in reality they were not explaining why nothing worked. I proceeded to pair all the other devices and now everything is working including notifications.
I can't explain why this happened when I upgraded to Fast fibre with the Eero but it did and the solution was straightforward ( still needed the settings set to the Yale recommendations) I am amazed nobody at Yale suggested it."
The above posts are from this thread that I had a lot to do with:-
https://community.talktalk.co.uk/t5/Full-Fibre/YALE-alarms-do-not-work-with-Eero/td-p/3092829
The information below is provided by TalkTalk, for confirmation, please contact @Debbie-TalkTalk or @Lorrainef.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.
If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.
