Fibre900 needs eero Pro 6E or Wifi 7 router

[bitrate]

Hello,

Can TalkTalk provide eero Pro 6E or Wifi7 router with Fibre900?

The current eero pro 6 is not capable of maintaining the fibre900 speed. 

Waste of money, if customer is paying price of Fibre900 and getting speed to Fibre500.

Can someone technical from TalkTalk take a decision on this one?

Thanks!

Wired speed test on laptop connected with eero, huge disappointment.

[KeithFrench]

Hi @bitrate 

You have had more than enough time to respond, so I am going to lock this thread now.

[amahle-TT]

Hi @bitrate, please respond to the questions that Keith has asked for further assistance, or you can contact us using the details provided below.
Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Thank you @KeithFrench  your help is appreciated 🙂

[KeithFrench]

Hi @Billx 

Thanks for that, your feedback is 100% correct and hopefully, more proof that the customer's issue is a Windows/driver issue.

Hi @bitrate 

Please see the post from @Lorrainef, who is the manager of the TalkTalk support staff on this forum.

I have always treated you with respect. The terms & conditions of this forum that you agreed to require you to be friendly at all times. Insulting people on here is not permitted.

I will give you one last chance. Please answer the two questions that I keep repeating in this thread, so that I might try & help you identify why you are using 802.11a & not 802.11ax as you should be able to. If you refuse to answer them, or you insult me again, I will lock this thread & leave you to the full fibre helpdesk.

[Lorrainef]

Hello bitrate I can assure you that Keith has many, many years of experience in this area and most definitely knows what he's talking about. We would suggest following his guidance and one of the TalkTalk team will also support.

[ferguson]

Not really, just leave it now please. 

[Billx]

Just something additional, but related.

[ferguson]

@Billx 

Thanks for sharing that, I am not sure what it brings to the table here though? Let's leave it to @KeithFrench and the support team. 

[Billx]

Hi, all

I also use the 'Intel(R) Wi-Fi 6 AX201 160MHz' Wi-Fi Adapter.
In the Device Manager, Device Properties, Advanced
the first property is, 802.11a/b/g Wireless Mode and is set to 'Dual Band 802.11a/b/g'
the second property is, 802.11n/ac/ax Wireless Mode and is set to '802.11ax'
Whilst, for the first property, one can choose 1 of 6 values
for the second property one can choose 1 of 3 values, or disable it
One can't disable the first property, one has to choose 1 of 6 values
One wouldn't disable the second property, as it is the one with the later standards, 802.11ax, and 802.11ac.
But one is also stuck, with 1 of the values of the first property.

When I run 'netsh wlan show interface' from the command prompt,
even though my selection of values is 'Dual Band 802.11a/b/g' and '802.11ax',
the driver, I suppose, chooses 802.11ac.
This must be, because I currently use a 802.11ac-based router.
The TX & RX Link rates are both 866.7Mbps.
This is ample speed for me.

Bill

[ferguson]

@Mandisa-TT 

No worries. I genuinely do not understand why the customer will not take on board the advice they have been given. 

[Mandisa-TT]

Thank you @ferguson 

[ferguson]

I have just done a wireless speedtest on my eero pro6, seems fine to me:

.

[Mandisa-TT]

@bitrate KeithFrench is someone with expertise in this area, committed to assisting you in resolving this matter. If you could provide additional details that he requires to do his best to clarify and guide you.

If you feel that the information provided is not aligning with your understanding, I encourage you to reach out to us directly via phone or live chat. Our Full Fibre team is available to discuss your concerns.

034 5172 0074 and you can contact them between the times  Monday - Friday: 9am - 6pm;  Sat-Sun 9am- 5:30pm

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
 

[ferguson]

.

[KeithFrench]

Please drop the attitude, I am trying to help you & you refuse to answer my questions.

Do not insult my intelligence. Kindly tell me then what was technically incorrect about my last post or any others. You do not seem to understand the difference between 802.11a & 802.11ac or ax. 

It is your PC that is saying it is using 802.11a with speeds that are not possible with that WiFi Mode. Therefore, something is amiss with your PC and I am trying to help you identify this.

[bitrate]

You are deviating from the whole WiFi concept.

You need to read about WiFi standards and how 2.4 GHz and 5 GHz work.

Stop sharing false info, please!

[Mandisa-TT]

@bitrate Please refer to KeithFrench's questions to receive further assistance with your query.

[KeithFrench]

Hi @bitrate 

No, 5GHz itself does not support 160MHz as such.

• 802.11a, as you are using, does not support channel bandwidth at all.
• Channel bandwidth was not introduced until 802.11n (Wi-Fi 4).
• Support of 160MHz is sketchy across 802.11ac (Wi-Fi 5), mainly in 802.11ac Wave 2.
• 802.11ax (Wi-Fi 6) does support up to 160MHz.

With the above considered, both client & AP must each support 160MHz channel bandwidth, before this can be negotiated within the association process of a WiFi connection attempt.

Please stop your one-line responses and answer my basic question, because I have never seen netsh lie, so why is your WiFi connection only using the WiFi Mode (Radio Type) of the ancient 802.11a. I therefore need to know what version of Windows are you running & is your WiFi adapter drivers up to date?

I don't know how many times I am going to have to ask you this.

[Mandisa-TT]

Thank you for confirming, KeithFrench will look into this for you.

[bitrate]

5 GHz does support 160 MHz.

[Mandisa-TT]

Hi @bitrate Please refer to KeithFrench's questions to receive further assistance with your query.