Internet Connection Constant Dropping - New Router Needed

[RevZUK]

Hi,

Recently I've been experiencing connection drop outs pretty much all of the time with my current Router, this is with Wi-Fi and Wired Connections.

I would like a new router to be sent out to me please.

Thanks,

Tristan

[Debbie-TalkTalk]

Hi @RevZUK 

Do you still need help with this?

[Debbie-TalkTalk]

Hi @RevZUK 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @RevZUK 

Thank you. I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Debbie

[RevZUK]

Hi Debbie,

I've adde the details required in my profile.

Thanks,

Tristan

[RevZUK]

Hi Debbie,

I'm completed my profile with the info that you required.

Thanks,

Tristan

[Debbie-TalkTalk]

Hi @RevZUK 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie