Slow/variable download speeds

[andyjw01142]

Hi, am on Fibre 65... guaranteed download speed of 46.2Mps according to contract.

I've been with TT for years and have a Huawei HG633 router.

Download speeds seem to vary throughout the day...after resetting the router getting on for 60Mps which is good...but it soon reverts to the 30s and not infrequently to sub 10.....upload speed never changes much...always around 10.

I've contacted support 2 or 3 times but long waits at present, line test ok,  speeds to router always good, it's the speed to the device which is varied.

I just use WiFi and the issue is regardless of number of devices (which is not many anyway).

Any suggestions as to my best remedy / way forward... should I just keep persevering with support?

I'm no techie but am getting a bit tired of waiting for screens to load, buffering sometimes and of

resetting the router / clearing phone cache etc...especially when sometimes it works great.

Thanks.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @andyjw01142 your post has been escalated and I'm sure the team here will get you back up to speed.