Slow/variable download speeds

[andyjw01142]

Hi, am on Fibre 65... guaranteed download speed of 46.2Mps according to contract.

I've been with TT for years and have a Huawei HG633 router.

Download speeds seem to vary throughout the day...after resetting the router getting on for 60Mps which is good...but it soon reverts to the 30s and not infrequently to sub 10.....upload speed never changes much...always around 10.

I've contacted support 2 or 3 times but long waits at present, line test ok,  speeds to router always good, it's the speed to the device which is varied.

I just use WiFi and the issue is regardless of number of devices (which is not many anyway).

Any suggestions as to my best remedy / way forward... should I just keep persevering with support?

I'm no techie but am getting a bit tired of waiting for screens to load, buffering sometimes and of

resetting the router / clearing phone cache etc...especially when sometimes it works great.

Thanks.

[Michelle-TalkTalk]

Morning,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks

Michelle

[Divsec]

Hi @andyjw01142 that's great news thanks for letting us know. Enjoy the new router.

[andyjw01142]

Hi...just letting you know that my upload and download speeds have been consistent and faster than they were previously...so the new router/WiFi hub seems to have done the trick / solved the problems.

Good work and thanks 👍 

[Chris-TalkTalk]

OK Andy, thanks for letting me know 🙂

Chris

[andyjw01142]

Hi Chris...just letting you know that the router/ hub arrived a couple of hours ago, is now connected and so far so good....a definite improvement in downloads and upload speeds. I'll leave it (is it for 10 days to stabilise

?) and see how it goes...but early signs are very hopeful 👍

[Chris-TalkTalk]

OK thanks 🙂

[andyjw01142]

Thanks for chasing this up.... I've had a message from Royal Mail to say the router will be delivered later today... I'll post an update, probably tomorrow 🤞

[Chris-TalkTalk]

Hi Andy,

How are you getting on, has the new router arrived yet?

Chris

[Michelle-TalkTalk]

No problem 🙂

Michelle

[andyjw01142]

Thanks for your help😊

[Michelle-TalkTalk]

Morning @andyjw01142 

The replacement router (wifi hub) is on the way now. It usually arrives in 48hrs so we'll check back in with you early next week to see how you're getting on.

Thanks

Michelle

[andyjw01142]

Hi again, yes please & thanks for this...out of interest I have just done a couple of speed tests ..first WiFi use of the day, no other devices,  one before and after my phone restarted. I hope a new router sorts it.

[Michelle-TalkTalk]

Morning,

Thank you. I've run a test on the line now which is clear and the sync speed looks consistent. The HG633 is one of our older routers. Would you like us to send a replacement router to see how this compares? This would be a wifi hub.

Thanks

Michelle

[andyjw01142]

Hi...have updated my profile as requested. 👍

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @andyjw01142 your post has been escalated and I'm sure the team here will get you back up to speed.