Slow/variable download speeds
on 16-01-2025 12:49 PM
Message 17 of 17
Hi, am on Fibre 65... guaranteed download speed of 46.2Mps according to contract.
I've been with TT for years and have a Huawei HG633 router.
Download speeds seem to vary throughout the day...after resetting the router getting on for 60Mps which is good...but it soon reverts to the 30s and not infrequently to sub 10.....upload speed never changes much...always around 10.
I've contacted support 2 or 3 times but long waits at present, line test ok, speeds to router always good, it's the speed to the device which is varied.
I just use WiFi and the issue is regardless of number of devices (which is not many anyway).
Any suggestions as to my best remedy / way forward... should I just keep persevering with support?
I'm no techie but am getting a bit tired of waiting for screens to load, buffering sometimes and of
resetting the router / clearing phone cache etc...especially when sometimes it works great.
Thanks.
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16 REPLIES 16
on 28-01-2025 07:02 AM
Message 1 of 17
Morning,
I'm really glad to hear this and thanks for letting us know 🙂
Thanks
Michelle
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on 27-01-2025 07:35 PM
Message 2 of 17
Hi @andyjw01142 that's great news thanks for letting us know. Enjoy the new router.
I don't work here and all my opinions are my own.
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on 27-01-2025 07:27 PM
Message 3 of 17
Hi...just letting you know that my upload and download speeds have been consistent and faster than they were previously...so the new router/WiFi hub seems to have done the trick / solved the problems.
Good work and thanks 👍
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on 20-01-2025 03:23 PM
Message 4 of 17
OK Andy, thanks for letting me know 🙂
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 20-01-2025 02:30 PM
Message 5 of 17
Hi Chris...just letting you know that the router/ hub arrived a couple of hours ago, is now connected and so far so good....a definite improvement in downloads and upload speeds. I'll leave it (is it for 10 days to stabilise
?) and see how it goes...but early signs are very hopeful 👍
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on 20-01-2025 08:54 AM
Message 6 of 17
OK thanks 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 20-01-2025 08:52 AM
Message 7 of 17
Thanks for chasing this up.... I've had a message from Royal Mail to say the router will be delivered later today... I'll post an update, probably tomorrow 🤞
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on 20-01-2025 07:12 AM
Message 8 of 17
Hi Andy,
How are you getting on, has the new router arrived yet?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 17-01-2025 09:39 AM
Message 9 of 17
No problem 🙂
Michelle
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on 17-01-2025 09:34 AM
Message 10 of 17
Thanks for your help😊
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on 17-01-2025 08:59 AM
Message 11 of 17
Morning @andyjw01142
The replacement router (wifi hub) is on the way now. It usually arrives in 48hrs so we'll check back in with you early next week to see how you're getting on.
Thanks
Michelle
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on 17-01-2025 08:43 AM
Message 12 of 17
Hi again, yes please & thanks for this...out of interest I have just done a couple of speed tests ..first WiFi use of the day, no other devices, one before and after my phone restarted. I hope a new router sorts it.
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on 17-01-2025 06:36 AM
Message 13 of 17
Morning,
Thank you. I've run a test on the line now which is clear and the sync speed looks consistent. The HG633 is one of our older routers. Would you like us to send a replacement router to see how this compares? This would be a wifi hub.
Thanks
Michelle
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on 16-01-2025 06:37 PM
Message 14 of 17
Hi...have updated my profile as requested. 👍
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on 16-01-2025 02:03 PM
Message 15 of 17
Hello,
Can you please update your community profile to include your:
- Name
- Telephone number or Account number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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on 16-01-2025 12:56 PM
Message 16 of 17
Hi @andyjw01142 your post has been escalated and I'm sure the team here will get you back up to speed.
I don't work here and all my opinions are my own.
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