COMPLAINT: You are deliberately throttling my fibre speed #TalkTalk #Con

[smarkgee_]

After several months of good fibre speed at 120-140mbps, the service has consistently decreased to 70-80mbps over the last few weeks.

I have checked this by using FAST.COM from a device directly plugged into the ONT (see attached image)

The poor connection has NOTHING to do with my LAN/WiFi setup and everything else about your service.

You must be deliberately capping my speed. You have changed my PROFILE.

Please revert to the Fibre service and performance I paid for.

Please read this post in full and ignore the responses from the support bots.

[DJI_MINI_2_SE]

Have you tried other tests - 

Internet Speed test : Test your broadband connection (speedtest) - nPerf.com

[ferguson]

Just to add, TalkTalk do not throttle:

https://community.talktalk.co.uk/t5/Articles/Broadband-traffic-management/ta-p/2204657

[ferguson]

To make a complaint, see the link at the bottom of the page. If you would prefer to wait for the support team here to have a look for you then wait for them to respond.