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Openreach

mjarosz79!
Sightseer
Private Message TalkTalk
Message 6 of 6

I live in building of flats I have openreach coming to fit full fibre but before that I need ,,apartment wayleave form,, for my freeholder so I need SP or SM reference number for the form. Where I can find one. Please 

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5 REPLIES 5

Message 1 of 6

HI mjarosz79

 

Sorry I don't have access to that system.

 

You need to call and ask to speak to the full fibre team, They should be able to get the reference you need. 

 

Regards

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Message 2 of 6

No, I did not receive any  letters from openreach, that the problem. As they  working on behalf of TalkTak. Openrech says contact yours internet provider. Internet provider TalkTak says contact openrech as they doing the work and I going nowhere. Thank you. Good night

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Message 3 of 6

So did you get a letter from Openreach saying it was available? It seems to be referring to that in your form [linked in the link I sent you but accessed further down that page]:

 

1000015245.jpg

If so, you should be using the reference number in the original letter, @mjarosz79!.

Gliwmaeden2, a fellow customer.
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Message 4 of 6

That form its only for landlords if they to want install a full fibre but there its another form called apartment wayleave form for tenant/ leaseholders witch require SM or SP reference number to submit as mandatory. I will try chat with TalkTalk customer service they are my last chance. Thank you.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

@mjarosz79!, so you already have the form?

 

https://www.openreach.com/help-and-support/obtaining-wayleaves

 

For staff to identify your account, please complete your community forum profile details. Go via your avatar; settings. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.
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