Failed new fibre 150 connection

[Grumble]

Hi 

Account number [removed]

My new fibre 150 (after house move )was due to go live remotely yesterday . It failed as PON light remained flashing . No solution was achieved after talking to technical help . 
I think there may be a problem with the ONT registered at my address. 
the ONT serial number is as photo . 

Please could this urgently be passed to Openreach to investigate and fix remotely or with engineer visit. 
thanks 

David Hirst

 

[Chris-TalkTalk]

Hi David,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris