COMPLAINT: You are deliberately throttling my fibre speed #TalkTalk #Con

[smarkgee_]

After several months of good fibre speed at 120-140mbps, the service has consistently decreased to 70-80mbps over the last few weeks.

I have checked this by using FAST.COM from a device directly plugged into the ONT (see attached image)

The poor connection has NOTHING to do with my LAN/WiFi setup and everything else about your service.

You must be deliberately capping my speed. You have changed my PROFILE.

Please revert to the Fibre service and performance I paid for.

Please read this post in full and ignore the responses from the support bots.

[Karl-TalkTalk]

Hi smarkgee_ 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[DJI_MINI_2_SE]

Have you tried other tests - 

Internet Speed test : Test your broadband connection (speedtest) - nPerf.com

[ferguson]

Just to add, TalkTalk do not throttle:

https://community.talktalk.co.uk/t5/Articles/Broadband-traffic-management/ta-p/2204657

[ferguson]

To make a complaint, see the link at the bottom of the page. If you would prefer to wait for the support team here to have a look for you then wait for them to respond.