New router

[Frangela]

I require a new router as have just moved house and started a new full fibre deal.

[Karl-TalkTalk]

Hi

I'm showing that this account is disconnected, are you waiting on an upgrade or install etc.

Karl.

[Frangela]

Updated my community profile 

[Karl-TalkTalk]

Hi Frangela 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl 

[ferguson]

As I said, please complete your community profile if you would like the support team to look into this for you. 

[Frangela]

The old one has got damaged and isn't working properly 

[ferguson]

Not necessarily, not if your old one works. Which router do you have? 

[Frangela]

I did but as have started a new deal I thought I was entitled to a new one.

[ferguson]

Did you not take your existing router with you?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.