not happy with my service

[timsouthwood]

ive been waiting 3 weeks for openreach to install full fibire (two cancelled appointments) finally installed it today (i was not home my mum was there and she knows nothing about it ) as openreach come early came home from work checked my speed and only getting 150mbs down phoned talktalk only from them to tell me my full fibire is not actived there end and now i have to wait another 3-5 days while the look into it and sort it out not  acceptable

[Chris-TalkTalk]

OK thanks, do you know how your Mother placed the order?

Chris

[timsouthwood]

No it's my mother's account 

[Chris-TalkTalk]

OK thanks. Could I just ask, are you the account holder?

Chris

[timsouthwood]

Yes all seems to be working OK except the speed getting 151mbps when I signed up for full fibire 900

[Chris-TalkTalk]

And your service seems to be working OK apart from the speed?

Chris

[timsouthwood]

All 3 

[Chris-TalkTalk]

Thanks. Which lights are currently on, on the ONT?

Chris

[timsouthwood]

I didn't type number correctly it's fixed now 

[Chris-TalkTalk]

Hi Tim,

Can you just confirm that the telephone number in your community profile is your current TalkTalk home telephone number

Thanks 
Chris

[ferguson]

OK. Do complete your community profile as I mentioned and then the support team can look into this for you.

[ferguson]

OK. Do complete your community profile as I mentioned and then the support team can look into this for you.

[timsouthwood]

full fibire 900

[ferguson]

Which speed package did you sign up to? 

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.