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UW Migration and TalkTalk Email

KevW1972
Newbie
Private Message TalkTalk

Tuesday

Message 2 of 2

My broadband account migrated to UW but my email accounts are still talktalk.  I'm happy with that but is there a way of getting some assurance that they will not delete. I've used them for about 20 years and I really can't afford to lose them.  I received a worrying email from talktalk on 9 April 2026 saying I needed to subcribe to Everymail or my accounts would delete, but then there was a message posted on talktalks support page saying these emails were sent in error.  I've not seen or heard anything since. If I must pay for Everymail then I'll pay, but no information has been shared about how to migrate. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

Wednesday

Message 1 of 2

@KevW1972, the only emails that continue to be supported by Talktalk are those for current Talktalk customers.

 

The fact you were moved to UW means that you are no longer paying Talktalk for your broadband etc so it's highly likely that your email service will stop unless you subscribe to Everymail. 

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

Please follow up with Talktalk support directly during the day  - there are no staff on the forum now to give tailored help.

 

Check the opening hours in my link, above.

 

There is also a link to Everymail support from the following page:

 

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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