2.4Ghz speed is only 20Mps 5Ghz is 450Mps

[jigsaw004]

Getting very low speeds on 2.4Ghz whereas 5Ghz is running at expected speed of 450Mps

Also 2.4 Ghz connection keeps disappearing and need to reboot route.r Any ideas?

[jigsaw004]

Yes please.  That would be great.

[Michelle-TalkTalk]

Hi,

Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

[jigsaw004]

This has only happened in the last week or so.  Prior to that speeds on both wifi channels were fine

[Michelle-TalkTalk]

Hi,

Can I just check, has this only recently happened (the speed issue) in the last few days/week? Were the speeds ok prior to this on both wifi channels?

Michelle

[jigsaw004]

yes.... a number of times.

I have also noticed that there are no system logs available anymore

[Michelle-TalkTalk]

Hello,

Thanks for confirming. Have you tried resetting the router and then setting it back up again?

Michelle

[jigsaw004]

Hi 

It is a Sagemcom FAST 5364

[Michelle-TalkTalk]

Good afternoon,

Which router are you using please? (make and model)

Thanks

Michelle