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eero 6 using wrong channel

silvergirl
Super Duper Contributor
Private Message TalkTalk
Message 7 of 7

The 5GHz band of my eero 6s have suddenly started using channel 122. This is above the channel range supported by the Wi-Fi adapter in my PC (RTL8821CE) and now I can only use the 2.4GHz band, which is very slow. I understand that there is a patch for this, please can it be applied ASAP?

Silvergirl

Silvergirl
6 REPLIES 6

Message 1 of 7
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silvergirl
Super Duper Contributor
Private Message TalkTalk
Message 2 of 7

Hi Michelle,

Thank you. At the moment I am on channel 116 - technically still too high but showing 5GHz. I am hoping this is steady and I will let you know if anything changes.

Silvergirl
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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 7

Hi @silvergirl 

 

The fix has now been applied. Please can you retest and let us know how you get on.

 

Thanks

 

Michelle

 

Message 4 of 7

Hi Keith,

 

Ah right sorry for the confusion. I'll pass it over now.

 

Thanks

 

Michelle

 

KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 7

Hi @Michelle-TalkTalk 

 

This just needs the standard patch applied by eero support via Devices to restrict the eeros to channels 36 - 48, This is the same patch that you got applied to my errors some time ago.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hello,

 

@KeithFrench - would you be able to offer advice please?

 

Thanks

 

Michelle