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eero 6 using wrong channel

silvergirl
Super Duper Contributor
Private Message TalkTalk

on ‎16-01-2025 06:02 PM

Message 7 of 7

The 5GHz band of my eero 6s have suddenly started using channel 122. This is above the channel range supported by the Wi-Fi adapter in my PC (RTL8821CE) and now I can only use the 2.4GHz band, which is very slow. I understand that there is a patch for this, please can it be applied ASAP?

Silvergirl

Silvergirl
Labels:
6 REPLIES 6

Chris-TalkTalk
Support Team
Staff
Private Message
In response to silvergirl

on ‎20-01-2025 07:13 AM

Message 1 of 7

OK thank 🙂

Chris, Community Team 

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silvergirl
Super Duper Contributor
Private Message TalkTalk

on ‎17-01-2025 02:29 PM

Message 2 of 7

Hi Michelle,

Thank you. At the moment I am on channel 116 - technically still too high but showing 5GHz. I am hoping this is steady and I will let you know if anything changes.

Silvergirl
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Anonymous
Not applicable
Staff
Private Message

on ‎17-01-2025 09:04 AM

Message 3 of 7

Hi @silvergirl 

 

The fix has now been applied. Please can you retest and let us know how you get on.

 

Thanks

 

Michelle

 
Anonymous
Not applicable
Staff
Private Message
In response to KeithFrench

on ‎17-01-2025 08:44 AM

Message 4 of 7

Hi Keith,

 

Ah right sorry for the confusion. I'll pass it over now.

 

Thanks

 

Michelle

 

KeithFrench
Community Star
Private Message TalkTalk

on ‎17-01-2025 08:43 AM

Message 5 of 7

Hi @Anonymous 

 

This just needs the standard patch applied by eero support via Devices to restrict the eeros to channels 36 - 48, This is the same patch that you got applied to my errors some time ago.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Anonymous
Not applicable
Staff
Private Message

on ‎17-01-2025 06:42 AM

Message 6 of 7

Hello,

 

@KeithFrench - would you be able to offer advice please?

 

Thanks

 

Michelle

 

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