Sooooooo after a very frustrating 3 hours plus in chat only to be cut off whilst been transferred to a case manager I have come here as a last resort for advice.
I changed package last September from fibre 65 to full fibre 150 with VoIP and fixed my contract price at £30.95 for 24 months.
48 hours ago my landline stopped working so I left it until today in the hope it would reset, it hadn’t been any problem for 6 months. It didn’t return so I contacted TT via chat. I was then passed from pillar to post and
eventually told my Fibre 65 package had not been closed and still live causing problems with the landline and also restricting my speeds dramatically. The only thing I could do I was told was to cancel the full fibre 150 contract and take out a new one, obviously I would lose the : year fixed price and my 24 month contract would restart. This is all through a mistake by TT so why should I be punished? I was been connected to another case manager, 8 agents in over 3 hours, when I was cut off. I am now waiting for complaints to contact me but not holding my breath. Had anyone got any advice or even better direct UK contact details please?
