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New Fibre Installation

Davecb10m
Newbie
Private Message TalkTalk

14 hours ago - last edited 12 hours ago by

Private Message TalkTalk

Message 3 of 3

Talk talk arranged for an engineer from City Fibre to upgrade to full fibre .They came about 6 weeks ago and said  they did not have correct  equipment to do the job .Nothing heard for 4 weeks so I contacted TalkTalk who arranged another date Wednesday 12th March.Harry from City Fibre turned up and after inspeacton advised the wrong telegraph pole had  been allocated Because my property is a Bungalow not enough height if he uses pole down road .If a lorry went past it would take out the whole line .Need to use pole opposite property and to run cable around back of bungalow to Kitchen where current Router is and also main phone connection.

I spoke to Talk talk on 15th March and relayed all this information to them and a new date has been fixed for 8 am on Thursday 20th March .

I am not convinced that the two parties know what needs doing and if City Fibre  turn up and say they cannot do the job I will make a formal complaint.

Please confirm back before Thursday that this work will be carried out.

 

Thank you 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

12 hours ago

Message 1 of 3

Hi @Davecb10m 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk account number and FTTP number to your Community Profile. We can then take a look at this for you. (please don't post this information on this thread)

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

12 hours ago

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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