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Permanent Logging Fault in Router Fast-5464

Billx
Enlightened One
Private Message TalkTalk
Message 3 of 3

About the 18-02-2025, the router was automatically updated from SG4K100206 to SG4K100208
Several days later, I noticed that the router transaction logging had been fully cleared.
I wondered if TalkTalk had nicely cleared it, to include my very old logging records.
It is now 04-03-2025. No new logs recorded. What the hell is going on?
It seems that TalkTalk has fully disabled the logging function or there's a major fault in SG4K100208. I assume this also applies to Router Fast-5364.

First TalkTalk disallows the manual installation of router updates.

Now TalkTalk disables the logging function.


It is important that this is investigated and reinstated very very soonish.

 

Bill

 

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2 REPLIES 2

Billx
Enlightened One
Private Message TalkTalk
Message 1 of 3

Thanks, @Gliwmaeden2 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

The Devices team have been working on the issue since the weekend, @Billx.

Gliwmaeden2, a fellow customer.
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