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NEED SOME HELP?

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Mission
First Timer
Private Message TalkTalk

yesterday

Message 2 of 2

Hi, I know there's been a problem with routing recently (back end stuff) but I'm still having issues since Monday-ish with sites failing to load first time and having to be refreshed.

 

BBC iPlayer repeatedly buffers and is barely useable (twitch can be similar at times).

 

My android mobile and my wifes iPhone is doing the same.

 

I tried a couple of different DNS services but all have the same issues.

 

I'm using an Asus AX-RT59U.

 

Thanks for the help.

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 1 of 2

Hi,

 

Do you have a TalkTalk router you can swap in and retest?

 

TalkTalk staff will be able to check you line when back next week, but as you are using a 3rd party router may not be able to help if the issue is with your equipment, hence asking if you can swap the router over to see if its the line or your router.

 

This way we can establish if the router is at fault.

 

Please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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