Get help with your TalkTalk landline and calling features.
13 hours ago - last edited 13 hours ago
11 March we were switched to digital voice and our copper wire landline no longer works.
On 20 January I contacted TalkTalk via online chat as our Talktalk router was unsuitable for digital voice. I was advised that a replacement router and ATA would be sent to me.
I had subsequent telephone conversations and chats to ask when I would receive the equipment and received promises that I would receive the equipment before our copper wire was switched off on 11 March.
Our copper wire landline service ceased 11 March and we are unable to connect to digital voice because the necessary equipment has not been received.
12 March I spent nearly 3 hours via online chat being passed from one person to another and quite frankly having the most frustrating imaginable conversations with Talktalk staff.
13 March received text message saying "We're really sorry but while we were completing your request to switch to Full Fibre with digital voice there was a problem that has resulted in your landline being temporarily disconnected"
Today 17 March received a text asking me to contact talktalk.co.uk/techrepairs
I contacted techrepairs but again had a chat which went nowhere.
After this horrible experience with Talktalk which has cost me hours of my time getting nowhere I would recommend anyone look for an alternative supplier.
I am still without a working telephone service for almost a week and no sign of the promised equipment which will allow me to connect to digital voice.
10 hours ago - last edited 10 hours ago
I received a text message from Talktalk at 09:00 asking me to contact the dedicated support team at talktalk.co.uk/techrepairs.
That was another complete waste of time!!!!!!!!
I followed the link at 09:15 which opened a chat with Sanju who suggested he pass me through to the complaints department at 9:29.
Noone from Talktalk joined the chat and at 10:01 I received an automated message to say "we don't want to keep you waiting, so feel free to to carry on with your day and we will message you."
I have not so far received any text message.
10 hours ago
Hi ArrowOne
I can see from the notes that one of my colleagues is to trying to fix this issue so the router can be dispatched.
Did you contact our team by phone or live chat today?
11 hours ago
Hi Chris, It's a DG8041W-2.T5
12 hours ago
It's either a Sagemcom FAST 5364 or a Huawei DG8041 then. If you remove the pull up plastic panel at the top of the router, there will be a label behind it to identify which one it is.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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12 hours ago
The serial number is 2153035991QUKA069117
I can't see a model number
I attach photo of the router
12 hours ago
Hi ArrowOne,
Which router do you currently have?
Chris
Chris, Community Team
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13 hours ago
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?