At my wits end here. Have the unsupported Huawei-DG8041W & experiencing a living nightmare.
I have slow downs, throttling,dropped speed & connection, buffering, serious & obvious lag and lot more. This affects both the 2 Ethernet hardwired connections , WiFi 2.4g and 5g. Used to have 10 devices all connect fine with no problems, now I only have 5. 2 hard wired, 1 is normally on only at present, 3 Wi-Fi devices, 2 on 2.4, 1 my phone on 5. If 1 is on, the rest cannot maintain connection, lagging, buffering and the speed drops , tested using Ethernet - to 1.1 download, 0.78 upload. Every time anything wants to download, be in android update, PC etc . The net is seriously behaving like it has been throttled down to a crawl, nothing else can use the net, even for opening a browser. Phone has a better speed and connection on Vodafone and in a terrible area for its network signal.
Took over 4 days to try download the Windows installer. Which gave up and got a friend to do it on a slower connection than mine and done in 2 hours.
Had an engineer repair a pipe that connected everyone in the flooded pit which cleared up the excessive noise on my telephone line. I am on a dead-pole the last single copper line, rest are shared. Virgin have put their devices on it and the service degraded since then, I am not a Virgin customer. New cabinet installed, further than was as the old one had numerous problems. New main line at top of the road, at one point I had over 123 faults listed that ran down the entire street to my pole. That was when the main line was replaced only and not the faulty connections inside the flooded pit by the pole. Only a few connectors inside it actually work the rest are faulty or dead there are no spare connectors to the pole. My copper wire although degraded is the the best one of the lot up on it. Most of the time the connection underground by the pole are underwater.
What I have done the following repeatably, including being actually shouted at by the Tech.Who told me to check my white box outside. I don't have one as I am still part copper.
1 -Repeatedly - Router off 30 mins, off over night 12hrs, off for 24hrs, off for 48 hrs, off for a week, off for 2 weeks.
2 - Reset, rebooted router so much so the reset button is now broken. Router is now malfunctioning as WiFi 5g has completely given up the ghost. WiFi both set to non busy channels when it was working, 2.4g sporadically works and a very short range ie on top of it.
3 - Tested 5 different routers, including a brand new one, & a known talk talk working hub, very old talk talk one of mine, one via a friend, to rule out my Hub at fault, all reported the exact same problems both Ethernet wired & WiFi, to rule out the Ethernet. Also tried in different locations though Hub has always sat where it is. Same issues.
4 -Tried 18 different Ethernet cables, from cat 5, 6, 7 & cat 8, some old, some brand new cat 8's known working as borrowed to test. All same length 2 meters. 4 different telephone cables to rule that out.
5 - Reinstalled windows on one Computer(new) to rule that out, no difference, re downloading everything is a complete nightmare now.
6 -Brought new Ethernet adapter to rule out they weren't the cause. New one reported same issues.
Took 1 PC, laptop, new mobile phone to friends to test, and all worked.
Friend brought their laptop, router, mobile to mine and got same issues I was having. Tried very expensive router & new cables with exact same issue. My devices all worked perfectly at friends.
7- Had PC checked to double make sure it wasn't it, all passed fully at the store. Same issue when back home.
8 - Engineer reset my profile in the underground ocean box as I call it, it has done nothing. Other than the noise which sporadically reappears. My junction where it comes in form outside is up to date. The master box is working fine.
9 - Turned every device off, connected 1, tested, every single one solo wise same issues. Wired or WiFi.
10 - Now I get speed to device is Poor. That can be as low as 1.1 down, 0.78 up, ranges up to the max of 49 down, 8 up. Average is 25 down, 5 up. Ping that ranges from 17ms to 1000ms, regularly it is over 62ms. That is not even if I am trying to download. That is the direct speed test from the Talk Talk page. Reference I was a steady stable 75 down 17 up with a ping of 9ms for years, made no difference when i downloaded or not. Same old PC reports the exact same issues as the new one replacing it. The older one reports worse than the newer. All tested 1 at a time. The same now warning is ever present. New refreshed line or otherwise.
11 - Windows has reported Internet connection issues, I have reset the network card, reinstalled the actual up to date drivers, including bypassing the inbuilt intel(known issues) for the new Ethernet network card. Every driver is up to date, windows is up to date, taken me to take the PC and hijack a friends to get all of that. I have ipconfig'd my little heart out, release, renew, flushdns the full works so much so I know the commands by heart. Temp fix as it all comes back again. Rebooting devices is a temporary fix. I have set the dns to talk talk to google and same issues.
12 - I have had via the test my line, router is not configured error in the line test, internet is not connected and host of others issues. DNS cache issues, flashing lights saying internet is not connected. Even some of the longer test report problems, and some then claim there is no issue and I have the no internet connection flashing at me.
Please do not ask me to turn off router, it has been done on repeat. I even turned it off for 24 hours, when the engineer came out having found a line fault the last rude shouts at me tech guy said wasn't one. The profile reset has changed nothing. Nothing was done in the cabinet as it looked OK.
This is not on or what I pay for. That many different routers, cables all reporting the exact same issues and now speed to device is poor, poor it is non existent. Clearly a problem here. I refuse point blank to deal with tech as they follow a set script and not actually read what you are telling them. Worse despite reporting the shouting from Tech help line to complaints got nothing, not even an apology.
All of this is utterly distressing. Cant watch youtube on a smart TV, if I have alexa on. Come on something has gone pear shaped big time. Forget me trying to do do my Game competitions due to the fact I lag out and crash its got that bad, that effectively killed my income. I used to be able to stream & play. Forget that now, if i can call up a browser to run a speed test and see the lovely warning come up I call that a win.
What is the problem, where, & why the very apparent instant throttling as soon as anything even looks to try and upload or download?
I am allergic to fools, unless its gooseberry
