Thank you for getting back to us, I understand how frustrating it can be when devices suddenly lose their internet connection, especially when everything was working fine before.
Since both devices are showing "No Internet" and are displaying the TalkTalk router's ID and password, it sounds like they are having trouble connecting to your Wi-Fi network.
Let us try these few steps to troubleshoot the issue:
- Sometimes, simply restarting the tablet and Kindle can resolve connectivity issues. Please turn them off, wait a few seconds, and then turn them back on.
-On both devices, go to the Wi-Fi settings, find your TalkTalk network, and select the option to "Forget" the network. After that, reconnect by entering the Wi-Fi password again.
- Since you mentioned that your line and router tests are coming back fine, it might be worth checking the router settings. Ensure that the Wi-Fi is enabled and that there are no restrictions set for the devices.
- Make sure that both the tablet and Kindle have the latest software updates installed. Sometimes, outdated software can cause connectivity issues.
- If there are other devices in the house that might be causing interference (like microwaves or cordless phones), try moving the router to a different location or turning off those devices temporarily to see if it helps.
If you've already tried these steps and are still having trouble, please let me know, and we can explore further options, including checking for any network outages in your area or considering a reset of your router.
Thank you for your patience and I’m here to help you get this resolved as quickly as possible.
-Fez.
