Hi @Nikki63
TalkTalk no longer supplies any eero routers on new packages or upgrades; the only router they now supply is the excellent TalkTalk Wi-Fi Hub 3 (Sagemcom). I assume that this is also the case with one-off purchases from them, such as a second eero 6.
The 2.4GHz band suffers far more from WiFi interference than the newer 5GHz band. This can lead to very poor Wi-Fi coverage. An RSSI of -75dBm is not that great. Only working on the 2.4GHz band is a major problem with any doorbells or CCTV cameras, etc. This is not just down to signal strength issues, but also these can be easily blocked by the bad guys via the use of an illegal jamming device. It is not until at least Wi-Fi 5 on the 5GHz band that you might get protection from this.
Wi-Fi interference (nothing to do with electrical interference) can cause:-
- Slow speed,
- intermittent dropouts,
- breaks in the signal,
- no signal at all,
- or no internet access.
This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area.
In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required.
I only send this out to people who request it.
Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it; no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes, as it is supposed to operate as part of a mesh system. Echo Dots, as mentioned by @fr8ys are also an option. Echo Pop, Echo Dot (4th & 5th Gen), Echo Dot with Clock (4th & 5th Gen) and Echo (4th Gen) support the all-important eero Built-in. I can help with any of this. However, I would suggest that you follow my advice to find out what the root cause of the problem is before throwing money at it.
The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.
If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.
