At TalkTalk, we’re committed to providing great value and the best service possible for our customers. As part of this commitment, we've joined the industry's automatic compensation scheme, which means we'll automatically compensate you with a credit on your account in certain circumstances.
Automatic compensation applies to all phone & broadband orders, total loss of service faults and missed engineer appointments that occur after the 1st April 2019. It means that in certain circumstances, you’ll receive compensation if you experience a total loss of service, delays to the start of your service or if an engineer misses an appointment. Select one of the following for more information:
If you’re eligible for automatic compensation, we’ll let you know via email or an SMS. Compensation will be credited to your account within 30 days of a fault being resolved, a missed appointment or your service going live if delayed by TalkTalk.
You’ll be able to identify any automatic compensation on your online or paper bill, just look for one of the below within the Adjustments made section and remember, there’s no need to contact us as your credit will be added automatically within 30 days.
The compensation we offer in each scenario is in-line with all other major service providers who have joined the industry's automatic compensation scheme. We will not add any further compensation for delays to your service going live, missed appointments or delays in resolving a fault with your service.
You’re still required to pay your monthly bill during an outage or loss of service, if eligible you’ll receive automatic compensation however no additional discount or refund will be provided on your monthly service costs.
Our experts are here to help, select one of the following contact options:
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088