FTTP Stability Issues

[DaveC90]

Hi all,

Forgive me if this is in the wrong place but I'm out of options and looking for support with the stability of my FTTP connection.

As of about a week ago my line started to drop and won't come back online until I reset the fibre connection socket. The issue is intermittent and I can't time it or predict it. I've tried two different routers and the problem persists with the wifi staying online and no connection being found by either router. I've tried a variety of different devices, factory resets and ensured all ethernet cables are secure and properly connected.

I've been through the chat service which proved fruitless (just a scrip follower), the text service is just a bot and I can't get through on the phone. Every time I've run a connection test the line boots back into life but I can only do this once every 5 days. Every time I reset the FTTP connection it will eventually boot back into life within a few minutes.

Chat assistants claim there's no issue but clearly there is, and there's a single common variable between all scenarios. I've been a software engineer for 13 years and have experience in hardware so throw any ideas or checks you might have at me because I'm all out of avenues to get support from TalkTalk's side from what I can see.

Thank you in advance.

[DaveC90]

Current status, permanently down.

Eero claims there's a WAN IP issue and shows the red light. The ONT shows the right 3 lights as green, this looks functional but correct me if I'm wrong.

Powercycling both now no longer brings the internet back up and this will now affect our WFH setup so it's fairly urgent that I get this back up and running if anyone can provide assitance.

Changing to Google's public DNS has no effect either and I have no static IP to try.

[DaveC90]

Thanks for replying Karl, I've updated that information now.

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl