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FIbre Support

Get expert support with your Fibre connection.

Connecting to company VPN

brighamrob
Repeat Guest
Private Message TalkTalk

on ‎09-09-2024 07:53 PM

Message 8 of 8

I have been struggling to connect to my company VPN through my home wifi.  It would appear to have stopped working about 2-3 weeks ago.  TT have sent me a new router and it still doesnt work,  I have read that there is a firmware update for the router that may fix the issue?  I can connect when i tether to my phone, through my works wifi, or via wifi extenders in my house, just not my main wifi connection

Help.

 

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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to brighamrob

Thursday

Message 2 of 8

Hi @brighamrob 

 

Our Devices Team have asked the below questions:

 

What steps have been taken to ensure this is not an IT issue?
Developer/SW version of the VPN?
Please share some screenshots etc

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to brighamrob

Wednesday

Message 3 of 8

Hi

 

I've passed this across to our Devices Team for testing.

 

Thanks  

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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brighamrob
Repeat Guest
Private Message TalkTalk

Wednesday

Message 4 of 8

Cisco anyconnect secure mobility client v 4.10.08025

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to brighamrob

Wednesday

Message 5 of 8

Hi

 

What VPN software do you use, or is it the windows built in VPN ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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brighamrob
Repeat Guest
Private Message TalkTalk

Wednesday

Message 6 of 8

Router rebooted. Still no access to vpn

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Debbie-TalkTalk
Support Team
Staff
Private Message

Tuesday

Message 7 of 8

Hi brighamrob

 

I'm sorry to hear this.

 

I've updated your router firmware to the latest version. Please can you retest?

 

Thanks

 

Debbie

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