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on 09-09-2024 07:53 PM
I have been struggling to connect to my company VPN through my home wifi. It would appear to have stopped working about 2-3 weeks ago. TT have sent me a new router and it still doesnt work, I have read that there is a firmware update for the router that may fix the issue? I can connect when i tether to my phone, through my works wifi, or via wifi extenders in my house, just not my main wifi connection
Help.
on 18-09-2024 11:37 AM
Hi
Sorry to hear this. This is a niche issue only affecting a specific VPN client and our devices Teams are investigating currently.
Thanks
Karl.
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on 18-09-2024 11:31 AM
No! A fix was applied on Friday! 3 weeks to resolve. I will not be renewing.
on 16-09-2024 09:49 AM
on 12-09-2024 09:45 AM
Hi @brighamrob
Our Devices Team have asked the below questions:
What steps have been taken to ensure this is not an IT issue?
Developer/SW version of the VPN?
Please share some screenshots etc
on 11-09-2024 03:31 PM
Hi
I've passed this across to our Devices Team for testing.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-09-2024 03:25 PM
Cisco anyconnect secure mobility client v 4.10.08025
on 11-09-2024 03:15 PM
Hi
What VPN software do you use, or is it the windows built in VPN ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-09-2024 03:12 PM
Router rebooted. Still no access to vpn
on 10-09-2024 07:39 AM
Hi brighamrob
I'm sorry to hear this.
I've updated your router firmware to the latest version. Please can you retest?
Thanks
Debbie