Connecting to company VPN

[brighamrob]

I have been struggling to connect to my company VPN through my home wifi.  It would appear to have stopped working about 2-3 weeks ago.  TT have sent me a new router and it still doesnt work,  I have read that there is a firmware update for the router that may fix the issue?  I can connect when i tether to my phone, through my works wifi, or via wifi extenders in my house, just not my main wifi connection

Help.

[Karl-TalkTalk]

Hi

Sorry to hear this.  This is a niche issue only affecting a specific VPN client and our devices Teams are investigating currently.

Thanks  

Karl. 

[brighamrob]

No! A fix was applied on Friday! 3 weeks to resolve. I will not be renewing.

[Debbie-TalkTalk]

HI @brighamrob 

Do you still need help with this?

[Debbie-TalkTalk]

Hi @brighamrob 

Our Devices Team have asked the below questions:

What steps have been taken to ensure this is not an IT issue?
Developer/SW version of the VPN?
Please share some screenshots etc

[Karl-TalkTalk]

Hi

I've passed this across to our Devices Team for testing.

Thanks  

Karl. 

[brighamrob]

Cisco anyconnect secure mobility client v 4.10.08025

[Karl-TalkTalk]

Hi

What VPN software do you use, or is it the windows built in VPN ?

Thanks  

Karl. 

[brighamrob]

Router rebooted. Still no access to vpn

[Debbie-TalkTalk]

Hi brighamrob

I'm sorry to hear this.

I've updated your router firmware to the latest version. Please can you retest?

Thanks

Debbie