cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fast5364 v.3.00 DHCP not working

I have a Fast5364 v.3.00 which has been working as it should for 2 years or more, on Sunday my Wi-Fi connected devices began to display IP Configuration Failure on any of my channels or on my access points, this has spread to my hard wired devices al...

TalkTalk router2.jpeg TalkTalk router1.jpeg
chorpal by Team Player
  • 115 Views
  • 7 replies
  • 0 like

Router Interference

HiSeem to be getting some kind of interference on the Router (Wifi Hub).Generally Fibre35 gives me a solid 12-17 Ping with 30Mbps down 6Mbps up.However I keep getting intermittent drops to 500+ Ping with single figure Mbps down and less than one Mbps...

GraemeMcD by Conversation Starter
  • 108 Views
  • 17 replies
  • 0 like

Resolved! Why can't I access the Spanish Timetables ?

Unable to get "https://www.tib.org/en/linies-i-horaris/autobus/-/linia/A11"That's pretty much it!Down for everyone says its up, TalkTalk can't access it either by PC or Phone.If I switch off WiFi, I can get it using my O2 connection!WHY are TT blocki...

Steamywee by Super Duper Contributor
  • 462 Views
  • 25 replies
  • 0 like

Sagemcom FAST 5364 Bridge Mode

Hi - anyone know how to enable Bridge Mode on the Sagemcom FAST 5364 modem router that comes with Fibre 65.I've purchased a couple of eero 6e pro devices to replace inconsistent wifi extenders and eero suggest putting the modem/router in to bridge mo...

jgd1955 by Conversation Starter
  • 714 Views
  • 25 replies
  • 0 like

Connected without Internet...

Hello, TalkTalk peeps Every few days I have an issue with one of my devices - Samsung Galaxy S22 - having connection problems. I'll try to get online and am unable then I'll check the phone Wi-Fi settings and it will say connected without Internet....

WiFi Security

Might seem very simple to most but................ HOW DOES ONE CHANGE THE NETWORK NAME & PASSWORD??????

itzray41 by First Timer
  • 647 Views
  • 3 replies
  • 0 like

Best Practice for:SAGECOM Router with PlayStation Portal

Hi Everyone, I’m experiencing frequent disconnections from my home Wi-Fi when using my plastation portal, specifically on the 5GHz band. My setup is as follows:Connection Type: Fibre to the cabinet (approx. 70 Mbps download speed)Router: Sagemcom Sup...

FTP connection issues over WiFi

Hi there, I don't know if this is the right section but I have a weird problem that started earlier today. I'm using Cyberduck FTP software to connect to websites on a particular hosting company's servers and it's been working fine for years. Suddenl...

joh42mar by Participant
  • 1399 Views
  • 19 replies
  • 0 like

Broad band not reaching other rooms

I live in a smallish bungalow. Broad band does not reach my bedroom. 11yards away. I have been using a TP link. About 9 years old. This has stopped working. Bought a new set. Cannot get it working

yelsel1 by Popular Poster
  • 2553 Views
  • 23 replies
  • 0 like

Disable wifi optimisation

Could a Network team member please switch off my wifi optimisation. My TalkTalk FAST5364 router does not give me the ability to stop my router changing wifi channels at 2.4 GHz which is causing me problems with my neighbours wifi (they conflict). The...

MarkR4 by First Timer
  • 919 Views
  • 3 replies
  • 0 like

Router flashing orange following power outage

Hi there,Writing on behalf of my parents (their details are in my private notes)Their power went off temporarily last night. Since then their TalkTalk router won't get beyond the 'flashing orange' stage.Have tried both resetting and powering off for ...

richtea by Team Player
  • 3051 Views
  • 4 replies
  • 0 like

need wi fi set at 2.4 GHz

I am trying to connect my defender mini smart plug to the smart life app. The advice is to change wi-fi to 2.4G Hz. However I am not able to log in to my wifi hub using the username and password provided with the router. I dont know how to log in to ...

asharma1 by First Timer
  • 2882 Views
  • 4 replies
  • 0 like

Total Home Wi-Fi Booster add on for £8pm

I recently signed up to a new 24m contract but because we have wifi signal strength problems, I add the Total Home Wi-Fi Booster add on for £8pm, which claimed to use wifi repeaters like eero mesh to get wifi signals all around your house. It is now ...

Peterjl2 by Popular Poster
  • 4298 Views
  • 8 replies
  • 0 like

iMac Wont Connect to Router by WIFI

A couple of months ago I changed to Fibre 150. All my devices are working perfectly except for my iMac. I usually connect it via ethernet but recently tried to connect by wifi. It won't connect. I spent an hour on the phone yesterday with Apple Suppo...

Lesleybd by Team Player
  • 11292 Views
  • 33 replies
  • 0 like

Best router?

Have just signed up to new 2yr deal and received a new router, TTSCOMFAST5364-4.T8. But only c.6 months back an engineer replaced my old faulty router with a TTSCOMFAST5464-2.T4. Everything is working OK, is there a material benefit in installing the...

rlwoufc1 by Popular Poster
  • 2714 Views
  • 3 replies
  • 0 like

Fibre 65 no internet, router flashing orange

Hi all,Just as the title says, is anyone else having problems today? Bolton, Greater Manchester here. If I have posted in error in the wrong section, my apologies in advance. Thanks.

Sagemcom router 2.4Ghz network woes since version SG4K100208

I need to add a new smart-plug to my network which means temporarily disabling 5Ghz. With only 2.4Ghz enabled, no devices can connect to the 2.4Ghz network, I tried multiple phones, PCs and tablets & nothing will connect afresh to the 2.4Ghz network....

Fibre optic upgrade POOR WIFI

After upgrading to fibre optic the WiFi within my property is very poor compared to the old broadband. Two rooms 'poor' reception and also failure to connect (mobile) on entering the property, outside areas no signal whereas previously good signal, o...

Chris632 by First Timer
  • 880 Views
  • 1 replies
  • 0 like

Internet

Internet box flashing Amber since last night have tried restarting it unplugged it and pressed the restart button