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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! Cisco AnyConnect VPN issues

HiFor the last few weeks I have been u able to connect my work laptop to the network either WiFi or wired. All my other devices work, so I assumed it was the VPN, I have had it reinstalled twice and tested that it works on other private networks or t...

NathanS by Visitor
  • 128 Views
  • 3 replies
  • 0 like

Faulty WiFi Hub 2

After a line test and factory reset on Monday/Tuesday this week, tech. support advised my WiFi Hub 2 router was faulty and would dispatch a replacement one.I received an e-mail today advising me that changes had been made to my account and that I wou...

Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

While the topic here is on the Full-Fibre section, I think that the issue mentioned explains why I can't now use Wi-Fi calling on my EE phone; my router firmware is showing "TalkTalk Wi-Fi Hubversion SG4K100202" Could I ask that the firmware on my FA...

Sidious by Enlightened One
  • 284 Views
  • 5 replies
  • 1 like

No WIFI calling for about 10 days, router firmware

Up until about 2 weeks ago I used and relied on wifi calling on my android. But since then it has stopped working, not just my phone but all 3 in the household. They work at my parents house so its' not the phones. Nothing has changed with setup/rout...

MS1083 by Visitor
  • 501 Views
  • 10 replies
  • 0 like

Router IPHONE bug

Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.

Wifi optimisation

Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.

andyrhi by Participant
  • 426 Views
  • 14 replies
  • 1 like

can't turn on wi-fi on router, even after a reset!

Hi, I have had fibre installed, and my router is a Fast 5464-2.T4 with it's control panel software SG4K100174, and try as I might, I can't turn on both wi-fi channels. I have tried using the control software, resetting it, and even unplugging all cab...

Router issues

I have been complaining about my problem for several months and am unable to get satisfaction. My Router keeps disconnecting from the internet. I have spoken to machines, had my line tested, spoken to humans, and on the last contact spoke to a member...

Work VPN not working

Hello, I have been unable to connect to my work VPN since Monday 16th September. All week I have been trying various fixes with my computer and even tried a replacement computer with no success, but now seeing the other posts this week with the same ...

Leeh8 by Participant
  • 231 Views
  • 3 replies
  • 0 like

Openreach installation cancellations

Hi, Im hoping Im in the right place and will receive some answers and advice on the matter. Both my self and my husband are extremely frustrated and disappointed, as for the past two months we have been without any wifi due to openreach cancelling on...

Telephone and WIFI problem

Hi there, we have an engineer coming tomorrow afternoon as fault with phone line. This morning our WIFI has also gone down. Will the engineer tomorrow also be able to sort this problem? I guess they’re connected??

NickiB2 by Visitor
  • 210 Views
  • 2 replies
  • 0 like

Best WiFi Router

Is it possible to use the Amazon eero router with Talktalk Fibre 250? 

Wifi connection constantly dropping

Hi, Last week there was a lightning storm that seemed to affect the internet we (and all others in the local area) were receiving, and an engineer turned up at the local junction/exchange box shortly after. This seemed to sort the internet connection...

mcmatt by Team Player
  • 930 Views
  • 19 replies
  • 0 like

Over a year of wifi issues and nothing can fix it

We've had TalkTalk TV and Broadband for years and the wi-fi issues have slowly progressed over that time. It used to drop off maybe once a month and it would take a few power downs/20 minute resets to have it work again. Then it would be weekly and w...

novanova by First Timer
  • 346 Views
  • 2 replies
  • 0 like

Laptop not connecting to 5Ghz

Laptop was working fine, then recently it only locked into the 2.4Ghz network band. Rather than using 5Ghz. Have tried everything mentioned in a previous post such as changing network preferences etc. What was the fix for this?

WiFi and new tablet help

Hey lovelies,Hoping someone can stop me going round in circles! I have the D-Link DSL-3782 router/hub. WiFi working as it should with my phone and tablet.Decided to treat myself to a new tablet; the ones I'm looking at mention wifi 5 or wifi 6 and ju...

The Lights Aren’t On but Somebody Is Home

My internet connection has suddenly dropped, my router currently has no lights showing. I have tested both the electrical power socket and the router power supply and both are working so presume that my router is faulty. I have attempted to contact s...

Sutclifg by Repeat Guest
  • 405 Views
  • 5 replies
  • 0 like

WiFi booster

Hello Is there a WiFi booster that is offered to Fibre 65 customers or are we expected to buy a third-party product? Happy either way, but need to be certain. Thanks.

u_iro by First Timer
  • 307 Views
  • 3 replies
  • 0 like

New Eero WiFi Not Functioning Properly

Hello, we have just upgraded to eero for the full fibre experience after a door salesman came to us and we were recommended this to “improve” Wi-fi coverage in our house. We are seeing several issues:1. Coverage in the bedroom furthest from the route...