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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Wifi Booster not working

My Wifi booster is not connecting and I can't find the setup instructions that you sent with it. Can you please provide a copy of these instructions?RegardsMichael Taylor

Wifi

Can’t get my wife back on 

Wi Fi Connect

I have a WDTV Live multi media player that I can access to add, remove or edit the files using either of my 2 Win 11 Home Laptops whether the WDTV player was in Standby or On.I have done nothing to my Black Hub or laptop network settings but unable t...

Pnokio by Whizz Kid
  • 107 Views
  • 7 replies
  • 0 like

Wireless Optimisation turn off!

Hi, can you please turn off the wireless optimisation on my Fast5364 router again?An agent reset it to factory settings, yesterday, and now the 2,4g channel is resetting to channel 1, when I need it on channel 7 to avoid other signals in and around o...

Kately by Whizz Kid
  • 53 Views
  • 1 replies
  • 0 like

Web page not loading on WIFI (DNS cache issue?)

Hi, I have just set up a new website on Wordpress, it is working find on mobile internet and on other wifi connections, I have also asked my hosting provider to test and it is working fine for them. But when I try and load it on my TalkTalk wifi it w...

Work laptop won’t connect to wifi

My work laptop has stopped connecting to talk talk. I can connect all my other devices to the internet. I can connect my laptop to my mobile hotspot/any other wifi networks. It used to be able to connect. I work from home part time so I need my lapto...

Shona8 by Participant
  • 531 Views
  • 30 replies
  • 0 like

Wifi Keeps dropping out

Hello,I need to keep re-booting my router to get the wifi working again. This happens a couple of time per day.Can try switching off the WIFI optimisation please?

Sagemcom FAST router losing 5GHz wifi randomly

A little while ago, Michelle kindly replaced our Huawei router with the Sagemcom FAST and all has been well. More lately, however, we have been experiencing the issue which others have described, whereby the 5GHz WIFI becomes inoperative & invisible ...

cranhpc1 by Conversation Starter
  • 233 Views
  • 11 replies
  • 0 like

Wimpy Wifi

Can WiFi performance of a router detiorate over time? Wifi on our router is working, but it doesn't seem to have the reach it used to. In the same room as the router, it's a fast connection, close to the speed for the broadband to the router. In the ...

Fibre 150 still beneath 100 mgbs

I've run regular speed tests since my broadband package was upgraded at the end of January. I've also logged numerous complaints about the below-par speed. And the line has been "investigated" via the automatic fault service.Still no joy.What steps s...

Baz58 by Sightseer
  • 224 Views
  • 17 replies
  • 0 like

can I get a new router sent out?

I’ve had problems for the past 3 weeks I’ve called TalkTalk, multiple times a week my router constantly blinks orange and I’m left with no internet for days or sometimes just hours, everytime I call they do line tests, doesn’t work in test socket eit...

Wifi

When im using my phone on apps, my wifi disappears but says im still connected and when i go onto settings it says im using my data instead of wifi?

wifi not activated on activation date

i recently upgraded from 150 fibre to 500 fibre and 5 march was the activation date and still not been activated. maybe it’ll be up and running in the morning

WiFi Optimisation causing internet connectivity problems

I'm having problems with my internet connection dropping out (for a few seconds) for a number of my devices (Amazon Echo, Nintendo Switch, FireTV). I have a Sagemcom fast 5364 router (running SG4K100174) and have read on a number of TalkTalk Communit...

Full Fibre 150 Ordered, A Few Questions.

My FTTP 150 is due to be installed in a couple of weeks. I just have a few questions so I'm fully prepared and clued up.I currently have ethernet cables running around my house in a conduit. It would be a simple task to run the cable from the pole th...

paullus by Whizz Kid
  • 185 Views
  • 6 replies
  • 0 like

Can’t connect the broadband

Hi all, I had been move a new addresses, but the broadband from now not working. I hope we can fix it asap. thanks,Kelvin

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

WiFi and chat

Why is nobody answering chat line .?Why can't I do a speed check anymore?Why does my WiFi keep having problems?Why is nobody in talktalk helping me ?

Cherrell by First Timer
  • 104 Views
  • 2 replies
  • 0 like

WiFi hub

I had a Talk Talk WiFi hub. Of late it keeps tripping out. I have tried to reset as advised. However the white light on the left is showing, but the red light just keeps flashing constantly

Cannot connect to DHCP server

Ok, so my fibre broadband stopped working on Thursday 15th February. Went through the live chat to try to fix the issue. Restarted Eero router, restarted ONT box, factory reset of the Eero router, but none of that worked. I tried a second Eero router...