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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Wifi Hub

My talk talk wifi hub started acting up. The wifi would be connected but the device would stop responding having to restart wifi on the device. turning the router off for a reboot. It would take ages to reboot and when it did. All the settings forgot...

Werepaws by First Timer
  • 65 Views
  • 1 replies
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WI FI unreliable

I have an HG633 router. recently my devices seem to have issues connecting to it. all lights show normal but the wifi signal does not seem to be there. A reset seems to work but it is tiresome. Any advice?

thecat by Chat Champion
  • 126 Views
  • 4 replies
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New router

I've been having lots of problems with my WiFi dropping constantly, I've been told I need a new router, why do I have to pay £30 for the privilege

Engineer not coming

My WiFi was cut off since last Tuesday by a sky engineer who accidentally cut my fibre optic cable and for the past 6 days I have been trying to get an engineer to come to my property. however every single time I went on live chat an engineer was boo...

Total home wiifi

I signed up on Friday was told I would be getting eeros router but it ailys no items to track I hope something is going to be sorted had no WiFi on back security cameras for 2 weeks need this sorted I’m not getting total home WiFi at all

Fibre router keeps dropping devices

I am very unhappy with TalkTalk. My mother has a fibre 65 standard router and it keeps dropping devices, dropping connection and generally being rubbish. I have run every test on the support website, reset it a load of times, turned it off for 20 min...

New Router - Problem not solved!

Just got a new router and spent around 4-5 hours re-connecting all of my devices (cameras, smart plugs, echo’s, bulbs…you get the idea, the woes of living a modern, somewhat lazy lifestyle). This was not fun.Things are just as bad, if not worse than ...

UITA23! by Participant
  • 1307 Views
  • 13 replies
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Router (Huawei-HG633) is old and unreliable

Internet connection is slow and unreliable and there are frequent WiFi disconnects.Working from home is almost impossible due to reliability.Please could the router be updated to a newer model (we've had this one for many years)?

asgreen by Visitor
  • 258 Views
  • 3 replies
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Internet connection OK, but router not connecting so no WiFi

Since Monday 20 January 2025 router light flashing amber and not connecting. Following lengthy call via Chat (using mobile data), identified that fibre connection was OK (plugged ethernet cable direct into ONT) so concluded the fault was a faulty rou...

Andy_H1 by Visitor
  • 756 Views
  • 13 replies
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breaking contract

does anybody know what talk talk charges for early contract breaking..i will have 3 months left..

vally1 by First Timer
  • 146 Views
  • 1 replies
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Router continuously rebooting. Need a new one, please.

The router reboots itself constantly. Doesn’t even seem to last more than a couple of minutes now. Tried resetting everything numerous times now. The problem has been slowly getting worse over the last few months. Initially I thought it was something...

HERE WE GO AGAIN! Not getting what I pay for.

Internet is intermittent. Alexa is acting like we're strangers!Router light is always on but no connection.When on, great in one room but very poor in another (usually both great).Nothing changed this end at all!Tested line, they see there's a proble...

UITACOOM by Team Player
  • 596 Views
  • 10 replies
  • 0 like

Fibre 65 - migrated from Shell but wifi drops persistently

Hi, I am contracted with Shell broadband which migrated to TalkTalk last year and am now on the Talktalk 'Fibre 65' plan. Since the migration, my wifi connection has been great until mid November 2024 where I have had to reboot my router at least twi...

MissyG by Repeat Guest
  • 439 Views
  • 7 replies
  • 0 like

Very slow internet since Saturday

It is over 36 hours I have been experiencing very slow internet, logged a case since then, and was told my issue is being resolved. Nothing has changed since then. What is actually going on?????

paschal7 by Repeat Guest
  • 429 Views
  • 8 replies
  • 0 like

No Internet

Hi, from today morning, my router was keep loosing the internet, and now its completely flashing the orange light while the ethernet also on and off time to time so that router can’t establish the connection, the wifi is not even shown in the list as...

isurua by Popular Poster
  • 1154 Views
  • 20 replies
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No Internet since 23rd December

So we have had no internet since 23rd December. (Constant amber flashing light - no internet connectivity). A TalkTalk engineer came to the property and said the line was fine tried a new router but was unable to help. He concluded it could be a prob...

HelenD1 by First Timer
  • 185 Views
  • 1 replies
  • 0 like

Shambles

Supposed to have my internet fitted today, no one’s turned up, tried to call to get this sorted, can’t get through to a real person, tried to get into my account, it won’t let me log in, this is an absolute shambles of a start to a contract. When wil...

Jbrake by First Timer
  • 163 Views
  • 1 replies
  • 0 like

Connection Fine - TalkTalk Router Doesn't Connect

New connection for 40 Mb full fibre broadband. Migrated via home move. Openreach successfully setup the connection to the master socket. TalkTalk router flashes orange and doesn't connect. No access point is advertised via WiFi. No response when tryi...

Elandrel by Chatterbox
  • 938 Views
  • 13 replies
  • 0 like

Solid Amber light

hello. I've had no wifi since yesterday morning. Solid Amber light. Apparently the fault in the NW is resolved- but not for me. The Chat option was useless. Can anyone help?