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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

WiFi connected but no internet

Hi, I’ve got fibre 65 and multiple times a day getting the ‘connected - no internet’ message. Only solution is to restart the router. Speeds are also slow. Could a new router be needed?

HBurbs by Newbie
  • 179 Views
  • 16 replies
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I can't Connect my 2.4Ghz BBQ Thermometer To Eero Router

Good evening.Sun's out so it's BBQ time.I have an Inkbird IBBQ-4T WiFi BBQ thermometer which works on the 2.4Ghz band. Before going full-fibre, I had two networks with different named SSIDs for the 5Ghz and 2.4Ghz bands. So, when I wanted to use the ...

paullus by Whizz Kid
  • 105 Views
  • 4 replies
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Please turn off Wifi Optimisation

I'm having issue with my Sagemcom Fast 5364 wifi hub, version: SG4K100174. I keep manually changing my 2.4ghz and 5ghz wifi channels but after a while it randomly reverts back. The channel it reverts to is heavily congested which causes my wifi devic...

need to turn off wifi optimisation

I need to turn off the wifi optimisation as its really starting to pee me off wifi dropping every few minutes. How do I do this please?

Padwa69 by Visitor
  • 180 Views
  • 9 replies
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No internet for over 24 hours

I've had no broadband since 10am yesterday, leaving myself and my wife unable to work for 2 days. No call center to speak to anyone, no help on twitter, no call back when requested...abysmal!!!Why can't they just look at your address, confirm what th...

Preventing auto connection and using eero with ps5 remote play

Two issues. I have an eero in my sons room which he uses for remote play on his PS5, however the remote play won't work if his PS5 is connected with ethernet/LAN. I think it's something to do with it being an access point Vs mesh or something. 2nd is...

Wifi dropping off 2.4ghz channel constantly

Hello, For the past month or my Wifi keeps dropping out on various devices (e.g. smart speakers, mobile phones) connected to my 2.4ghz channel. Every few minutes in some cases. The 5ghz channel is working fine. I've restarted all of the devices, rese...

wifi dropping continuously , on a dsl 3782 router

used to happen occasionally , now it has been a pretty constant for the last 2 weeks wifi just drops and seems to lock out and then may come back on ,on its own accord or need to reboot router router is dsl-3782 with firmware v1.10t dec 14 2018-08010...

Can’t change security settings

For a while now, I’ve noticed that when I log into my account, I cannot access my security settings. Says that it ‘cannot find server’. Cleared website data etc and used new browser. Still the same. What cani do?

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3mma80 by Visitor
  • 123 Views
  • 2 replies
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5GHz unstable. 2.4GHz is fine.

Router: Sagemcom-FAST5364 Ive had to separate my networks and the 5GHz connection keeps dying - briefly. I’ve moved most of my devices onto the 2.4GHz one. I’ve tried different channels and there are no physical obstacles nearby. Any ideas? Geoff

gdm2905 by Visitor
  • 237 Views
  • 6 replies
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WiFi Dropping out

HiWe had our internet upgraded in October to Full Fibre and it has been great until about 3 - 4 weeks ago. The Wifi suddenly seems to drop for a couple of seconds then reconnects. If I turn the router off and switch back on it will be fine for a day ...

phone23 by Conversation Starter
  • 317 Views
  • 12 replies
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Fibre 150 (G-Fast Modem) & Number of devices

Hello...I've been with TalkTalk many years and in general have been happy with the service.Since November 2023, I took out a new contract: Fibre 150 (with G-Fast Modem) There were problems with unacceptable speeds from the outset. Basically, I wasn't...

Disabling/opt-out of CGNAT and/or requesting a static IP ?

Please see these posts on Reddit and the LTT forums for some more context. Reddit post 1, Reddit post 2, LTT forum post.These have a lot more context, and especially in the comments there is a lot more info as the posts developed. Here are some usefu...

Recontract

hi TalkTalk staff,My current contract will end on 13Apr2023. I would like to recontract my Fibre 65 for GBP26 per month for another 24 months.I tried to log in "My Account" and click "Recontract or Upgrade your service", Error page appeared. with mes...

Can I track my router delivery?

Unsure whether my new router has been sent. Internet has gone live but left without router. Might just be a case of Royal Mail. But wanted to see if I could check whether one has been sent. Cheers.

White light and no internet

My connection was working just fine and has now dropped all internet connection despite having a white light on the router. I’ve tried to call and have got nowhere and the online bot is saying no agents are online. To say this is poor service would b...

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Wifi drops out

HelloMy broadband was upgraded to fibre in January. All was fine until feb/March when the broadband would just drop randomly a couple of times through the day. I have contacted the live chat a number of times, and the same diagnostics are run. The fi...

Dsb66 by Repeat Guest
  • 564 Views
  • 20 replies
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Sagecom router disconnecting iPhones randomly

HiMy Sagecom router disconnects iPhones randomly. It can be cured by switching the WiFi toggle on the phone off and onThe broadband connection and speed remain normal during these episodes. Internet TV and internet music (Hardwired)continue to work d...

Keykey by Sightseer
  • 253 Views
  • 6 replies
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WiFi Drop Outs

WiFi keeps dropping out. On the Fibre 250 plan and never had any issues for the last 3 years. Suddenly now the wifi drops every day at least a dozen times if not more. During day and at night. Talk Talk say they recognise there IS a fault on the conn...

Wifi dropping

I am constantly having issues with my wifi. When watching Netflix or Prime or Youtube on TV in the same room as the router I am finding midway through programmes or films it starts to slow down showing the buffering icon and then an error telling me ...

DebbieM7 by Popular Poster
  • 208 Views
  • 6 replies
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Wi-Fi dropouts

Hi, Im having regular Wi-Fi dropouts with my WiFi hub. When I try certain Wi-Fi channels it seems to help but it changing itself to a different channel after a short time. Can I please request for Wi-Fi optimisation to be turned off? Thanks

NEW REPLACEMENT ROUTER

Hi, I was on fibre 65. My router gone kaput. I have spent 4hrs with the service agent. I think I'll commit suicide at this rate. I need a new router as children doing GCSE and I work from home sometimes. The help people made me do hundreds of resets ...

ShahAA by Chatterbox
  • 522 Views
  • 12 replies
  • 0 like