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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Hub 2 constantly blinking orange for 1 week

Hi, My Hub 2 has been constantly blinking orange for a week, I have no internet connection. I have restarted my router numerous times and also reset it with a pin too. I have reached out to TalkTalk support and they insist nothing is wrong with my co...

Need new Router

I have a never ending problem with buffering on my SKY Q Box. Rebooting the Router resolves the problem for a short time but it keeps recurring.This has been investigated multiple times with various promises of resolution including 2 Router replaceme...

Graeme8 by First Timer
  • 177 Views
  • 5 replies
  • 0 like

Wifi not working

Los is red the WiFi shows on the phone connects but no connection what so ever

Restricted mode turned on by your network administrator...

Restricted mode turned on by your network administrator to help hide potentially mature videos...This is the message I'm getting on YouTube which means I can't view some videos via my smart TV or smartphone when connected to TalkTalk Wi-Fi. This is c...

SAGEMCOM FAST5364 - Wifi Dropouts and Optimisation

Hi,I recently received a FAST5364 as part of recontracting, while the wired connection is perfectly stable I have found that the WIFI on both channels has some issues with dropouts constantly for just a few seconds before then reconnecting and workin...

Anonymous by Not applicable
  • 340 Views
  • 3 replies
  • 0 like

Seestar s50 is blocked by eero on my laptop in station mode

Hi have tried to connect my Seestar S50 via station mode to my laptop through my eero router. But when I type in seestar it the address of my seestar it comes up saying eero blocked it.Although I can see that my eero app sees the seestar and says it'...

Fibre65 upgrade

Hello, I hope somebody can help. I upgraded our broadband from copper to Fibre65 on 11th March and we were given the go live date as Thursday 20th March.Our Internet stopped working on Saturday 15th (I noticed no dial tone on our phone do assume the ...

vth2025 by Team Player
  • 1230 Views
  • 30 replies
  • 0 like

Paused laptop

My lap top is paused, ie no internet connection… I have been typing to get on line for 2 hours, what am I doing wrong? or who can I speak to…

Sjluffs by First Timer
  • 268 Views
  • 1 replies
  • 0 like

Wi-Fi unstable

Hi, I have had unstable and intermittent Wi-Fi Internet for a couple of weeks now, Openreach have checked the line and connection, they say it’s good. I have had a new router and software updates etc (sagecom router). It’s Fibre 65 (unfortunately we ...

Wi-Fi router problem

Hi, I’m having trouble with my Wi-Fi router and Iv not have internet for over 48 hours. I have reset my router multiple times and followed talktalk instructions, the light goes from flashing orange to flashing orange and white and then to solid orang...

Jacqui06 by First Timer
  • 196 Views
  • 1 replies
  • 0 like

Frequent loss of Broadband (12am)

Hi Everyone.I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1amDoes anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? On...

2.4Ghz Keeps Reverting to Default SSID

I have just received a replacement router (WiFi Hub 2) as my previous one died after nearly two years of faultless service. Upon setting up the replacement I was not able to connect any 2.4GHz devices. I contacted Talk Talk and we did a factory reset...

FULL FIBRE

So, the Engineers tell me my street is now Full Fibre capable. Why cant Talk Talk or BT tell me when I can go live???? 3 weeks now and nothing. Any information out there please??????

itzray41 by First Timer
  • 261 Views
  • 3 replies
  • 0 like

Which WiFi adapter / network card for Full Fibre 150

I have Full Fibre 150 with a theoretical speed of 150mb/s. I need to upgrade the wifi adapter on my laptop because the connection is unreliable and has been identified as the adapter at fault. Is there any point buying a tri band (2.4, 5 & 6 ghz) USB...

Sudden issues with Fibre 65

Hi there, I’ve been on Fibre 65 for the past 18 months with absolutely no issues but over the last few days I’ve had a series of drop outs. Nothing (that I know of) has changed in my setup. I have tried running line tests and it says everything is fi...

joh42mar by Popular Poster
  • 1304 Views
  • 16 replies
  • 1 like

No internet

Afternoon,Woke up this morning to no WiFi. (Devices showing connected without internet).We have Fibre 150 and the black home hub. The LAN, DSL lights are blinking on the Openreach modem but no internet light. Phone line works.Have been through all th...

VGJ70 by First Timer
  • 814 Views
  • 8 replies
  • 0 like

New TalkTalk Wi-Fi Hub Firmware SG4K100208

Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied. This was useful for monitoring when Wi-Fi Optimisation was kicking in, related channel changes and ot...

Consistent Packet Loss

This has been an off and on longstanding issue, and especially persistent recently. We had a complete outage this afternoon after experiencing unreliable internet throughout the day. I opened a case, but the test found that it's an issue with my rout...

Broadband not working - working from home

Dear TalkTalk, I have been away for holiday for three weeks, now returned to find that my broadband is not working - with a continuous flashing orange/amber light on the modem. I have tried to reset the router and turn it on and off for twenty minute...

Switch to Full Fibre data only - Advice required

I've recently agreed to switch to full fibre data only (with no landline). I was advised that the changeover was not going to take place until on or after 17/02/25. My landline is no longer working before that date but my router is still working. Can...

Sue248 by Chatterbox
  • 1402 Views
  • 15 replies
  • 0 like

Unstable WiFi since Sunday 2nd Feb

I have been having WiFi issues which is severely impacting my work and ability to stream movies. It seems the router keeps restarting every few minutes.

juria81 by First Timer
  • 315 Views
  • 1 replies
  • 0 like

Chat wont open

My broadband and TV haven't been working for 2 days now and the chat function will not even load now. I am contacting the consumer Council to confirm I can leave without penalties as you are technically breaking our contract

Tom61 by First Timer
  • 353 Views
  • 1 replies
  • 0 like