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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Devices disconnect and TV box cannot detect wifi

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops ou...

AlexM66 by Sightseer
  • 30 Views
  • 0 replies
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No sound on my computer

I have had no sound on my computer for a couple of days now. have tried everything - nothing seems to be wrong.

Eero secure not showing up

Hello, on the eero app under the discover section I don’t have the eero secure option, as this is free how do I fix this issue, I’ve seen a few posts about this on the forum from other users that had the same issue. I spoke using the chat for about 2...

Flair by Sightseer
  • 197 Views
  • 10 replies
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Dodgy connection to fibre for all TVs

All tvs loose connection. Very frustrating, as phones connect ok and the connection test says everything is fine. It’s been like this since it was installed. How on earth do I get through to talk talk to help?!

Connected without internet

Help! My phone keeps disconnecting from WiFi saying 'connected without Internet'. I've followed all steps from Samsung who advise me that the issue is not with the mobile (it has been thoroughly checked and works on all other wifi - however to make s...

Amy449 by First Timer
  • 124 Views
  • 3 replies
  • 0 like

Eero Wifi Mesh Network

Hi, I currently a fiber 65 customer (best available in my area) with the standard talk talk hub, I’m looking to buy an eero pro 6e mesh network to improve the WiFi in my home. Is the eero pro 6e mesh network compatible with my current wifi package? T...

Streaming interference on full fibre

Hi. We recently moved to full fibre (FFTP). It generally works OK, but when I stream TV on my old laptop (2008 build, Windows 10) I get a sort of electronic interference sound every now and then. Does anyone know a way to sort this out please? Is it ...

ttrps by Chat Champion
  • 272 Views
  • 11 replies
  • 0 like

Fibre 150

Can anyone help ?I want to upgrade to Full Fibre 150 (On 64 Fibre at present) I want to keep my Landline number and realise it with be over air, is this possible with Talktalk fibre 150, will I need a different landline phones and will I have to pay ...

Jimpy2 by Participant
  • 180 Views
  • 4 replies
  • 0 like

Turn off WiFi optimisation on my router

Hi, I am experiencing connectivity issues with my Sonos speakers and have been advised that disabling WiFi optimisation on my router may resolve the problem. Could you please turn off WiFi optimisation on my router? Thanks!

'Connected - No internet

Firstly I don't have a TalkTalk beef as I have been a TT customer for several years The issue: on a daily basis now for the last 3 days when trying to connect through a device, gets the 'Connected - No internet' status'. This can not be remedied by r...

oslsc1 by Sightseer
  • 293 Views
  • 6 replies
  • 0 like

WiFi disconnecting devices

For the last few weeks some of the devices connected to wifi keep randomly disconnecting. We then have to switch the WiFi off or reconnect the device. It’s not a loss of wifi as other devices remain working and the white light is on the router. It’s ...

Durham10 by First Timer
  • 555 Views
  • 18 replies
  • 0 like

Can’t get WiFi in all rooms

Hi why can I only get WiFi half in my house I have checked speed and connection everything ok reset router and still no improvement, been advise to get a WiFi booster is this something you can supply

2.4GHz Devices Dropping

For the last couple of months all 2.4GHz devices would randomly drop off, rebooting the router would normally fix this, however for the last few weeks this has also stopped working. How can this be resolved as Ring Door Bell is useless at the point i...

D link - 3782 hard resetting to default settings

I have the d link - 3782 super router and it keeps disappearing from wifi list for ten mins them all the lights flash and it disconnects from ethernet and stop giving Internet completely and resets back to default settings on its own then says incorr...

Linzic81 by First Timer
  • 276 Views
  • 3 replies
  • 0 like

Months of No Connection with Fibre 35

I've had a few online chats with no success. I have to reboot my router several times a day. I bought an extender to see if that would help and it hasn't. The white light is always on the router yet my laptop is saying we don't have any Internet conn...

Maudio by Visitor
  • 496 Views
  • 7 replies
  • 0 like

TalkTalk Sagemcom Hub - WiFi Issues

Hi TalkTalk, Hopefully you can help... In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves t...

Disable WiFi Optimisation Request

Hi, I recently factory reset my sagem router.My router keeps auto changing channel even though I set it manually. This is causing daily wifi issues. Please may an OCE fully disable the wifi optimisation on my line? Thank youKind regards

Wifi keeps dropping

Hi The last few months our wifi has started dropping. Lately its doing it every few seconds. It'll just crash to zero then go back to ~20, then back to zero. Since a couple of days ago, I'm unable to change the channel on router. Any help would be ap...

My devices can not connect to 2.4Ghz wifi any more.

My older devices which use 2.4Ghz wifi can no longer connect to my wifi. Devices using 5Ghz connect with no issues.After logging into the HUB I can see that both 2.4 and 5GHz networks are enabled but when I try to connect with my older phone I just g...

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witor by Participant
  • 342 Views
  • 4 replies
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Devices connected to wifi but no internet connection from the router

Hi, Since I’ve joined you last year in December I’ve got only problems. For the past 2 months I hoped that I will not need to contact you again and things will get back to normal. 3 complaints logged since December. 3 openreach visits in the past and...

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Dot31 by Chatterbox
  • 447 Views
  • 5 replies
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I get Free Fibre from talktalk

Hi guys just thought i’d share my experience of free fibre from talktalk. I have a bt homehub plugged into my ONT and i get free fibre from talktalk even tho i am bot a customer, best part is talktalk couldn’t care less. I feel bad for all the paying...

Wsned85 by First Timer
  • 480 Views
  • 7 replies
  • 0 like