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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

No Internet since 23rd December

So we have had no internet since 23rd December. (Constant amber flashing light - no internet connectivity). A TalkTalk engineer came to the property and said the line was fine tried a new router but was unable to help. He concluded it could be a prob...

Shambles

Supposed to have my internet fitted today, no one’s turned up, tried to call to get this sorted, can’t get through to a real person, tried to get into my account, it won’t let me log in, this is an absolute shambles of a start to a contract. When wil...

Jbrake by Newbie
  • 71 Views
  • 1 replies
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Connection Fine - TalkTalk Router Doesn't Connect

New connection for 40 Mb full fibre broadband. Migrated via home move. Openreach successfully setup the connection to the master socket. TalkTalk router flashes orange and doesn't connect. No access point is advertised via WiFi. No response when tryi...

Elandrel by First Timer
  • 366 Views
  • 11 replies
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Solid Amber light

hello. I've had no wifi since yesterday morning. Solid Amber light. Apparently the fault in the NW is resolved- but not for me. The Chat option was useless. Can anyone help?

No WiFi talk talk absolutely useless no customer service

No wifi, Middleton Manchester. Suddenly cut off, tried everything to fix. X3 calls to talk talk which has been a waste of time no one there. Chat broke down twice no one there. Useless BOTs. Then a message pops up saying there’s a problem in the whol...

No internet and no idea if fault has been logged

I’ve had no broadband all day. I’ve turned the route on and off multiple times and used the diagnostic tool and it’s still not working. I’ve tried to log the fault online but am getting the error message below. This also comes up when I try check the...

FIBRE 65 DOWNLOAD SPEED ONLY 9MBPS UPLOAD 4.7MBPS

Incredibly poor speeds, all the time. Drops out lots of times. Advertised as av speed 67Mbps - something I’ve never experienced - ever, nor anywhere near it. They never mention their guaranteed download speed of 7Mbps for Fibre 65, it only gets a men...

Mesh / range extender

Hi, We're having problems with WiFi range in our house, using the TalkTalk WiFi Hub 2 (hardware details in the router portal say "FAST5464 2.00"). I'm looking at options for switching to a mesh network, but note a few discussions on here about a FAST...

Wi-Fi not in every room

Since getting fibre 65 which has to be on an outside wall, Wi-Fi doesn’t work well in some rooms. We are in a bungalow so would expect the Wi-Fi to extend to the whole house? Please can you advise how we can rectify this?

Wifi dropping out

I am after some help in trying to understand the likely cause of my home wifi dropping out periodically, whirring circle shows on TV. It usually happens when watching football in an upstairs bedroom. My remedy is to close the sport app check my wifi ...

Giraffe by Wise Owl
  • 434 Views
  • 12 replies
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Ethernet ports not working

My Ethernet ports are not working I've tried multiple brand new Ethernet cables yet nothing seems to be working. My WiFi is working but no internet connection with the Ethernet ports. I have the fibre 35 router.

Evelyn8 by Visitor
  • 249 Views
  • 5 replies
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WiFi not working

Hi. Since I renewed my contract on the 18th December a number of my devices at home can connect to WiFi. I tried everything from restarting the router to restarting the devices. They can't seem to see it even when put details manually. They worked fi...

WiFi dropped

I am having a similar problem as reported by Amy449 in July with the WiFi being dropped to my mobile phone. The final reply to Amy from Karl of the TalkTalk team was...-----------------------------------------------Just looking at the Wi-Fi connectio...

No internet for several days

Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.The acknowledged error on the broadband status page has not altered since yesterday wh...

Router shows white light but no net

Hi, My sagemcom router shows white light but there is no internet. The issue is resolved by restarting the router. But the internet will cut again after a 20-30 minutes and the router will continue to show white light. I have hard reset the router al...

No internet with white light

For the last few weeks we have had intermittent internet even though the light on the router has been white. I see others have had the same. I reported this yesterday to Talktalk and now I see that the light on our router is orange and we have no int...

White light on router not internet

Hi, For the last 3 days the internet in my home as not worked on an evening. White light, wifi connects but doesn’t work. Lan connections and all devices won’t work. Performed numerous resets and switched off for 20 minutes then back for a temporary ...

Home hub router

My home hub router isn’t pushing a good Wi-Fi signal as good as it used to,it gets very weak when your more than 6-8 feet away,used to be strong up to 30 feet or more,had it a few years now,so I’m thinking I need a new one,will I have to pay? I’ve be...

Internet keeps dropping. White light stays on

Making my own thread on this. It’s been happening since Friday and I have an open case but haven’t heard anything. It just says an engineer is coming to look at the problem and I don’t have to be in. This was the last update on 13/12/24.I use wired a...

oooLisa by First Timer
  • 245 Views
  • 4 replies
  • 0 like