Get expert support with your Fibre connection.
on 22-02-2025 08:38 PM
Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied.
This was useful for monitoring when Wi-Fi Optimisation was kicking in, related channel changes and other general info.
Has anyone else experienced this with the move from firmware *206 to *208 ?
on 07-03-2025 08:49 AM
Morning,
My colleague has advised that this is still under investigation. It's possible that this might not be a quick fix but we will keep you updated.
Thanks
Michelle
on 06-03-2025 06:40 AM
Good morning,
No update as yet so I'll chase this with the team.
on 05-03-2025 06:37 AM
Hi Chris,
Our team have confirmed that they are investigating so I'm hoping to receive an update soon.
on 04-03-2025 07:19 PM
Another to add to the list, please
Chris
on 04-03-2025 06:45 AM
Apologies, our Devices Team are investigating this.
on 03-03-2025 07:14 PM
Mine updated this afternoon and my logs are now empty too.
on 28-02-2025 06:57 AM
Hi @gcotgreave
I'm sorry to hear this. Could you create a new topic so we can look into the dropping connection issue for you please.
on 26-02-2025 01:12 PM
Mine too.
Also the router has started the regular 6second drop outs, which plagued a previous update. (SamKnows box constantly monitoring the line)
You can't check what is going on as there's no log to read!
Going to My Connection says all is fine!
on 24-02-2025 12:56 PM
Thanks Keith, I'll add that you're also affected. Thanks for testing.
on 24-02-2025 12:54 PM
Hi @Anonymous
I have just had V208 on my 5464 & can also confirm that the System Log has been wiped.
KeithI am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.TalkTalk support and Community Stars - Who are they?
on 24-02-2025 09:03 AM
No problem, thanks Keith.
I'll raise this to our Devices Team now.
on 24-02-2025 09:01 AM
I am only on V206 @Anonymous
on 24-02-2025 07:21 AM
@KeithFrench have you also experienced the same issue please?
on 22-02-2025 09:20 PM
Hi, @AldridgeAndy
Yes, I noticed this several days ago. From 206 to 208.
It didn't then affect the Router Logs
Currently, it shows there are no entries in the log
I thought that it was nice that my old logs had been cleared.
On the other hand, it might be as you suggest, that the Router Logs have been disabled.
This will have to be monitored.
Bill
