No Internet

[Rich57]

Last evening, and until about 10:00 this morning I had no internet on my phone, and my mobile signal is very poor here. My phone is Moto G54 5G running Android 14. I used the Signal Detector app to Ping a website and no packets were received.

Was there an issue?

[Debbie-TalkTalk]

Hi @Rich57 

If you do experience any further issues then please check here Service Status | TalkTalk Help & Support

You can also run a line check.

[Rich57]

Thanks but I ran a line test this morning (about 15 min ago) and it seemed good.

Richard

[Debbie-TalkTalk]

Hi @Rich57 

Would you like me to run a quick line test now just to make sure everything looks ok?

[Rich57]

Sorry @Debbie-TalkTalk I didn't try to access the service page during the Issue.

[Debbie-TalkTalk]

Hi @Rich57 

I'm sorry to hear this.

At the time you experienced the fault, were any issues showing on our service status page?