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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Cannt access to Remote Desktop

Hi Debbie, I have received my new router from Talk Talk today in the hope that it will work but i still cant get access to Remote Desktop and because of that i cant work from home and also recently missed my exam (and lost my exam fee )which is requi...

Eero Wifi Mesh Network

Hi, I currently a fiber 65 customer (best available in my area) with the standard talk talk hub, I’m looking to buy an eero pro 6e mesh network to improve the WiFi in my home. Is the eero pro 6e mesh network compatible with my current wifi package? T...

scammers taken control of my email and talktalk account

scammers have taken control of my talktalk email and talktalk account login. I went on livechat and was asked if there was an active redirect/auto forward rule found. I cannot check this as scammers have clearly changed passwords. Could someone pleas...

johand by Participant
  • 2 replies
  • 0 like


A couple of days ago I was upgraded to Full Fibre broadband. My home telephone is now plugged into my router, rather than the old copper connection socket.Since I upgrade my telephone display is now showing regular missed calls. However, the telephon...

pball45 by Sightseer
  • 7 replies
  • 0 like availability 2024

Are Talk talk still taking orders for I have recently been swapped over to TT from Shell BB and I have noticed much better costs on the fibre150 service. My only issue is I only have access to and not FTTP (no timescale from BT either)

Complaint - phone line constantly engaged - Chatline useless

Hello Everyone. We have been having a problem for around the last 7 weeks with our landline. When calling out there was the engaged tone and we were unable to receive any calls. At first I found that if we disconnected the phone from the grandsstream...

Can’t get WiFi in all rooms

Hi why can I only get WiFi half in my house I have checked speed and connection everything ok reset router and still no improvement, been advise to get a WiFi booster is this something you can supply

Over 18 adult content.

I was advised to turn off the "Kids" filter in the security part of "my account" you would get over 18 content, like gambling sites etc.. Is there any way to access adult sites without phoning up talk talk to ask for it? Asking for a friend. Literall...

Stevie67 by Popular Poster
  • 5 replies
  • 0 like

Business hours

This is most frustrating. Want to talk online but cannot load chat OR talk to a real person

Thing about changing to FTTP

I am thinking about changing to Full Fibre 150 and I am wonder if the engineers will remove the copper phone line and use that hole to bring in the fibre. I do not use a land line an the only ting connected to the master socket is the HG635 router.

trs55 by Whizz Kid
  • 1 replies
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Crossing over from shell

I’ve recently been switched from Shell to talk talk and my contract finishes next month!Is there any problems if I switch to another supplier as it’s cheaper!

Router frequently disconnects

Hi, I have had a problem for the last few months regarding my router randomly disconnecting. It can happen multiple times within a few hours but then not happen for a few days. It can happen anytime of the day or night ( we have a Ring alarm and get ...

Slothmum by Chatterbox
  • 11 replies
  • 0 like


I need to turn off safety temporarily. I have tuned off Homesafe but Safesearch is still active in my Google account and it won't let ,me turn it off- blocked by administrator! How do I turn off safesearch??

Wi-Fi password

Hi there, I’ve got a password set up to join the network, however; anyone that clicks the join network gains access without the password. How’s this happening!

Shazs by First Timer
  • 2 replies
  • 0 like

Hardwiring issues from eero6

Just had my new eero6 router installed and now my devices in the garden connected via hardwiring don’t work. They worked perfectly before. Do I need to do anything to liven up the Ethernet port or carry out any configuration?Any suggestions much appr...

Mark551 by First Timer
  • 4 replies
  • 0 like

How to return equipment back to TalkTalk

I just changed internet providers and was told I would be sent a parcel where I had to put TalkTalk equipment in and send it off around 2 weeks ago, but I have yet to receive the parcel. How do I get the parcel?

Vygandas by First Timer
  • 1 replies
  • 0 like

Contract Breakage Fee

I’m being charged £168 for leaving TalkTalk. I was a Shell broadband customer. Joint in 2021. TalkTalk took over Shell broadband & my contract started with TalkTalk on May 9th 2024. How can they charge me anything for leaving. What happened to the 30...

Security cameras

I have Outlook security camera system, since switching to talktalk fm Virgin, my cameras aren't paired to eero. I'm not 100% tech savvy. How do I reconnect my camera system to eero/Internet pls. Help appreciated

SandyRi by First Timer
  • 3 replies
  • 0 like


I presently have my Broadband and land line account with Plusnet but would like to switch to Talk Talk Full Fibre 150. I have an existing Email account with TalkTalk. I am having difficulty with TT about the porting of my Landline number across to VO...

Davew7 by First Timer
  • 2 replies
  • 0 like

Speeds lower than I paid for

Just done a speed check and it says you are getting the 12 mbs fibre but here’s the rub I paid for minimum 24 mbs in my contract what do I do now when they say it’s what I’m on but I have it in black n white email

Changing myAccount password

Just wondering if anyone has recently successfully, changed their login password. I need to do this because I cannot remember how the account was set up - surely I'm not the only person this has ever happened to!!By responding to text prompts, I can ...