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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Is fibre 35 with phone available to renew for existing customers.

Is fibre 35 with unlimited phone calls being discontinued or will existing customers still be able to renew contract (and for how long). ( Huawei HG633) If not, do existing customers have the option to move to fibre 65 with unlimited calls. Will it n...

GBy123 by Whizz Kid
  • 65 Views
  • 3 replies
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GFast 150 Combined Modem & Router

Hi all Does anyone know of a combined WiFi router / modem unit that will work successfully with TalkTalk GFast150? I've had my service since forever and apart from the "Internet" LED seemingly having failed on my Openreach modem all is fine. I'm just...

ONT

Who provides the ONT box….openreach or provider?

Returning Equipment

Hi Team, I've recently had my connection disconnected and now looking into returning the devices. I've moved from Shell when they were brought over by TalkTalk hence did not get a return bag. How do I request a bag to return the equipment.? Thanks.!

wanojm by Repeat Guest
  • 253 Views
  • 7 replies
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How can i disconnect and connect my wifi

HiHow can I disconnect my Internet connection and then connect it anytime I want. Actually I want to disconnect my Internet during night time so that my kids can't be able to use the Internet during night time and then I will connect it in the mornin...

Openreach modem - Internet LED not on

Hi. I have G-Fast 150 and an Openreach modem with four LEDs (Power, DSL, Internet, LAN).All four LEDs used to light up/blink but currently, the Internet LED is permanently off. I first noticed this a couple of weeks ago but I'm not sure when it start...

steven123 by Popular Poster
  • 203 Views
  • 1 replies
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Kidsafe not working

I’ve enabled Kidsafe and selected to block most of the categories including gambling, porn, self harm, file sharing etc.however I can still access sites in these categories.If i block specific sites then they are blocked.I’ve also enabled homeworking...

Wozhere by First Timer
  • 177 Views
  • 1 replies
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Shell to Talk Talk now no internet!

I organise and sort my mum and dad’s internet both are elderly and my mum is disabled. Ordered a new free router but although Royal Mail say it has been delivered it hasn’t. Not sure why their internet is not working weren’t told this would happen ei...

Sponsored ads

My connection won’t allow sponsored ads, any ideas pls ?

openreach modem

on my openreach modem there should be 4 green lights but there is only 3 and the one which isnt on is the internet light, its been like that for a few days now, but i can get internet fine so is it a problem no light

stan1212 by First Timer
  • 506 Views
  • 3 replies
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IP problem

Sorry but I hate this community idea thing pinched from Apple. So instead of Talk Talk or Eero or whoever fixing the problems they cause I got put my head together with bunch of customers, Anyhow, can anyone tell me how to fix this so I can log into ...

Tired3 by Sightseer
  • 523 Views
  • 5 replies
  • 0 like

Wi-Fi issues on FaceTime and other apps to Canada

Hello. I have been having intermittent issues with using FaceTime, iMessage, WhatsApp video calls to Canada for a long time now over Wi-Fi. I have even tried video calling on instagram and this is also the same as mentioned. Sometimes, but not often,...

Nosaj by Sightseer
  • 675 Views
  • 11 replies
  • 0 like

Box

I have upgraded to Fibre 65. Should I have received new equipment?

Implications of upgrading from Fibre 65 to 150 or higher.

Just a question for the well informed on the forum. My current contract expires shortly and I plan to upgrade from Fibre 65+Phone (VOIP) to Fibre 150 or higher +phone (either with TT or another ISP). My question is, will the current FTTP line support...

benny55 by Super Duper Contributor
  • 546 Views
  • 12 replies
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Retuning hub and tv box

Hello I need to return my hub and tv box, Im after a pre paid bag to do this. Any help would be a ppreciated. Hub Serial NBCB-O1FH-P548-AA5ETV Box. 353967010462100137

Resolved! Fibre65 to Full Fibre 500

I am Currently on Fibre 65 and upgraded to Full Fibre 500 at the begining of SeptemberThere was a problem getting the new Fiber Cable to the house beacause of trees An OpenReach engineer came out to look and saida survey would have to be done. In the...

DaveG29 by First Timer
  • 563 Views
  • 5 replies
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Appalling service from talktalk

I reported a fault today stating that i could not make or receive calls on my landline which is connected via the eero fibre app. After spending 3 hours on chat and performing numerous procedures such as resets i was told that my case would be escala...

Moving House

I am moving house soon. How can I find out if 500mb fibre is available where I am moving to

Ending contract

I am moving a contract not due to end until next year.moving into property with internet so no longer needed how do I end contract

Moving24 by First Timer
  • 327 Views
  • 1 replies
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service connection fails monthly

Why does talktalk constantly remove my connection end of each month in the twilight hours despite receiving my payments for the month?

Openreach installation cancellations

Hi, Im hoping Im in the right place and will receive some answers and advice on the matter. Both my self and my husband are extremely frustrated and disappointed, as for the past two months we have been without any wifi due to openreach cancelling on...