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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

How on earth do I get FTTP installed

Long time TT client (20+ years). Currently on FTTC, was known as 'Fibre 35'. Stable for years, 20Mb ish connection, but now getting a bit slow. Received emails in July 2025 offering upgrades, one of which appeared to be a 65mb connection over existin...

RobbieH by First Timer
  • 469 Views
  • 7 replies
  • 1 like

False order set up

I have had a huge problem with broadband. experts diagnosed faulty router and said they would send replacement. instead trying to change my package for one I don't want but how can I talk to anyone?

Switch to Utility Warehouse - early termination fees or not?

Just double checking. Got an email just now and at the bottom it says there are no early termination fees if we switch before 30th November 2025. I phoned yourselves up to confirm, but they told me there are still early termination fees! I'm confused...

Fibre through door frame, new door fitting

I'm thinking of getting new doors and windows fitted. Trouble is, the fibre currently goes through the frame in the top corner. I don't know if it will be possible to get the old frame out without damaging the fibre. Its also stapled to the frame ins...

Certain websites not loading - ERR_CONNECTION_RESET

Suddenly loading my Golf club website returns a ERR_CONNECTION_RESET error. The web page is Yeovil golf club. The same error appears when trying to load Inteligentgolf.co.ukIf I use an alternate Wi-Fi network it loads OK, If I use the MS Edge VPN it ...

FUNNE1K by Team Player
  • 5634 Views
  • 65 replies
  • 0 like

Resolved! Received new router as 'reward', now they want it back.

History of my routers since upgrading to Faster Fibre / Fibre 65:Copper fronted Huawei Home Hub - after developing constant outages, replaced with ...Black fronted Huawei Home Hub - currentCopper fronted Huawei Home Hub - supposed rewardAll assumed t...

Fibre Plus package: I

I ordered a fibre 950 package from TalkTalk and now find that I have been given a 150 package. I would like the package I was promised. When can I expect this to be actioned?

cancellation

What happens if we need to move house or cancel the contract before the 24 months are done?

RE: Bag for returning router?

Hello all, Just as the post title says, and if posted in the wrong section, forgive me, just wondering if a bag will come in the post, to return equipment as the final bill is due next week? Regards on!!

Where is chat and contract question

Hi Couple of questions. Why is chat never available? Its not at the top of the page or available when I log into my account. I have checked the opening times and it should be there? Hence I am here... Second question. After a lot of back and forth I ...

JJR99 by Popular Poster
  • 3334 Views
  • 8 replies
  • 0 like

Contract change

Hi, I am trying to change contracts with Talk talk since two minths without success. At the first try an Openreach engineer came and recognised everything ( cable, router, box) are in place and nothing needed to be done. I contacted Talk talk as I am...

Anaid by First Timer
  • 5366 Views
  • 9 replies
  • 0 like

changing from standard copper wifi to fibre contract

Hi there , I've just ended my contract on standard copper wifi with talktalk and am thinking of changing to fibre65 What's involved with this change? . I've got a old landline that is copper cabling, but no firbe box yet. Can i do this and what will ...

rogerg3 by First Timer
  • 3917 Views
  • 6 replies
  • 0 like

changing to fibre 65 from standard only broadband

At present I have standard broadband.My primary email I use is Tinyworld.I pay the monthly bill.The phone line is provided by BT and is paid by the wife.If we change to Fibre 65 will we be able to keep our phone number and also our Tinyworld email ad...

Linking Community accounts

I was unable to link Soggy to TT account so I had to set up Soggy2. Both same person, if you'd like to merge them, adjust labels and badges. Ta,Soggy and Soggy2

Soggy2 by Participant
  • 694 Views
  • 2 replies
  • 0 like

Some URLs are blocked

Hi,Some URLs are blocked on different devices with various browsers at home using TalkTalk.The URLs are not blocked elsewhere with different ISP.A friend with TT has same issue.Examples of blocked URLs:https://sso.teachable.com/secure/831191/identity...

Soggy2 by Participant
  • 10085 Views
  • 36 replies
  • 0 like

Contract end and offer

Today, I received an email from TalkTalk offering me to stay with my contract that ended for £25, but when I clicked the link to do this, I got an error 500. I then decided to go to my account and do this manually, but it came up as £28, which is a b...

Is full fibre coming to my area?

Just wondering whether anyone knows how I can find out if full fibre is going to be available on the street where I live. Spectrum comms have been doing work up a pole opposite the street and digging up the side of the road around the corner. The sig...

International Max Calls Boost

My contract with TalkTalk will come to an end next month. Currently, I have Broadband (Fibre 35) and International Max Calls Boost. I have seen the options available to me from TalkTalk if I wish to renew my contract with them, however the options pr...

TimmyP by Participant
  • 830 Views
  • 2 replies
  • 0 like

Owner of Eero device

When I set up my Eero account years ago it wouldn't work on my phone at the time, so my son set it up on his phone which was fine. Now hes getting to that age where I want to start pausing the Internet so he's not on it all night. However he is down ...

Shell Energy Migration: Broken links for Terms & Conditions

Hello How can I get hold of a copy of the full terms and conditions for the Shell Energy Broadband service that I signed up to? I have found some emails which have links to the terms and conditions, one from when I last renewed my package and another...

ec5785 by First Timer
  • 1179 Views
  • 4 replies
  • 0 like

New Contract not showing correctly in account packages

Hello I received an email to renew my contract for £27 month for two years. I excepted this offer through the email link, but the next day when I checked my account my package the amount was £29 per month. I contacted TalkTalk through chat and this w...

Eggbert by Team Player
  • 1005 Views
  • 4 replies
  • 0 like