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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Community Update - Peer to Peer Support

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Land line switch off

When is this going to happen ?imminently - according to expresshttps://tinyurl.com/mr38c8bb

Weevie by Insightful One
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Constant Phone Calls

I raised a complaint a week about poor customer support. I was advised you would call back the following day. This afternoon, I've had calls to my mobile and land line every couple of minutes with the call being disconnected every time I answer. What...

Your subscription will increase by £4 on April 29th!

A few days ago I received the above in an email message.Is this TalkTalk’s way of negotiating a new contract?It really doesn’t seem very competitive for “Fibre 65” in the current marketplace, is there some negotiation or do I go elsewhere?Since Patch...

Steamywee by Super Duper Contributor
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Wanting to check if my renewal contract has gone through OK

Probably on the wrong section here but here goes : I just want to check if the renewal of my contract with TalkTalk has gone through OK. which is due in June . I did this a week or so ago - successfully I thought at the time and did it as soon as the...

dolores4 by First Timer
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Email being discontinued

Hi I have received an email today saying my email is being discontinued as i don't have a broadband connection.Im currently on fibre 900. Does this mean i need to pay the £50 a yer to retain my tiscali email address along with my wife? Thanks Derek

Delboy64 by First Timer
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Community Update - Peer to Peer Support

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...

Wi Fi Booster

Hi,On renewal of my TalkTalk contract I was offered by Utkarsh on 27/02/2025 at 20.42a WiFi Booster to increase my speed if I renewed my package without any fee.Also when discussing renewal of contract with loyalty Team it was agreed to replace my ol...

chappers by Conversation Starter
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Cannot access Reddit or betting sites

There are probably others as well but it since this morning I cannot access Reddit - it's pretty annoying, I can connect via my mobile data so the fault is with TalkTalk. I checked the Homesafe & nothing is blocked - any help appreciated thanks

What happens to my old BT bill when I switch to talk talk

I have just switched my land line from BT to talk talk and got fibre65. I just want to know how my old BT bill will work. I paid 3 monthly and my last bill was paid in december so as I have switched on 20th February my BT bill would be due in march. ...

Clap44 by First Timer
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Supersafe

Now that talk talk has been replaced by utility warehouse it appears that SUPERSAFE protection has stopped. What can I do ?

strange conversation

I have had an ongoing fault for around 7 days and chats with loads of people on the chat system and still not got any where.The latest chat earlier the person said that i cancelled my fibre last week and that i can only use copper but it is dead.she/...

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How on earth do I get FTTP installed

Long time TT client (20+ years). Currently on FTTC, was known as 'Fibre 35'. Stable for years, 20Mb ish connection, but now getting a bit slow. Received emails in July 2025 offering upgrades, one of which appeared to be a 65mb connection over existin...

RobbieH by First Timer
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False order set up

I have had a huge problem with broadband. experts diagnosed faulty router and said they would send replacement. instead trying to change my package for one I don't want but how can I talk to anyone?

Switch to Utility Warehouse - early termination fees or not?

Just double checking. Got an email just now and at the bottom it says there are no early termination fees if we switch before 30th November 2025. I phoned yourselves up to confirm, but they told me there are still early termination fees! I'm confused...

Fibre through door frame, new door fitting

I'm thinking of getting new doors and windows fitted. Trouble is, the fibre currently goes through the frame in the top corner. I don't know if it will be possible to get the old frame out without damaging the fibre. Its also stapled to the frame ins...

Certain websites not loading - ERR_CONNECTION_RESET

Suddenly loading my Golf club website returns a ERR_CONNECTION_RESET error. The web page is Yeovil golf club. The same error appears when trying to load Inteligentgolf.co.ukIf I use an alternate Wi-Fi network it loads OK, If I use the MS Edge VPN it ...

FUNNE1K by Team Player
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Resolved! Received new router as 'reward', now they want it back.

History of my routers since upgrading to Faster Fibre / Fibre 65:Copper fronted Huawei Home Hub - after developing constant outages, replaced with ...Black fronted Huawei Home Hub - currentCopper fronted Huawei Home Hub - supposed rewardAll assumed t...

Fibre Plus package: I

I ordered a fibre 950 package from TalkTalk and now find that I have been given a 150 package. I would like the package I was promised. When can I expect this to be actioned?

cancellation

What happens if we need to move house or cancel the contract before the 24 months are done?

RE: Bag for returning router?

Hello all, Just as the post title says, and if posted in the wrong section, forgive me, just wondering if a bag will come in the post, to return equipment as the final bill is due next week? Regards on!!