FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fibre
Want to know more about our superpowered fibre broadband or have a question you would like answering why not ask the community.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Weak Security Warning on Applie IOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - This network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

GT-AX6000

Evening,I’m just going through the set-up of my thrid-party router and it would like to know my connection type. Specifically, type of IP, any special requirements and if there’s a DHCP option. If there is it asks for options 60 and 61 and something ...

Future Fibre account

How do I set up an account? I've had the future fibre almost week but never received an email with details on how to create a future fibre account to view my bills etc.

A Big Thank You to Debbie-TalkTalk

I just wanted to say Thank you for you help in sorting out my WiFi Channel Optimisation issue for a second time. You have been one of the people in TalkTalk who has made my dealings with TalkTalk support a "pleasant" experience. Thank You!!

Upgrading from Fibre35 to Fibre65

I'm currently on Fibre35 and paying more than the price Fibre65 is being offered at. My contract doesn't end until December, can I upgrade now and save a few pounds a month?

rodders by Whizz Kid
  • 93 Views
  • 2 replies
  • 0 like

Usage showing wrongly

Hi Team, I have just checked my usage and is showing on the Monday 9th I used over 20gb, Apart from checking my emails and news I was out all day, I do not have netflicks and do not download any films etc from Sky this also happened two weeks ago on ...

sultan by Conversation Starter
  • 121 Views
  • 9 replies
  • 0 like

Fibre35 Contract

I am currently in contract till December 2022 with Fibre35 but would like to upgrade to the Fibre65 deal that is currently on offer. Is this possible, would there be any extra charge?

daz4246 by Popular Poster
  • 81 Views
  • 2 replies
  • 0 like

Fiber Installation

Hey allI recently had some work done in my property today, to get TalkTalks fiber service installed. The engineers installed the OTN box with no issues and I was told id only have to connect the red ethernet cable I got, with my updated router a litt...

Elswicka by Repeat Guest
  • 158 Views
  • 7 replies
  • 0 like

"Ultrafast" Fibre 150 - Not recieving garanteed speeds for weeks

Hi Peeps, Just rasing some awareness on this as i see more and more posts regarding people not getting their guarateed speeds or even their minimum in some cases. We upgraded to "fibre" 150 probably 2 months ago now, engineer came in and installed th...

Gusto78 by Participant
  • 187 Views
  • 7 replies
  • 0 like

> 150mb with TalkTalk - BT Openreach say yes, TalkTalk says no?

I've got 150mb Future Fibre. I've had it for over a year, I was on the initial trial. TalkTalk is saying I can't upgrade to 500 or 900 as it's not available in my area, however, BT OpenReach's website says my area is fully upgraded to 1Gb and any pro...

MrMaxP by First Timer
  • 132 Views
  • 5 replies
  • 0 like

Amazon voucher

I signed up about 3 months ago still not received my amazon gift card? Left sky as thought this was good deal seems I been suckered in and now thinking should I return to sky.

SpudNice by Repeat Guest
  • 77 Views
  • 1 replies
  • 0 like

gift card not received

Hi, I spoke with Azhar from the Taltalk customer care team on 22nd April offering a new talktalk deal to try and keep me from leaving and moving to sky . I was asked what deal I was offered by sky which was as follows, 18 month contract unlimited sup...

Sridevi by Visitor
  • 87 Views
  • 2 replies
  • 0 like

Broadband service fibre 65 not available

My contract is up next month and in my account it offers me fibre 65 but when I enquired they told me there had been an error and it was not available to me. Instead they offered me full fibre which is more expensive. How is this fair? I did not ask ...

Gillyruth by Popular Poster
  • 111 Views
  • 1 replies
  • 0 like

Openreach modem DSL light flashing, no internet.

Periodically this happens. Nothing else happens, just the DSL light flashes and the internet light goes off for 10-15 minutes. Is the modem potentially faulty? Also what happened to live chat..?

missunify by Conversation Starter
  • 91 Views
  • 2 replies
  • 0 like

no online gaming

Hi It seems that my router was updated remotely overnight around the 2nd of May and now I can't play any games on my PS4 online. I suspect that it was updated as the normal UPnP settings field was changed to UPnP IGd and was disabled, even after enab...

hm8ch by Chatterbox
  • 107 Views
  • 4 replies
  • 0 like

Stuck fibre upgrade

I placed an order to be upgraded from Fibre 150 to Fibre 250 on the 1st of April. Unfortunately, I have heard nothing further and the status is still a go-live date of 4th April.If this upgrade is not possible due to Fibre limitations then I would be...

Keith651 by Repeat Guest
  • 115 Views
  • 3 replies
  • 0 like

Fibre65 query

Hi, I am currently on the old faster fibre plus to package with speed boost and this is due to run out in early June 2022. I currently have the black super router and I am getting approx 50mb download and 18mb upload, with a guaranteed range of betwe...

New package

My 35 package ends on 10 May but phone boost for unlimited calls has another 6 months to run, if I renew to offered package 65mbs will I lose my unlimited calls

Rayjan by Team Player
  • 165 Views
  • 3 replies
  • 0 like

WiFi HUB device capacity

So I have a talktalk WiFi HUB black thing with little pull out stand probably a couple years old. What can this support in figures for device amount we have a lot.of devices and I'm having trouble with connection dropping out I'm assuming it's the ro...

Missing £80 Gift Voucher

I signed up back in November last year and was promised an £80 Gift voucher and have yet to receive it, I have been in contact with TalkTalk and Gift Cloud direct and I'm being fobbed off with please wait another 30 days!! I don't want to I've been r...

Contract renewal

HiMy contract has expired on the 28/3/22. I was trying to renew it but it come up with the following message: " We're very sorry, there is an order in progress. At this time you will not be able to view offers until the order is complete."I have not ...

Labels