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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

TV Remote

I have inadvertantly set up my Fibre 35 box using the previous remote and not the one supplied. How do I disconnect the old and reconnect the new ?

abkim by First Timer
  • 79 Views
  • 1 replies
  • 0 like

Internet

Hello,Wonder if someone can help, have no internet since Sunday, been back and forth speaking to diferent people on whatsapp and every time with no solution.And engineer was booked to come yesterday but no show and lost a day of work because of it.Tr...

Bill

Hı there I am waiting to get paid soon and is there any chance I can pay my bill at second February please

Storm caused tree to land on my Fibre Cable

Hello, At my property I have a fibre internet cable which is suspended in the air with 1 extra pole in between the house and pole at the street. During the recent storm a tall tree on my property fell over from it's roots and landed on this fibre cab...

JGreeves by Participant
  • 377 Views
  • 8 replies
  • 0 like

Plan renewal

On the due date for renewal, 21/01/25, I ticked Ts & Cs and then entered 'Click here to order'. Another window came up which was ambiguous but I think meant I could cancel so I ignored it.I have had no communication since and it does not show in My A...

Contract renewal nightmare

My fibre 150 contract was due to end 10/1/25. On the 4 th I went on chat to see what renewal offers there were. It was a toss up between renewing at 150 or upgrading to 500. I chose the 500, agreed the cost and went ahead. Was told it would happen by...

Call Log

Please could you let me know how to clear call log on voicemail Plus for landline phone. Thanks for your help

Returns Bag

I changed to fibre today and got a new router. How long should I wait to see if you send me a bag to return my old router? I would prefer just to drop it off locally for recycling if that’s an option.

Lesleybd by Popular Poster
  • 305 Views
  • 6 replies
  • 0 like

No live tv

Why after having live tv without anarial I can no longer view BBC STVetc

Elizoxo by Newbie
  • 180 Views
  • 2 replies
  • 0 like

3 orders cancelled without notice

I moved house on 13th December. Original order was for Fibre65 to go live on 20 December. Order was cancelled without notice.A second order on new account was due 6 January. It was rejected without notice. A third order on another new account due 20 ...

Microfilter problems

Hi I have fibre 35 package which delivers 35mbps to the router. Recently a very old microfilter stopped working so I swapped it for another very old spare that I had. This microfilter delivers 30mbps to my device. Thinking that this old microfilter m...

CliveLees by Popular Poster
  • 436 Views
  • 11 replies
  • 0 like

No internet

No internet since 12:00. What is happening?

Net gem box

This is my 2nd box and I'm afraid it's useless. I have now purchased a different box from eBay. I would want to cancel my subscription, but I doubt it will happen.

Brianm5 by Newbie
  • 136 Views
  • 1 replies
  • 0 like

IPV6 not working

My home network refuses to give me an IP address for IPV6. Ive tried resetting my network manually and through the app. Nothing seems to work. Has anybody else experienced a similar sort of issue?

Hellings by First Timer
  • 139 Views
  • 1 replies
  • 0 like

cant access dating sites?!

This is a weird issue. Ive always ben able to access dating sites via TT, but a month ago I stopped being able to. Ive contacted the sites and they have no idea, as well as trying different browsers. I cant even access them via the app through my wif...

Resolved! Forbidden Access

A site that I had no problem accessing originally now shows the following warning each time I try to access it:Server Error403 - Forbidden: Access is denied.You do not have permission to view this directory or page using the credentials that you supp...

miwill1 by First Timer
  • 575 Views
  • 6 replies
  • 0 like

No internet for several days

Several days of no internet. The issue is one of these talktalk sagemcom routers. Dashboard - States it is connected yet in reality there is no ipaddress allocated.The acknowledged error on the broadband status page has not altered since yesterday wh...

Resolved! Fibre 500

I am currently on Fibre 65 and have two additional Talk Talk WiFi boosters fitted. If I move to Fibre 500 as we now have full Fibre in our area, I appreciate that the router will be EERO 6. Will I still need the boosters and will my old ones work. If...

Diljit by Team Player
  • 270 Views
  • 1 replies
  • 0 like

End of contract/renewal

HiI almost at the end of my contract, is there normally a customer retention team in Talktalk I could speak with about my renewal? Thanks

compu by Team Player
  • 500 Views
  • 9 replies
  • 0 like

Talktalk are sooooooooo crap!

Here’s another post with the same title! I can’t reply to the other posts! It seems I need to verify my email to reply to other posts??!To recap: My broadband cable was severed on 7 Dec during the storm. I reported the matter and spent the next week ...

andrew57 by Team Player
  • 271 Views
  • 2 replies
  • 0 like

Do I have to have Broadband

My elderly mum has talk talk, but has no requirement for broadband or the internet Does she have to pay the new Fibre charges

AdeleA1 by First Timer
  • 149 Views
  • 1 replies
  • 0 like