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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

How long does TalkTalk think FTTC will continue to be available?

We are on a TalkTalk FTTC connection, (Believed to be LLU), which actually is perfectly reliable & adequate for our needs (throughput 66/20mbps d/u) AND we prefer to have a landline phone rather than VOIP. Although TT owns the "last mile" to us, Open...

cranhpc1 by Chat Champion
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  • 5 replies
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Fibre65 only - no landline

I intend moving my phone number to VOIP provider so will no longer need a landline. FTTP is not yet available in our area so I was wondering if it is possible to switch from the standard Fibre 65 (FTTC) offering to Fibre 65 without a land line? If so...

Moving fibre entry

Hi,Can anyone tell me how I get the fibre moved to a different point on my house.We are having building work done and it is in the way.Apologies if this post is in the wrong area, to be honest having wasted hours on this simple request and am now ann...

G6OXW by First Timer
  • 210 Views
  • 5 replies
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New TalkTalk Wi-Fi Hub Firmware SG4K100208

Since the recent update to SG4K100208 within the routers menu structure Maintenance -> Logs is now empty regardless of the logging criteria applied. This was useful for monitoring when Wi-Fi Optimisation was kicking in, related channel changes and ot...

returning equipment

hello I have upgraded to full fibre, and I would like to return the following* TalkTalk g.fast modem* OpenReach g.fast modem* TalkTalk Router (WiFi Hub) I already have a return label to Ingram Returns NDC XX40 3YY 1) can I send all 3 with that label?...

ypwlng by Team Player
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  • 2 replies
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Renewed contract

Hi. Since renewing my contract I have been unable to view my account online. I log in, get the 'Preparing dashboard' message and then the ever rotating circle which NEVER stops! I have also tried to return my old router in the supplied bag with Talkt...

Dalboy by Visitor
  • 260 Views
  • 1 replies
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Guide button

The guide button on my remote has started to shoiw inly BBC channels and ignores ITV channels. I have re-tuned and tried lotsofthings but cannot rectify this. Any ideas?

Bev08 by Popular Poster
  • 663 Views
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Enquiries

Hi Community, I am looking forward to move house soon for a new location or place.How can I transfer my line and my router in my place. Do I need to freeze my account or do I need to live it live all the times. Please let me know about the procedures...

Babacar by Newbie
  • 159 Views
  • 1 replies
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Text messages re Full Fibre Broadband

I have had 2 text messages purporting to be from BT saying an engineer will call tomorrow to install Full Fibre Broadband. I presume these are scams, has anyone else had them?

Joancaz by First Timer
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Digital Voice Switch Over

Our contract is up for renewal in March. If I sign up to a new 24 month contract will I be forced to upgrade when Digital Voice comes available or will we be able to continue on our Fibre 65 contract? I am feeling very confused about the whole thing,...

JaneD3 by Newbie
  • 248 Views
  • 2 replies
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Help

My 4k free view box has intermittently started to loose tv channels and only allow me to watch 30 bbc channels, even though there are hundreds available and viewable when in settings mode. Every now and then after multiple restarts it finds all the t...

Johna56 by Visitor
  • 253 Views
  • 3 replies
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Old home security alarm phone line and eero

Hi my nan as a home security alarm that requires the phone line to work. The old connectors on the wall are no longer active so it's been plugged into the phone slot on the old routers. She now as a eero that no longer as a phone slot. We have had to...

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TV Remote

I have inadvertantly set up my Fibre 35 box using the previous remote and not the one supplied. How do I disconnect the old and reconnect the new ?

abkim by First Timer
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  • 1 replies
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Internet

Hello,Wonder if someone can help, have no internet since Sunday, been back and forth speaking to diferent people on whatsapp and every time with no solution.And engineer was booked to come yesterday but no show and lost a day of work because of it.Tr...

Router

When will my router arrive

Bill

Hı there I am waiting to get paid soon and is there any chance I can pay my bill at second February please

Storm caused tree to land on my Fibre Cable

Hello, At my property I have a fibre internet cable which is suspended in the air with 1 extra pole in between the house and pole at the street. During the recent storm a tall tree on my property fell over from it's roots and landed on this fibre cab...

JGreeves by Participant
  • 714 Views
  • 8 replies
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Plan renewal

On the due date for renewal, 21/01/25, I ticked Ts & Cs and then entered 'Click here to order'. Another window came up which was ambiguous but I think meant I could cancel so I ignored it.I have had no communication since and it does not show in My A...

Contract renewal nightmare

My fibre 150 contract was due to end 10/1/25. On the 4 th I went on chat to see what renewal offers there were. It was a toss up between renewing at 150 or upgrading to 500. I chose the 500, agreed the cost and went ahead. Was told it would happen by...

Call Log

Please could you let me know how to clear call log on voicemail Plus for landline phone. Thanks for your help