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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

City Fibre upgrade

I received a call recently re City Fibre upgrade I told the caller I was not interested in the upgrade as I did not want the inconvenience and I also know Openreach will be upgrading Fibre to my property in the near future. I then received a Fibre ro...

Cancelled

I cancelled my contract when will I receive the bag to return the router in?

Imported from shell

I have been imported from Shell Broadband and now get TalkTalk billing. Every time I try to access my account I get an old talk talk account(closed almost 3years ago). How do I go about fixing this problem?

Full Fibre

Can you provide an approximate month "Full Fibre" will be available in SS7 1LF pleaseThanks

robcuk1 by Whizz Kid
  • 128 Views
  • 4 replies
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End of contract

Why and for what reason did you take money from the account after the contract end date?? That is from November 26 to December?? Another fraud on your part?? I want to terminate the contract and return your device.First it was supposed to be 36 pound...

jozlam1 by Newbie
  • 148 Views
  • 3 replies
  • 0 like

Resolved! Maintenance Work Date Query

I recently had a text and emails from Talk Talk regarding upgrading of equipment at a local exchange by OpenReach. As I had three messages/emails I only kept one. Of course, it was the wrong one!I have the times that my broadband is likely to be down...

Is fibre 35 with phone available to renew for existing customers.

Is fibre 35 with unlimited phone calls being discontinued or will existing customers still be able to renew contract (and for how long). ( Huawei HG633) If not, do existing customers have the option to move to fibre 65 with unlimited calls. Will it n...

GBy123 by Whizz Kid
  • 222 Views
  • 3 replies
  • 0 like

GFast 150 Combined Modem & Router

Hi all Does anyone know of a combined WiFi router / modem unit that will work successfully with TalkTalk GFast150? I've had my service since forever and apart from the "Internet" LED seemingly having failed on my Openreach modem all is fine. I'm just...

ONT

Who provides the ONT box….openreach or provider?

Returning Equipment

Hi Team, I've recently had my connection disconnected and now looking into returning the devices. I've moved from Shell when they were brought over by TalkTalk hence did not get a return bag. How do I request a bag to return the equipment.? Thanks.!

wanojm by Repeat Guest
  • 380 Views
  • 7 replies
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How can i disconnect and connect my wifi

HiHow can I disconnect my Internet connection and then connect it anytime I want. Actually I want to disconnect my Internet during night time so that my kids can't be able to use the Internet during night time and then I will connect it in the mornin...

Openreach modem - Internet LED not on

Hi. I have G-Fast 150 and an Openreach modem with four LEDs (Power, DSL, Internet, LAN).All four LEDs used to light up/blink but currently, the Internet LED is permanently off. I first noticed this a couple of weeks ago but I'm not sure when it start...

steven123 by Popular Poster
  • 234 Views
  • 1 replies
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Kidsafe not working

I’ve enabled Kidsafe and selected to block most of the categories including gambling, porn, self harm, file sharing etc.however I can still access sites in these categories.If i block specific sites then they are blocked.I’ve also enabled homeworking...

Wozhere by First Timer
  • 213 Views
  • 1 replies
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Shell to Talk Talk now no internet!

I organise and sort my mum and dad’s internet both are elderly and my mum is disabled. Ordered a new free router but although Royal Mail say it has been delivered it hasn’t. Not sure why their internet is not working weren’t told this would happen ei...

Sponsored ads

My connection won’t allow sponsored ads, any ideas pls ?

openreach modem

on my openreach modem there should be 4 green lights but there is only 3 and the one which isnt on is the internet light, its been like that for a few days now, but i can get internet fine so is it a problem no light

stan1212 by First Timer
  • 540 Views
  • 3 replies
  • 0 like

IP problem

Sorry but I hate this community idea thing pinched from Apple. So instead of Talk Talk or Eero or whoever fixing the problems they cause I got put my head together with bunch of customers, Anyhow, can anyone tell me how to fix this so I can log into ...

Tired3 by First Timer
  • 559 Views
  • 5 replies
  • 0 like

Wi-Fi issues on FaceTime and other apps to Canada

Hello. I have been having intermittent issues with using FaceTime, iMessage, WhatsApp video calls to Canada for a long time now over Wi-Fi. I have even tried video calling on instagram and this is also the same as mentioned. Sometimes, but not often,...

Nosaj by First Timer
  • 716 Views
  • 11 replies
  • 0 like

Box

I have upgraded to Fibre 65. Should I have received new equipment?

Implications of upgrading from Fibre 65 to 150 or higher.

Just a question for the well informed on the forum. My current contract expires shortly and I plan to upgrade from Fibre 65+Phone (VOIP) to Fibre 150 or higher +phone (either with TT or another ISP). My question is, will the current FTTP line support...

benny55 by Super Duper Contributor
  • 803 Views
  • 16 replies
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Retuning hub and tv box

Hello I need to return my hub and tv box, Im after a pre paid bag to do this. Any help would be a ppreciated. Hub Serial NBCB-O1FH-P548-AA5ETV Box. 353967010462100137

Resolved! Fibre65 to Full Fibre 500

I am Currently on Fibre 65 and upgraded to Full Fibre 500 at the begining of SeptemberThere was a problem getting the new Fiber Cable to the house beacause of trees An OpenReach engineer came out to look and saida survey would have to be done. In the...

DaveG29 by First Timer
  • 604 Views
  • 5 replies
  • 0 like