FIbre Support

ypwlng · ‎22-02-2025

hello I have upgraded to full fibre, and I would like to return the following

* TalkTalk g.fast modem

* OpenReach g.fast modem

* TalkTalk Router (WiFi Hub)

I already have a return label to Ingram Returns NDC XX40 3YY

1) can I send all 3 with that label?

2) do I include their power supplies or not?

Karl-TalkTalk · ‎24-02-2025

Hi

I'll get another returns bag out to you.

Thanks

Karl.

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Gliwmaeden2 · ‎22-02-2025

The power supply should be returned with the router, @ypwlng - they always come together with the model.

The bags are paid for by weight, so 3 items might be too heavy, let alone too bulky.

Wait for staff support on Monday.

Gliwmaeden2, a fellow customer.

FIbre Support

returning equipment