Equipment update

[MarkHarrison]

Hello, I received an email on the 20th March saying 'Your devices are currently working and will continue delivering your WiFi and service as normal, however they are no longer supported by the manufacturer with software and security updates.' I would like to know whether my router is secure or not and whether I need to receive a new router. Thank you.

[Chris-TalkTalk]

Hi Mark,

Please see the following help article - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

It's fine to continue using the router for the time being and we'll be in touch with you soon with further details

Chris

[MarkHarrison]

Yes, the router is performing fine.

[Divsec]

Thanks for that Mark,  the info will help the team. I'm assuming it is performing well at the moment?

[MarkHarrison]

DG8041W

[Divsec]

Hi @MarkHarrison which router do you have?

The email is a generic message sent to all older router users and prompted by ofcom requiring ISP to advise users of firmware update changes.

New threats and exploitations emerge daily so a definitive answer to your question will only ever be probably.

Your post has been escalated for an "official" response.