ITV updated the app and the software they use is no longer compatible with the YouView box hardware. The logo has been updated from the old Hub one but it does not work.
These boxes are approaching end of life now, not supported and thus classed as obsolete by the manufacturer.
TalkTalk no longer provide boxes that record but do supply boxes that are basically streamers and have the update ITVX on them.
You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.
If you want a TalkTalk supplied box you will need to phone and recontract with them.
If you want a recordable box there are options such as the Manhatten T4R from retailers or YouView based BT / EE pro boxes from CeX or auction sites.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
