I have used TalkTalk broadband for a very long time, and as part of my package my family has three email addresses in the [name] @talktalk.net format
I believe I originally had an account with OneTel, but was migrated may years ago to TalkTalk. As part of that transition, I was able to retain my original email address in the [name] @Onetel.com format. That email address is linked to a lot of my online services, and continues to receive a large number of incoming messages (although it has not been able to SEND messages since the migration to TalkTalk).
On 22nd April 2026 my Onetel email address (but not my TalkTalk addresses) received an email saying "While you’re no longer a TalkTalk broadband customer, we’ve continued to provide your email service free of charge for some time. However, with this change, we’re no longer able to offer it at no cost". It goes on to say that I have to subscribe to Everymail or the email account will be deleted.
I do not see the Onetel email address in my Mailbox Manager, but I can't see any way to add it. Can anybody advise...
A) Whether I can ignore the email, given that I actually am a TalkTalk broadband customer
B) If not, what can I do to retain the Onetel address? For example, can it be converted to a TalkTalk email address and its contents migrated over?
Many thanks
