Renewed contract

[Dalboy]

Hi. Since renewing my contract I have been unable to view my account online. I log in, get the 'Preparing dashboard' message and then the ever rotating circle which NEVER stops! I have also tried to return my old router in the supplied bag with Talktalk's pre-printed returns bag only to be told by the post office that the postcode is invalid! Come on guys, what's going on?

 Can anyone help?

[Arne-TalkTalk]

Hi Dalboy

In relation to the dashboard, please disable and pop-up/ ad  blockers, or alternatively try a different browser. 

The returns bag issue is a known issue so you should receive a new bag soon. 

Regards