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FIbre Support

Get expert support with your Fibre connection.

Renewed contract

Dalboy
Visitor
Private Message TalkTalk

Tuesday

Message 2 of 2

Hi. Since renewing my contract I have been unable to view my account online. I log in, get the 'Preparing dashboard' message and then the ever rotating circle which NEVER stops! I have also tried to return my old router in the supplied bag with Talktalk's pre-printed returns bag only to be told by the post office that the postcode is invalid! Come on guys, what's going on?

 Can anyone help?

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 1 of 2

Hi Dalboy

 

In relation to the dashboard, please disable and pop-up/ ad  blockers, or alternatively try a different browser. 

 

The returns bag issue is a known issue so you should receive a new bag soon. 

 

Regards

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