What happened to our Shell Energy accounts?

[JustAnotherUser24]

Hello Lovely Community

I am a Shell Energy account holder and  my account was supposed to migrate to Talk Talk, the new owner. But my account is empty and nothing from Shell has been transferred to TalkTalk.

Is anybody else in the same situation?

Thank you so much 🙂

[sabelo-TT]

Hello there @JustAnotherUser24, 

We do apologise for any difficulties that this may have caused. Alternatively, you can get in touch with our team using 0345 172 0088 Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed as our dedicated team will further assist. 🙂 

Sabelo.

[JustAnotherUser24]

Thank you so much; I tried their chat facility earlier on and I got nowhere with it lol

Many many thanks for your help. Very useful 😍

[ferguson]

You need to contact customer services directly, details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Whether you choose chat, or phone, be sure to specify that you need to speak with the Shell migration team.