upgrade to fullfibre 500 from fullfibre 150

[blodwynblod]

hi all 

ordered an upgrade through online chat on 12/12/25 to FF500 voip received an email outlining the order service to start 15//12/25 then another then received another email service to start 18/12/25 then received 2 emails service to start 22/12/25 / nothing has happened . I know talktalk are in serious financial trouble is this a sign to look elsewhere as they are apparently not paying bills on time or at all. It will be awkward to change email accounts and the company that takes over(everymail)  has a lousy reputation.

With a 1 Billion pound debt I cant see a way out: the combination of dido harding covid and a leveraged buyout has proved potentially fatal. Is it worth hanging on?

[nambuso-TT]

Hi there @fr8ys Thank for advising. 

[fr8ys]

@blodwynblod I'm locking this thread so it does not become a discussion thread as these tend to disrupt the normal workings of the forum, where customers are requesting help with their service.

If you wish to continue discussing this please either add your thoughts to the existing thread or start your own in the lounge.

Thank you.

Ps many companies continue to trade with a known debt. When they reach the requirements of announcing an insolvency it's at that stage they have to formally announce it.

[blodwynblod]

FYI if you are talktalk staff or even have  contacts there the public do not have you might consider  deleting your post or at the very least the "I do not think that is the case at all, " part as you might incur some liability if the suspected events do come about, company failures can be very messy and when creditors start searching for their money it gets worse

[blodwynblod]

the thread you posted shows nothing useful although you do seemed inclined to pompous twaddle on that post too a company in serious financial trouble has certain duties to its customers it cant sign people up to contracts ( 2 years in my case ) that they will be unable to fulfill or even exist during that period there is a big difference transferring accounts to a company that is a subsidiary  compared to selling a company and 2 million accounts to a third party which could be another asset stripping venture capital company which could repeat the same chain of events, This is a very important live topic not a discussion and may be the governing factor in my inability to get an answer from talktalk customer relations why my upgrade has stalled

[mandisa1-TT]

@blodwynblod I do not think that is the case at all, however you can refer to the tread @fr8ys referred you to.

[blodwynblod]

just asking for input from users who may have similar experience or more knowledge don't expect a solution but if talktalk are trading while insolvent that is a criminal offence

[siphosethu-TT]

Hi thee @fr8ys, I just wanted to say thank you

[fr8ys]

And, as for your other question, that is for you to decide.

No-one here can advise you but if you look in the lounge there was a thread on this not so long ago so if you wish to discuss this that is the appropriate place as it is not a help topic, but a discussion.

Thank you.

https://community.talktalk.co.uk/t5/Technology/TalkTalk-Break-up-announced/m-p/3139419#M28493

[Philile-TT]

@Gliwmaeden2 thank you for the support. 

[Gliwmaeden2]

You'll need to phone 03451 720074  or ask for the Full Fibre team on 03451 720088 or Chat, once they are available during the day, @blodwynblod.

The current forum support team cannot advise on full fibre issues.