Hi I want to switch to FullFibre 900

[KmogReborn]

Hi I want to switch to  FF900 but I`m going in circles

[KmogReborn]

Spoke to chat ..

That’s absolutely right, Kevin. There’s no need to worry—your TalkTalk account won’t be lost. Once the upgrade option becomes available in our system, you’ll be able to move to Full Fibre 900 without any disruption to your service. We’ve already escalated the issue, and within 3–5 working days, everything should be sorted. I’ll make sure you’re notified as soon as the upgrade is ready so you can continue enjoying your TalkTalk service with even faster speeds.

 Tho I believe when I checked Full Fibre 900 in my area/address NOT logged in etc it was available?

Agent was SURE there would be NO probs ..

So fingaz crossed ..  

Thanks ..

[KeithFrench]

TalkTalk are still handling your account for now. Try contacting the Better Value Team (old Legacy Dept) they always have the best deals on call:  0345 1725157. 

Opening hours:-
Monday to Friday 9AM to 7PM
Saturday 9AM to 6PM
Sunday Closed

[KmogReborn]

As a result your broadband and home phone contract transferred to Utility Warehouse on 30th June 2025. However, TalkTalk will continue to support you and handle any queries you have regarding your service on Utility Warehouse’s behalf until your account has been fully moved across to them later this year.

I`ll contact them Monday .. Doesn`t look good TBH ..

[KeithFrench]

Who are you with then?

[KmogReborn]

Thanks for the reply Keith .. 

I`m on Fibre 250 atmo when I go to `change my package`  ..  Bot ans "We're sorry, there are no new offers to show you right now."

I had an email a while back saying this pack has been "offloaded" to a different company .. Bit of a shocker TBH !..

My current pack (contract ends Jan 26) is £40 inc phoneline , FF900 is £40 a month with no phoneline( I never use it)

So I may as well upgrade to full Fibre ..  But!

I just hope I haven`t been blocked from upgrade because of this company change ..

Anywho I`ll chat with the bots 2mrw untill I`ve confused it soo much that it sends me to a HooMan .. lol ..

Thanks ..

[KeithFrench]

Please can you elaborate on this? Who have you spoken to & what has been the result of this?