my Bill

[andyduudz]

Hello  ad,min and mods community,  i am not a happy bunny with this months, bill  £49.00 how come my last payment was payed  although i applied for more time, i payed it within 1 day short of my pay date , and now you are asking for £49 , thats taking the mickey, although and several timesi asked for social tariff rates, over the months and years, the payment departments keep applying these sneeky little charges, , i am 59year old  on universal credit unemployed,  when i agreed to sign up with you 15years ago and kepted renewing my contract i said i want the cheapest rate that alligns with my budget, i will pay my regular bill this months then i am going to switch to vodafone. they offer better deals for people like me .i will pay my normal monthly bill rate this month,  and on the expiry of my contract on18/02/26, , i have had enough.

[Philile-TT]

@andyduudz Please advise once you are available for us to look into the account and check the available offers. 

[Philile-TT]

@andyduudz I had asked if you have the above-mentioned social platforms so that I can direct you to chat with the customer services team using that platform not that they are going to call you. 

[andyduudz]

see  no ones listening , , how many years have i request no phone calls, i have very limited hearing due to tinnitus and a old head injury. espyhilyitus, swelling on the brain, infection, when younger, my hearing is very poor. 

[Philile-TT]

@andyduudz I am sorry to hear that you have experienced this, I just need to confirm since you have advised that you have a hearing disability, do you have facebook or X? 

[andyduudz]

Re/ my account , So i have payed my bill. this month, Now my 24 month  contract is up on 18/01/26, , so watching this, reminder on my account page, it was offering me £24, to renew, with the yearly uprating  £30, april 2027, and so on,, so while i was filling in the online contract agreement to renew,. the pages and site portal, went to a not responding mode, , , when i finally got back on the portal, account this renew contract offer had gone up to £34,54 then  the april 2026 uprating, £38,00 and so on,  and while i am have a hearing disability, it did not give me a choice if i wanted the tv option which i never use because it same as my android tv channels. is this little tv hub box, crhomecast , thing, ,  which support for it because the android version was old and no support for it no longer. but still i get charged £5.

[Philile-TT]

@andyduudz if you miss a payment a late payment fee is applied hence, we always try and make customers understand the importance of having a direct debit. 

We do assist customers if they cannot be able to make payment on the required date, you need to speak to the collections team for payment extensions.

Collections are available on the number 03451720029 Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

[andyduudz]

also dont forget my contract of  loyal 15 years service runs out on the 18, 01 2026 were do you suggest i go from  here 

[andyduudz]

replying about the missed payment, i applied for a extention, but while i applied , for this , they was no suggesstion i would be charged a a late fee 

[andyduudz]

Hello everyone , u you for all your replies , and assistance,  ,BuT  i i have one point, to say,  ?  over thethe last 15years i have been a customer, ? can you tell me , ?how many times   i have dson withetailed, i am a  person , with very limited hearing issues due to tinnitus. and head injuries,and always have requested corresspondence through email.

[mandisa1-TT]

Thank you @fr8ys.

[fr8ys]

@andyduudz 

Don't forget you need to phone to give notice if you decide to leave. Its best to do so even if a new provider says they will do so on your behalf. You don't want to end up paying both companies if you do leave.

End of contract doesn't mean your service ends, it continues month to month unless you renew.

As @mandisa1-TT has mentioned it's best to speak to the better value team as you can also give notice of your intention to leave to them, if they can't come up with a deal you like.

[mandisa1-TT]

Looking into your account, I can confirm that a discount of £10.95 was applied to your broadband package for the duration of your contract, this was done to assist align with your budget. 

The current bill covers you from 28/12/2025 to the 27/01/2026, however your contract ends on 18/01/2026 meaning from the 19th of January 2026 to the 27th the discount will fall off and package reverted to standards price, hence the bill is a bit high, a charge of £12.50 has been added as you missed payment due date. I would advise please contact the Better value team on 03451720088 - Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed, to look at better deals with new discounts, please inform them of the universal credit so they can try and get you on the best package that would bring a bit of relief to your budget. Please consider setting up a direct debit, to avoid missing payment due date.

 

[mandisa1-TT]

Hi there @andyduudz We apologize for any inconvenience caused to you. I would love to assist you with your query and look into the bill for you.