Hi,I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I cou...
Hello. I think my package may have expired as it is costing £47 a month. I can get a much better deal elsewhere. Can I do better staying with TalkTalk as I have been with you a long time.
I have just paid my bill by debit card and you have taken the amount 3 times I can’t get help from anyone I want them refunded
I no longer live in the property, I moved out of the old property on the 01/08/24. I do not owe all of the outstanding balance. Please process this as my request for a SAR as I know I have contacted you previously to inform you about me moving out of...
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
What time can I phone you for a bill question
I only use TalkTalk for webmail. I pay an annual one-off £50 fee for this by direct debit, and I've been trying without success to change the direct debit over to a new bank.The website tells me I can do this online on the 'bills and payments' page, ...
Why do I still receive mail to pay bills on a broadband I don't use anymore and even confirmed by customer service of talk talk that my service/contract cancelled. I even got a refund. I am no more in talk for over 2 months now yet still get emails t...
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...
So i payed my bill last wk. 3 atemps talk talk have tried takeing money out when already payed . Now says i have a admin fee of £12 as not payed aparently . Not happy at all .
I have power of attorney for my mother's Faster Fibre account. I cancelled her account, giving notice on 25th July 2024 and was given an end date of 24th August 2024. The last bill I was able to view on My Account showed charges for 28th August to 27...
I've been migrated from Shell but cannot view any details of my service. I was a previous talktalk user and can only see my old connection on my account.
Why cant I view my bill in my account ?
I was with shell broadband, I believe you've taken over my account, I'd like to make a payment
Migrated shell energy customerFailed debit order in August (some talk talk problem)"Charged" 12.50 quid for talk talk problem.Received email saying charge would be reversed as debit order failure was talk talk's problemReceived email saying pay manua...
Hi all what's the latest in bill paying do I need to pay a one off or can I now expect recurring payments all the details are in my account but it still gives the option to set up a payment regards
Hi there, I was on live chat a while ago now (9th August 2024) - I was promised a refund and that this would then be processed to my bank. I have never recieved this refund, please can you advise why and when I can expect this? I have attached photos...
Hi I’m with fresh start and they are looking after my debts but I would like a figure what you would except. Please can you let me know ASAP so I can pay you directly. I’ve tried calling you but because I haven’t got a number you no I can’t call you ...
Hello,I was previously a Shell customer, transferred to Talk Talk. I paid my initial bill by bank transfer, but it does not yet show as credited to my Talk Talk account even though my bank has confirmed that the payment has been made. Talk Talk suppo...
Not sure if I'm being thick but when my account was switched to Talk Talk I was billed for the period from my last payment to Shell until my first bill from Talk Talk in advance which I understand. However, I thought Shell Energy billed in advance so...
After being threatened with extra charges because of TT's failure to collect my DD last month I have now received a text saying I have to pay before 13th by other means. I was told in TT chat last week that the money would collected today by DD. Afte...
On August 14, after another report of internet problems (speed and connection drops that have been going on since April 2023), an engineer arrived. In conversation with him, I learned that he first checked and repaired something in the switchboard an...
You failed to take at payment correctly, charge me for the pleasure, also added charges for transferring over to you from Shell. What a great start with TalkTalk.
Recently been automatically transferred to TalkTalk from Shell Energy in what I was told would be a "seamless transfer" and that I wouldn't have to do anything. A few weeks after the transfer, I get an accusatory email saying that as I haven't paid t...
Yet again TalkTalk have taken a DD payment long before the due date. This month (August) TalkTalk have taken two DD payments from my bank, one on the 2nd and another today the 30th. My DD payment date shown on my account details is 5th. Surely this T...