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Want to know how to access your bill online, upgrade your package or share with the community how you're saving money with TalkTalk then this is the place for you.
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Forum Posts

Amazon EchoDot And Contract Renewal

I have renewed the existing contract which comes with an Amazon EchoDot 4th G free. During the upgrade time, the sales advisor informed us that it will take 37 days to send the voucher code or so. I have already spoken to the other advisors after pas...

Letter about paper billing

Hello, Since upgrading to fibre I have not been getting emails about my bill is due, now I have received a letter saying we might be charged for paper bills as the emails are blocked. They are not, never have been. I've read a few posts on here about...

RE: Thinking of leaving as got a better off from another ISP

Thinking of leaving as got a better off from another ISP?what is the best way to leave ?? as a isp has a better offer than i currently have as it includes a mobile phone contract to for the same price i am pay now for just any time calls and 150fibre

hosay299 by Philosopher
  • 153 Views
  • 6 replies
  • 0 like

Price rise again.

Can somebody please explain why my bill has gone up again this month?

Barryj1 by Chatterbox
  • 185 Views
  • 6 replies
  • 0 like

Resolved! Future Fibre 900 upgrade but no billing

Hi,I was upgraded to Future Fibre 900 on 27th May, with my usual billing date being the 6th of the month. Nothing has been taken from my account so I am wondering if the billing date has been changed. I called support and was told to check the MyAcco...

Thedude by Team Player
  • 290 Views
  • 9 replies
  • 0 like

Cancelled direct debit and closed account

I have just received an email telling me to setup my direct debit again. I cancelled my direct debit as I have cancelled my future fibre order as it wasn't processed and was just sitting in a black hole. I have also asked for my account to be closed ...

Wrongly charged for engineer visit

So I had an issue when I lost broadband connection. After a lot of frustrating discussions with talktalk I had an openreach engineer visit. He diagnosed the problem as a faulty router and I got sent a replacement. Now I see I have been charged £65 fo...

Geeemc by First Timer
  • 124 Views
  • 1 replies
  • 0 like

Payment Extension and Direct Debit

I have made a big mistake, My bill was issued today but I do not have enough in my bank account to cover the direct debit (which will be taken on 30th March)I set up a payment extension for 24 hours (31st March) as this is when I get paid.Will TT sim...

dgsection by Conversation Starter
  • 136 Views
  • 1 replies
  • 0 like

Early exit fee due to CPI inflation

Just received email about the increase of monthly charge due to CPI inflation. But refer to the article in attached image, the Fibre 65 plan is not impacted, then why my monthly charge still increases?is there any early exit fee within 30 days since ...

A1F4C048-549F-46CA-946D-F8149675DC78.jpeg

Need correct details to make bank transfer

I am about to leave talktalk.I have a late payment to make by bank transfer,I was due to make a payment on Monday.The person I talked to gave me the bank details so I was ready to pay on Monday.Just before 5.30 ish i had a missed call with answer pho...

johngee by Participant
  • 160 Views
  • 4 replies
  • 0 like

voucher not received

This is my 4th POST I have been a customer for more than 3 months and have yet to receive my £100 amazon voucher. Someone help, this is not okay. It also seems like this is the only way to ask about this!!!

jpun44 by Popular Poster
  • 213 Views
  • 4 replies
  • 1 like

My contract is ending and I DON'T WANT TO RENEW IT

As simple as that, my contract is ending on 2nd March and I don't want to renew it, I have already booked installation with another provider. I've searched everywhere in my account area and I cannot find an option to NOT renew the contract.Moreover, ...

mi-kon by Team Player
  • 149 Views
  • 2 replies
  • 0 like

Cant contact anybody bill about to go past due date

Hi i setup a payment extension for the last bill from december which is due today 28th Jan. It was combined with my Jan bill for a combined of £76.40, i have paid it down to £24.00 and i won't be able to pay the rest until the 9th febuary. I have tri...

Dazzo313 by Chatterbox
  • 135 Views
  • 2 replies
  • 0 like

unable to pay by card

I've been unable to pay my Mobile bill for the past 3 quarters. Reason being that, although I'm properly logged in, as soon as I choose Make A Card Payment the screen greys out and freezes. I've tried it via Windows 8.1, W/10 Home & W/10 Pro. I keep ...

Can you please help me?

I had a contract with TalkTalk for £19 for broadband then they started charging me £22 and now I’ve just payed my recent bill for £28. If I were to go to court I would win this case because I know ur not supposed to change the bill like this, a contr...

Refund owed but not arrived

I paid my last payment on the 10th December 2021 and my broadband was ceased on the 15th December. I have received one email to say my account was in credit but I have not received any refund of the money owed. Why is this not automatic? Surely I do ...

broadstairs by Super Duper Contributor
  • 182 Views
  • 5 replies
  • 1 like

Wierd £300

I recently renewed my contract with TT. I received the usual agreed conditions by email and post. On both of them there was a reference to £300 that I had paid.Firstly I hadn't paid anything upfront additionally it was made clear to me at the time th...

des09 by Problem Solver
  • 191 Views
  • 3 replies
  • 1 like

Incorrect Engineer Fees?

I recently had a problem with my internet. I had to sit through 4 hours of live chat to get an engineer to come out. I was told on the phone by the case manager and it also states on the website, that I will only be charged if it's not a fault with t...

12 Month broadband pre-payed

Hi, My previous contract had expired and I accepted the pre-payed 12 month fibre35 broadband offer. I see the payment has been credited against the forthcoming January bill (under the old contract) instead of being set against payment for the new con...

Contract not updated in my account

Hi I changed my contract after a call from talktalk because my faster fibre contract was coming to an end Feb 22.I had future fibre 150 installed on the 3rd December 21.However this has not been updated on my account and have been billed on the old a...

hev1696 by Popular Poster
  • 506 Views
  • 5 replies
  • 0 like

Billing

Hi How can I download\request bill payments, from 'transaction history', which are older than 12 months? thanks Peter

Phelaja by First Timer
  • 112 Views
  • 3 replies
  • 0 like

No internet connection for over 2 weeks

I started a thread in broadband a couple of days ago to get this fixed and after a visit from OpenReach engineer, the fault was found to be in the switch box near my flat. So not down to damaged equipment or anything that would be my fault.After this...

Direct Debit rejection unfairly charged

My direct debit failed for the first time for some reason on the 02nd of November. However, I paid by my debit card the same day. I am still charged 12.5 extra. Why is this charge despite paying on the same day ? Its unfair.

a7ashh14 by First Timer
  • 144 Views
  • 2 replies
  • 2 like