Why has my payment went up?
I have a set rate for 2 years yet I have been charged £1.77 more this month with no obvious reason. Why?
Forum Posts
Executor bill payment
I need to pay the final bill for my dads account but I can't log on to his account to pay it as it has been shut down. When I try to phone the bot thinks I am trying to pay for my own talk talk account and eventually it hangs up on me. I was hoping f...
Talk talk put late payment on credit file after I left
Good afternoon, I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I r...
I left, but TalkTalk is pretending I didn’t
I placed an order with Plusnet on 25/01/24. I received an email from talktalk acknowledging my intent to leave, and while Openreach was installing the new fibre line, I received an interim bill from talktalk that I had to pay manually. Then out of th...
Repeat rejecting debit card payment
I received an email saying recurring payment rejected due to debit card expired in Feb. I immediately paid online using new debit card and everything went through without issue except the surcharge £12.5. With help from support, this has been waived....
Changed direct debit and got email payment didn't go through
Changed direct debit and got email payment didn't go through. Also I will be charged extra £12.50 admin fee for my next bill. How is that my fault? I paid with new card as soon as I got the email. Any way to waive the admin fee?
Bin blocking
I have a credit card set up to make payments for my service but in the last six months this has stopped working. The bank tells me that the problem is with Talk Talk but Talk Talk tell me it is due to the bank Bin Blocking. Has anybody had a similar ...
payment extension
just looks weitd but recently paid both extension and bill that was due but just seen this Your payment extension£0.00You created a payment extension on 28 February 2024 which is due on 25 March 2024
Received letter from Moorcroft Debt Recovery Ltd
On February 19th 2024 received letter from Talk Talk saying I had overdue balance of £15. Due to being away I did not manage to query this with TalkTalk until 27th March 2024. When I clarified via an online chat with 'Kim' that there was no outstandi...
TLOS (TEMPORARY LOSS OF SERVICE) COMPENSATION
Hi I had a loss of service (no broadband and no phone) from January 17th to January 22nd. I was told at the time I would be reimbursed for the service lost and that this would be automatic but I received nothing. When I asked again I was told I was n...
Direct Debit Payment - taken early by Talk Talk!!
Good Morning I have just had a notification from my bank advising I am overdrawn as Talk Talk have attempted to take my Direct Debit today despite the payment date on my Account being the 30th of each month. I have tried to find an email to contact s...
Can't even sign up lol
I'm actually so infuriated at the fact talktalk had wasted my time that I'm willing to waste even more time writing this. I've now been offered various terms for a fibre 150 contract, coming from Sky who I can currently with. uSwitch said 26/month fo...
Bill
why am I paying more for my broadband I am now paying more every month
TalkTalk Threats
Hey, @Arne-TalkTalk TalkTalk Customer Service have today 6 March sent me a REMINDER email to pay an outstanding balance on my account and using threatening language. Full Fibre account number is in my Community Profile in the Phone or Account No box ...
Billing date keeps changing
Does anyone else have Talktalk DD remove payment before agreed date of DD? It's driving me crazy and causing me to have bounced DDs cos I have the payment set up for my salary payment date and they take it out a couple of days earlier and my account ...
Trying to remove Supersafe add-on from my account
I have tried twice to remove the Supersafe add-on from my account, as I don't use it and want to save the £5 per month it is costing me. I get an email confirmation each time saying it is being removed, but it's still there and I still have to keep p...
Continuing issues with recurring card payment.
Hello. For months now my recurring card payment hasn't automatically been taken and I've received 'missed payment' emails. - Card is active. - Checked with bank, no blocks or attempted payments from TT. - Re added the card to my profile and it says e...
Direct debit rejection charge
The account closed on the 27th Dec & we left the direct payment open as long as we could as we relocated to Australia & needed to close our UK bank account.The final bill was recieved via email & paid as soon as we recieved the email requesting payme...
Bill paymets
If I've paid my bill early, will they still try take the money out on the day they said they would
Won't accept my sort code
I have changed banks recently, I have been trying to update my direct debit information with talktalk since changing however due to faulty sort code validation on talk talks side, it wont accept my sort code: 04-00-03 because the 00 in the middle, it...
I'm abroad and I need help
Hi good afternoon. My name is Abraham and I need some help with two different things: A few days ago i just canceled my direct debit and now I can't amend anything because I'm not in Uk so I've been trying to call talk talk but neither of my calls wo...
Switched to different provider but still being charged
Good afternoon. I switched to Plusnet from TalkTalk and began a contract with them on September 18th, 2023. I am still getting emails today stating that I owe TalkTalk money - at time of writing it's £83.08. Having queried this via webchat I received...
Unexpected Charge Of £80?
I recently had the full fibre upgrade as like everyone else I'd had an email offering it for free. However there is now an extra charge of £80 on my bill! £30 for the installation and £50 for a returned box? Firstly the email stated this was free so ...
Missing payment which i have paid
I made a payment for £110 on 1st Dec 2023 and i have opened two disputes as talk talk cannot find my payment even though ive provided them with screen shots from my bank showing this payment.Ive received this months bill & this is still showing as ou...
Returning Equipment
I've received a few emails asking me to return my equipment in the return bag. However, I have never received the return bag. Frustratingly these emails are not monitored so you can't just reply to them. I have requested one using the chat feature of...