Get tailored support with your TalkTalk account and bills.
Hi, On the 24th Jan i paid my broadband bill however on 2 occasions it timed out and threw me back to the payment page citing "technical difficulties and to try again" I did so again and on the 3rd occasion completed and got the confirmation email. I...
Why do payment dates change so much?My latest payment is only 24 days since my last one.Not very helpful if it comes out before receiving wages.
Hello,today I got message:Because your payment didn't go through on time, we've had to add a £12.50 admin fee to your next bill. To stop this happening in future always make sure your payment reaches us by the due date shown on your bill.I would like...
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
Hi , I would like to speak to someone regarding my bill charges please. Kind regards ianpatino
Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.
I need to pay a bill but have cancelled my direct debit
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...
I paid my bill via make a secure card payment which is showing in payment history but on my dashboard it is saying we are still processing your direct debit payment which I have not even set up.
who are tfp telecoms 2 and why are they taking money out of my account
This is so stupid. Please make the payment site available from abroad. Or just figure out how to send me a payment link by email like a normal modern company. I've managed to get around the geo restriction once, so it does not even work, but I don't ...
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
My mum had a stroke & no longer needs her TalkTalk account. I rang you &, following your instructions, cancelled her account. Now you say she owes you £35.
I received an email on 9th July informing me about the issues with recurring card payments and that you'd be "unable to take recurring card payments for the next two months". This was the only communication I received about this issue and it stated a...
The bill is supposed to increase every April from what I can see. So why has my bill increased by £12~ from April until now after the original increase. £5.11 in July and £6.74 in August?
Hi,I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I cou...
Hello. I think my package may have expired as it is costing £47 a month. I can get a much better deal elsewhere. Can I do better staying with TalkTalk as I have been with you a long time.
I have just paid my bill by debit card and you have taken the amount 3 times I can’t get help from anyone I want them refunded
I no longer live in the property, I moved out of the old property on the 01/08/24. I do not owe all of the outstanding balance. Please process this as my request for a SAR as I know I have contacted you previously to inform you about me moving out of...
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
What time can I phone you for a bill question
I only use TalkTalk for webmail. I pay an annual one-off £50 fee for this by direct debit, and I've been trying without success to change the direct debit over to a new bank.The website tells me I can do this online on the 'bills and payments' page, ...
Why do I still receive mail to pay bills on a broadband I don't use anymore and even confirmed by customer service of talk talk that my service/contract cancelled. I even got a refund. I am no more in talk for over 2 months now yet still get emails t...
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...