Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on. receiving a bill that says £0.00. another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS accoun...
I cancelled my TALKTALK broadband as I found a cheaper deal. I then found out I needed a TALKTALK PLUS account to keep my e-mail accounts. This is £50 per year which I have no problem with. Problem is trying to set up the direct debit. Either using t...
How do I remove the add ons of my package
Hi, I was wondering if someone could take a look at my recent bills/payments? My bills were always paid by recurring card payment and then manually when TT ended that method. *I am in the process of changing my surname (marriage) with TalkTalk (forms...
Hello! I've been disconnected due to a missed payment. My account is now in credit as I have paid, yet I still have no connection. How long does reconnection take?
I have an active direct debit for talk talk showing on my online banking, last payment taken 31/12/24 however talktalk are saying I have no direct debit in place and that I have an overdue payment since 30/01. I have since made a payment by card to c...
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
Hi, On the 24th Jan i paid my broadband bill however on 2 occasions it timed out and threw me back to the payment page citing "technical difficulties and to try again" I did so again and on the 3rd occasion completed and got the confirmation email. I...
Why do payment dates change so much?My latest payment is only 24 days since my last one.Not very helpful if it comes out before receiving wages.
Hello,today I got message:Because your payment didn't go through on time, we've had to add a £12.50 admin fee to your next bill. To stop this happening in future always make sure your payment reaches us by the due date shown on your bill.I would like...
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
Hi , I would like to speak to someone regarding my bill charges please. Kind regards ianpatino
Hello, I have never wanted to cancel my subscription, all of a sudden you are sending me an email that I have to pay an amount because I cancelled my subscription. I previous also sent an email, that I am not canceling my subscription.
I need to pay a bill but have cancelled my direct debit
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...
I paid my bill via make a secure card payment which is showing in payment history but on my dashboard it is saying we are still processing your direct debit payment which I have not even set up.
who are tfp telecoms 2 and why are they taking money out of my account
This is so stupid. Please make the payment site available from abroad. Or just figure out how to send me a payment link by email like a normal modern company. I've managed to get around the geo restriction once, so it does not even work, but I don't ...
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
My mum had a stroke & no longer needs her TalkTalk account. I rang you &, following your instructions, cancelled her account. Now you say she owes you £35.
I received an email on 9th July informing me about the issues with recurring card payments and that you'd be "unable to take recurring card payments for the next two months". This was the only communication I received about this issue and it stated a...
The bill is supposed to increase every April from what I can see. So why has my bill increased by £12~ from April until now after the original increase. £5.11 in July and £6.74 in August?
Hi,I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I cou...
Hello. I think my package may have expired as it is costing £47 a month. I can get a much better deal elsewhere. Can I do better staying with TalkTalk as I have been with you a long time.