Get tailored support with your TalkTalk account and bills.
HI we're sorry but we've not been able to take the Direct Debit for your latest bill. We’re investigating this as a matter of urgency and will update you as soon as we can. Please ignore any message from us regarding a fee, you will not be charged an...
Yet again TalkTalk have taken a DD payment long before the due date. This month (August) TalkTalk have taken two DD payments from my bank, one on the 2nd and another today the 30th. My DD payment date shown on my account details is 5th. Surely this T...
Those affected by the failure of Talktalk to bill you via Direct Debit will be offered £20 "goodwill" if you complain enough.
With sufficient funds in my account why after transferring from Shell has my direct debit failed costing me £12 admin fee, after being assured by Talk talk not to do anything and everything will be taken care of.Don't ask me to create a talktalk acco...
Could anyone kindly point me in the direction of how to get support? I've been forced into talk talk as an ex shell customer and month 1 they are already making a hash of it and I can't even get any support. I don't really want to go straight to ofco...
On the 12th of July you wrote to say you are taking over my account from Shell/Octopus & that you would handle everything including transferring my direct debit, I do not need to do anything.The failed DD mentioned in today's email is not my fault or...
Apparently we all need individual threads instead of replying to anyone else's, so... I too was a former customer of Shell (who were utterly useless) and have been emailed that I owe Talktalk £12.50 for the honour of them not transferring my DD acros...
Just received an email from Talk Talk saying my Direct Debit payment has failed following Migration from Shell Energy and after being advised I needed to do nothing regarding migration. Now been advised I need to make an immediate one off payment, ev...
I have an issue regarding my account, which was recently transitioned from Shell Energy to TalkTalk. I have been informed that an automatic payment attempt with my card was unsuccessful, and as a result, I am being charged a £12.50 fee (next bill). H...
In July I was migrated from Shell broadband and was informed that I didn't need to do anything and that all details would transfer automatically. Today I got an email stating that my bill hasn't been paid and a £12.50 charge will be added to my accou...
My account was migrated from Shell recently and in an email I received in July it said I wouldn't have to change my payment method, my Direct debit would be transferred over.Initially, I was unable to access my account but that was because I have bee...
I've been transferred from Shell energy broadband and for reasons outside my control Talktalk have adjusted my payment date and amount but failed to take any money from me this month. I've now received an email saying I have to pay the money due - fa...
I recently migrated from Shell broadband and was informed that I didn't need to do anything and it would all transfer automatically. Today I got an email stating that my bill hasn't been paid and a £12.50 charge will be added to my account. TalkTalk ...
I have had an email from you stating that my payment did not go through. Why? I was a Shell Energy customer & was told my details would be automatically transferred to you. There is plenty of money in my bank account, I have not cancelled the direct ...
Shortly after 10th August I began receiving emails from talktalk suggesting that my Recurring Card Payment had failed.No changes have occurred with my card provider (Visa).I note on the community forum that other users have had this issue since appro...
I migrated from Shell (phone & internet).Payment of my first bill is due 27/06. I will not have any funds until 01/09. Is there a grace period between the due date and my service being suspended? Thanks
Hi, I have now got the Fibre 150 connected yesterday, but my package still shows Fibre65 on my online account . Do you know when the new package and new monthly payments start ?MikeS86
I did contact you by phone to cancel my account as soon as I was transferred from Shell. I have had a new provider since 30 July and I am aware I shall have to pay what is owed. Would you please send final invoice by post to XXXXXX REMOVED FOR SECURI...
Hi, I've made a one off payment towards my bill but your page said there were difficulties and to try again which I have done but you have now charged me twice even though I've had no verification of payment going through.Money is tight as it is for ...
Hi,we have just transferred over from Shell and successfully set up our account and made a card payment. I wish to set up a direct debit however, after navigating to the relevant page and inputting account details and sort code etc, I am unable to “u...
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
Dear TalkTalkBroadbandI was automatically transferred over from Shell Broadband recently.I received all the emails to say the transfer was successful.I then received a text message saying “Due to a processing error we were unable to collect your Dire...
I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??
Hi dont have Internet but my payment is done. Please check my status
I paid up in July and have done so for many years. I have NOT cancelled my recurring payment, but haven't a clue which card it was.It's not possible to send an e-mail to billing, unfortunately.All suggestions gratefully received. Thanks in advance.P....
Received E-mail from TalkTalk saying I'd cancelled my RECURRING PAYMENT arrangement.;NOT ME! - have not been into my account for many months. Now worried my account had been hacked I spent over an hour trying to find information about thisRecurring P...