Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...
I can only watch BBC 1 & 2 via the iplayer when watching these channels ; on BBC 1 and 2 and they freeze and pixelateI have recently reset my TV box because my remote stopped working properly but this was happening before I have Talk Talk TV 4K Box T...
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
Hello, i am still waiting for the auto compensation due to late start of service, my service was supposet to start on 13 October 2023 and went live on 22 March 2024, all the way through when i was checking on the progress the customer service represe...
Hi, my activation date was 27th of march on theory but it took ages to solve the connection problem and this morning an engineer fixed the issue. So, I got my internet more than 3 weeks after the promised date. I am asking for a compensation and an a...
Hi my account currently shows a current order pending due to go live 6/1/24 (coincidentally the date my contract ends) When I drill into "order" no details are shown. I have recently asked for a quotation which I suspect the system is seeing as a don...
My activation date was delayed back in October and broadband finally went live on 21/10/2023. However my account has been “stuck” on missed engineer appointment since then and no bills have been issued. I have tried to resolve this via live chat and ...
you have given me a date for upgrade at obscured for customer security I would like to confirm date is ok,I do not have a smart phone so I was unable reply with your ap
Hi, I just came to talktalk from Sky. My broadband go live date was last Friday, 19th, and I do have broadband, however my online account appears to be stuck, half activated (according to online chat agents yesterday) I have not received my Netflix a...
Hi,Here I am again trying to resolve an issue that has remained for about the last 10 months. We have talked to about 50 different advisors from all the departments listed in the 'labels'. All the solutions suggested and implemented by TalkTalk have ...