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I have been billed £75 on my most recent bill for an engineer charge. An engineer did come to my property due to my internet not working. He established the problem was the router. I was sent a replacement router which I connected and my internet was...
Hi. I need some advice/help. I’ve raised a query over live chat about a £75 engineer charge that’s about to leave my bank account but have heard nothing back. A week or so ago our broadband went down and I contacted live chat who did a load of checks...
On 16/01/25, my talktalk broadband router suddenly stopped working. Upon reporting it, the customer service team ran diagnostics and told me I’d need a replacement router which I then received on 20/01 after being without internet for almost 4 days. ...
Hi My contract ended on 5th Jan. I have since switched to a different supplier. This new supplier sent in a cancelation request to talk talk. I received some automated emails from talk talk on the day i purchased the new suppliers service; along the ...
Have had talktalk for years and never had a problem with my account last month try to the login system would not let me reset my password still had no luck in the end, I had to phone the rep to delete my account and we tried to sign up again and we c...
Hey there, Over the last few weeks I’ve received repeated emails and texts around upgrading to full fibre. I live in a leasehold flat in a block of 39, and when I reached out to the management company to ask about getting permission to upgrade, I was...
So far I have about 30 phone calls TO Talk Talk, I have 6 phone calls FROM a so called Complaints Manager which total 10 hours plus of time on the phone, 3 Talk Talk accounts and I have ZERO Internet. (I have the call log as proof). I'm seriously thi...
I signed up in July for this free offer and duly received the new router etc very soon and was given a date for an engineer to call to sort out the fibre connection to the house. They didn't turn up and upon contacting Talktalk today I have been told...
Why am I still being billed when I switched to youfibre months ago and you cut my services 2 days before the switch? I am out of contract with talk talk and I cancelled at the end of July ‘24
My internet went down on 20.08.24, i went onto the chat and did all the testing and after nearly 2 hours an appointment was booked for me. This appointment was 6 days later 26.08.24 on the bank holiday. I received a text at 10.02am on the 26.08.24 te...
hello i had engineer come out yesterday to set up my braodband but my account says it was a missed appointment but he came and installed it and its all working fine so i cant add or cancel and packages as still says order in progress because of misse...
Have been with TalkTalk for 8 months now - had to move house so was advised they needed to cancel my contract and begin a new one at the new address. Booked in the install 3 weeks before the move because I WFH and need internet daily. Cut off my old ...
I am not sure why customers are liable to pay for a missed appointment if the engineer did not arrive. I was without internet for a month after a home move , and the talktalk support team could not help out and booked me an engineer visit . I was hom...
I spent 2 hours on the phone to talk talk on 10th June re problems with my fibre connection. I was given a brand new router in the post. I was also offered an engineer. I said no to the engineer as the TT rep mentioned £75. I asked her to repeat it a...
I previously had a issue with my WiFi dropping out and connecting and went a week without WiFi customer service on the phone was no help so I came on this forum and I got sent a new router from the forum and this fixed the issue but due to the carry ...
Every month I get a reminder about the bill.How do I get the system to store my card for future use? All help welcomed Mike
I ordered full fibre only package last month. Told them I needed a ONT box installed but nobody would listen to me. On the 20th oct they said I had gone live it had been done remotely even though I had no enginer visit to install my box. I spoke to t...
I am with TalkTalk getting FTTP through CityFibre, my contract ended on the 7th July. I am wanting to switch ISP. This new ISP says they cannot even see an active CityFibre line at my address to allow me to order with them. This is because my line is...
Hi TTalkI switched to BT because I was fed up with being charged £12.50 late payment fee when I had already pushed the date back TTalk cut my internet service and forced me to pay the £12.50. TTalk rang me an offered me a 12 month contract 9 months (...
Hello all I’m writing to you as I have no where else to go, I have been without internet for a month now with no sight of a light at the end of the tunnel. It all started when my provider at the time TalkTalk cancelled my Internet because someone con...
Can someone please advise.I made renewal call for future fibre on 22.3.23 and was offered 24 month contract Talk talk TV, unlimited uk calls and super safe boost. But when I received the contract email later the talk talk Tv and supersafe boost was s...
As per my previous posts on this saga. I reported on 11th january that I lost service on the 10th of janaury. Service was restored on 24th january. I am due 15 days of compensation and have waited the full length of time (and more) to receive it. I a...