Get tailored support with your TalkTalk account and bills.
2021 I switched to full fibre as was told it was a better package and service.Talktalk sent their contractor (openreach) out and removed the copper wire and then had issues with the fibre.The contractors stated they would return but never did.I conta...
Today 17/04/2024 at 10.45 am your complaints dept Lisa contacted me regarding the above. Making an offer of revised compensation for the 28 down time from £ 15 to 4 monthly payments offer. Lisa said about £93 should be 128 ? However I did not underst...
When I open my online account I see TalkTalk have placed restrictions on my service due to unpaid bill. My account is always in credit. I have phoned them and been told there is no restriction on account and they refuse to remove it. Feel like I'm go...
I was promised a prepaid Mastercard when I didn’t leave talktalk - this hasn’t arrived. Is there an email to chase for this?
OK here is my thing.I was told at the start of the month that I needed to move into full time care on 15th April due to my illness, Mobility and Mental health issues.So It was all planned for me to be disconnected on the 9th, Low and behold an agent ...
Trying to make sense of the interaction I've just had trying to move my TalkTalk service to my new address, and wondering if anyone else has experienced the same thing.I went to notify them that I was moving home in a few weeks so they could arrange ...
Hi I vacated the property on the 15/03/2024. I haven't used your services since then so why do I need to pay?
How can I get my 25 pounds gift card after fiber upgrade?
Hi, I recently signed up to a talktalk 65 full fibre and TV package (£29 per month), in the days that followed my new talktalk router was delivered and an engineer visited and setup my internet, no problems. However I had not received my talktalk TV ...
Hi,I signed up to talktalk via topcashback and was offered £150 cashback for this. Unfortunately the reference I have (S0 number) has been rejected and they have asked for an N7 or N8 type number. Any idea where I might be able to find this number?
Since February 7th we have been asking to cancel our contract as we have switch to Virgin Media. I have spend a total of 25_HOURS on dealing with assistants by typing messages and actually talking to real people. TalkTalk keep saying that they cannot...
In the light of yet another price increase for a very average service, I would like to know how to calculate the early termination charges as I am going to look for an alternative provider. With respect, I seek a provider who at least 'tries' to just...
What the swear wording hell is going on ? My account was cancelled 8th of Feb termination date 8th March after notice . How come I have a full charge bill for this month and what looks like continuing service . What's going on ?
My father just passed away. I'm trying to pay a telephone bill on his behalf but because I don't have the username and password on his account I cant log in to do this.I also tried phoning but the system didnt recognise my postcode or my/his phone nu...
I've been struggling to pay my bills for 8 months, humiliated I called talk talk only to be offerd £1 off. I've asked multiple times via chat and phone call I need a social tarriff and can not afford £27 a month. Talk talk don't care and threatened m...
What’s happening with regards to my current complaint???? I am out of pocket and someone was supposed to contact me when the line was finally fixed which it was on Thursday last week
Hello, can anyone help me, what should I do, I have not received service for over a month, I was told that I qualify for compensation, which will magically be granted 30 days after the problem is resolved, unfortunately this deadline has already expi...
My contract with TalkTalk ends in June and I'm expecting to move home at some point this year. Obviously if I move before my contract runs out I'll have to pay the early exit fees if the service isn't available at my new address . But my question is ...
I have recently moved house and transferred my internet connection via Talk Talk as well. The call to Talk Talk was made ton 13/02 and line from previous address was disconnected on 16/02. On my new address; the line was not Live until 28/02. With th...
I cancelled my contract on Friday the 1st of March 2024 as I was writhing the cooling off period. This was completed by someone on the cancellation team known as Kuba. He confirmed that I will no longer be a talk talk customer and will not be charged...
So I am led to believe by Talk Talk that this issue is affecting multiple people and their accounts.The problem simply is that I took out a new contract with Talk Talk after starting to leave but was offered a deal. All good so far.Unfortunately I th...
Anyone else have issue with the wording of option 3 in the renewal email? If indeed anyone has had their email around 15 Feb 24?
I still have received no email or any info relating to my £100 voucher i was promised for signing up with talk talk. I do not know who to contact.
I'm sorry, but my order has literally been cancelled twice. I'm not happy as I've moved home and TalkTalk have failed to even honour their order, let alone set me up with broadband. I seem to get an email 3 days before when the router should arrive s...
I need my order number starting with N or S in order to get my cash back and gift card I am owed. When I signed up all I received was an account number and no order number. Please help