hi guys. just been on to retentians and renewed my contract . full fibre 150 with voip £28pm for 18 mths with first 3 months free. however to get the 3rd month free i have to call back in april for me to receive the discount. i was also promised ther...
Where’s my compensation after last month’s fiasco to get my fibre cable replaced after the storm damage? Again, nothing is simple and finding any previous posts or information is just like going down a rabbit hole!
Just like so many others and recent posts I have switched from TT to Vodafone using one touch switching. This went through successfully and I recieved all emails and communications from Vodafone and Openreach indicate my new Vodafone service is up an...
Regarding Account number XXXXXXX I have given notice of termination on the 4th December 2024 yet despite earlier communications including a letter to PO Box 675, Salford I still continue to receive billing for the service. Can someone with the author...
I joined talk talk via the website as I saw an offer where I would receive an Amazon voucher 120 days after joining. I joined on the 29/08/2024 so should have received it on the 27/12. I have had no email or anything and have chased it up three time...
I closed my account last month, just after paying a bill for this month. I am owed a credit of £20+. but my account has been closed online, and neither my email address nor physical address are registered on the system, so I can't contact anyone abou...
our final bill is incorrect.we went live with vodaphone on the 14/10/24our final bill is dated 13/12/24could you correct this and we will happily pay the outstanding amount,sue smith
How do I get to message TalkTalk regarding my final bill. I have been charged up to 14 Jan 2025 when I switched to another supplier on 26 Dec 2024. I gave plenty of notice and would like an explanation and a refund.
I've recently left TalkTalk for a different provider and have received 1 returns bag and 1 label to return the equipment and these came with the following letter: Letter Received I have a Wifi hub (Sagemcom) router, Huawei router and set-top TalkTalk...
My Talk Talk Brodband and Phone contract ends on the 2nd February 2025.What are the steps to take to make sure I can cease all services up to this date?I do not want to incur any penalties just a smooth cessation. Please advise? Thank you
Renewed my service in July, with an activation date in August and the promise of a voucher from Giftcloud.I've waited more than the required amount of days and not received anything.Reached out to giftcloud and their support is not helpful and questi...
I have been told my landline will go up by £12 a month from February, so I want to cancel that and keep my broadband. I tried ringing TalkTalk, no luck, I tried the BOT and got transferred to an agent. Even worse. I was advised to contact the 'cancel...
I was contacted on 21/11/2024 about my renewal as I was looking to move elsewhere for a better offer. I decided to stay with talk talk when I was offered a cheaper deal and an £80 gift voucher. Iwas told I should receive this within 40 days but I hav...
I am trying every means on your incomprehensible system to stop a system I have never used for which I am being charged
I would like to cancel my phone add on with immediate effect. The web page says an add on can be cancelled at any time. How does one do this?
I want to pay my bill
Hey there, Over the last few weeks I’ve received repeated emails and texts around upgrading to full fibre. I live in a leasehold flat in a block of 39, and when I reached out to the management company to ask about getting permission to upgrade, I was...
My contract was about to expire but instead of doing this on the phone and "negotiating" as usual I decided to do it online instead as I was in the office. So I did this (TV now going up from £2.50 to £5.00) but when presented with a "something seems...
I was leaving and talk talk offered me a £100 gift voucher but it’s been a,most 3 months and I still havnt received a voucher email
Hi there. I've tried to contact multiple times since May regarding amazon echo dot promotions. I've been eluded,lied to and given wrong informations on every encounter. Is there anyone at TT even interested in helping customers or they have scripts o...
Why is my bill £38.75 this month when I've had it set at £32.50 haven't got any calls that have been charged ?
So after lots of unnecessary messing about with Talk Talk i have moved to plusnet.the switch over happened on Tuesday this week.but Talk Talk are still contacting me and refusing to accept i have moved.Saying they have not been informed any of any mo...
My contract is due to expire early Jan 2025. I have tried "Chat" twice and told there is a problem with my account and until it is sorted my contract cannot be accessed, all my account renewal shows is Fibre 65 with a free security camera and added s...
i upgraded to Full fibre at the start of november and as reqested returned my old router in the bag supplied via a post office parcel box, now weeks later they send me another bag asking the return of the old equipment and a possible £50 fine if i do...
Morning, over a month ago I re signed up for fibre 150 and was promised a £100 voucher as an incentive. I've not received my voucher and have checked my spam etc.. Can anyone help. Thanks