Renewed contract, no confirmation
I renewed my contract yesterday via the website. There are no confirmation, how do I check it's done or do I need to apply again? Thanks
Forum Posts
FIXEED PRIICE CONTRACT INCREASED IN PRICE
my fixed price contract expires in 2026.why have you increased my monthly payment ?
AVOID TALKTALK: TalkTalk cancelling my transfer to a different broadband provider
Hi, I have encountered multiple issues with TalkTalk over the past month. It seems to continue like this. First, I moved to TalkTalk late last year, this year in March, I believe in the beginning, the router stopped working, so I chatted with the hel...
Returning router and final bill
How do I request a return postage and bag for talktalk routers? I've now moved to SKY broadband. I also need to have the final bill but I can't see it in the online portal. Thanks
Community forum log in problem
To log into the community forum I normally use a shortcut that takes me to the page (see picture below) where you enter your email address and click "Continue" to send the code to your email but now when you click continue the screen refreshes and yo...
Problems with closing the account
Hi. I can see I'm not the first one with problems like that. At this point I have no idea what to do anymore after numerous calls and messages. Nobody seems to have any competence to resolve my issue. I switched to another provider on the 7th of Marc...
Gift card
Renewed my broadband service in December ‘24 and was offered a reduced cost, 3 months free and a £80 gift voucher. To date nothing received in relation to the voucher can you please advise, Regards
Unrecognised phone charges
Hi,I'm very concerned regarding several phone charges on my account.We never use the home landline, we don't even have a handset in the house.I've contacted talktalk several times but no reassurance that my issue is being investigated or the outcome/...
Subcription payment
Hi, I want to inform you that I have made my subscription payment that on the 10th March from another account, Halifax, ending in 4534.Please kindly chase this up, so I can stop receiving messages from Talktalk. Thanks,Femi Oyebode
Billed several months after leaving
Hi everyone If anyone could give me info I left talk talk last Nov. I told them I was moving home and no longer required my Internet. The following day I recieved a call from moving in team to see if I required full fibre in my new property to which ...
Claim my talktalk broadband refund
Hi I recently left talktalk because my husband took over our broadband still with talktalk I have a refund due but when I try to claim it, it just keeps spinning around not letting me claim, can someone please help me Lyn75
Issues with Cancellation and Billing
I have two issues with Talk Talk and I've tried contacting them by phone and through the customer service line. Issue number 1I prefer to pay my bill by credit card. I regularly log into my account and make a one time payment before the due date. I c...
Moving House
I am moving apartment. I tried to do the moving home online application but I get the error message:"Unfortunately we cannot process your home move online, please contact our home move team on 0800 542 8081 to transfer your current TalkTalk services ...
Gift voucher
When I joined talk talk I was promised a gift voucher for £100 from Giftcloud. They said it will take UP TO 120 days. It’s been 118 but when I try to chase it I go round in circles.Giftcloud said I have to go back to Talk Talk.But Talk Talk chat didn...
£100 Amazon voucher
I signed a new contract around 17th November and was told I'd get a £100 Amazon voucher within 90 days. I've heard nothing ( and have checked my spam folder). Can you help?
How to activate my loyalty discount
HiI keep forgetting how to post so apologies if this is wrong or if my question is already live but I can't seem to find it now. I was told to activate my loyalty discount every 3 months and it's due to be done now. I forgot to ask who to contact to ...
Giftcloud voucher not received
I signed up to TalkTalk back in September 2024 and received a Giftcloud email confirming I’ll be receiving a Giftcloud voucher email after 120 days - this has passed and I haven’t received a voucher or any update. Any suggestions? thanks
Voucher
Hello, I recommended a friend to join up with talk talk they did and now have talk. Talk broadband and when we signed up it stated that I and my friend would get a £50 voucher once they paid their first bill and after 60 days I've contacted gifcloud ...
please help me escalate/resolve a complaint
Hi - there have been a number of issues that I have raised in a complaint that need to be resolved. However I seem to be getting nowhere. The typical answer on email is "I have forwarded your correspondence to the Manager who is looking after your co...
direct debit being removed every couple weeks
every couple of weeks i get an email entitled Do you want to restore your Direct Debit?We've noticed you've recently cancelled your Direct Debit with us. (i did no such thing)Setting your Direct Debit payment back up again is really easy to do. Just ...
Copper landline switch over to VOIP
Hi, I have received two letters now asking me to contact you by telephone, 0345 172 0034. I have tried to call but get a recorded message saying your operatives are busy and referring me to use your online chat service. When I login to my talktalk ac...
Bill query
Hello. I've just received my latest bill for last month and it's double what I expected. The reason seems to be that I'm paying for Fibre 150, and then also paying for Fibre 150 data which is something I don't think I've ever requested. Could someone...
Voucher
Hi, Can someone please help provide me with my order number ? It should start with an "N" but isn't on any documentation or emails I've received. So, I can check with gift cloud that a £85 voucher will be sent in due course my service went live on th...
Order in Progress
I put in an order on the 25 Nov 24 to upgrade to Fibre 150, I changed my mind and cancelled the order on the same day (25 Nov 24) My account is still showing an order is in progress . I have brought this matter to talktalk via chat line several time ...
Final attempt to close my account.
I have been trying and have been confirmed multiple time that my account will be closed since last Nov however I am still getting email regarding my bills and today I got email regarding my DD setup, when I logged in to account and what a surprise my...