I'm absolutely baffled by this . I received an email from TalkTalk this morning saying they had received my cancellation request yesterday and that they would send an envelope out for the return if equipment etc . So I telephoned them and explained I...
So, I'm getting really frustrated with customer service. I joined up under a flash sale and qualified for a welcome voucher. This was back in July. Fast forward to now and I'm being told by a customer service manager to check my spam folder (just lik...
No delivery charge for the eero 6 router was mentioned when I spent 50 minutes on a call with TalkTalk to sign up for another 18 month contract for broadband and phone.But I have just received a "Welcome to Full Fibre" email saying there will be a on...
On the front of my TalkTalk login page it says I need to make a card payment for an overdue bill yet when I check how much I need to pay it shows my account is in credit. Anyone know what’s going on please?
My bill has just risen a terrific amount without notice and I cannot get in touch with anyone at talk talk, anyone experienced the same issues?
I am writing regarding an issue with my broadband service contract following my recent home move in October 2024. I was previously a customer of Shell Energy, where I signed an 18-month broadband contract. Since Shell was later acquired by Talk Talk,...
I am looking to transfer to a broadband service.This is stymied by the correct postal address (i.e. postcode) being listed in the BT Openreach database but the telephone number being associated with a different Postcode which is also listed as the ad...
Can you please tell how I can get my order number beginning with N ? None of the emails I've received have it in them.
Hi. I was transfered from Shell to Talk Talk. When I try to log in to my talk talk account it log in to my old account. I am trying to report that there is something with my internet. Constantly loosing connection. I was even noot been able open Talk...
Ordered Full Fibre in April 2024, TalkTalk missed my go live date of 1st May 2024, said works to be carried out to get the Full Fibre from across the road, from the big pole. Anyways, fast forward to November 2024 (7 months later) I've kept in touch ...
Multiple times this year been told getting a free upgrade to 150 ff. Each time we have told talktalk via phone we dont want the upgrade.Last week 1st nov was one of those times, on the phone in the same call i decided to renew our current service(fib...
I took out a Fibre 65, and I was expecting an Amazon voucher to be received today. However, when I checked, it said my order hadn't been registered. Daniel XXXX Account number XXXXXX 18 Your order reference number: XXXXXX47 Please can you advise
After 17 years TalkTalk have sent postal items to the wrong street address. I can find nothing on their website or in my account to show how it can be corrected or even to call to do so. I am NOT moving house - they simply have the wrong street!
I gave 30 days notice on 22nd August'24, informing I was terminating services as my contract ended on 22nd Sept,24.However, TalkTalk state my new supplier havent contacted Talk Talk, so effectively I am still being charged for phone line and rental. ...
Hi, I joined shell broadband via a comparison website in June, with the promise of a £100 amazon voucher.I had no idea of the talktalk buy out until it actually happened.The voucher has never arrived despite a calls with talktalk saying it will be ho...
I can't find my order number(ID) following "N" Can someone help me please?
Hi there The thing is i renewed my talktalk account last month. However i changed my mind and i placed a switch order on virgin media last month. I concerned about the new contract with TT So i called TT. The agent said it's fine, once the order comp...
I have been trying to access my bill in the online portal. I just get a loading message with a spinning dotted circle. Same with different browsers, computers, phone, location. Can anyone help? This inability to see my bills will drive me away from t...
Hello, I've just received my first paper bill to which theres no suprise that I've been charged £2.75 for a paper bill I never asked for. The joys of being a TalkTalk customer. I'm still unable to access the billing section within my account, which I...
Hi, I switched to Shell energy on 17/6/24. I was migrated to TalkTalk on 23/8. Part of the deal was a voucher for £100. It's now 21/10 and still no sign of this.I used the TalkTalk chat facility about something else and once this was resolved asked a...
I've just about had enough of trying to get in contact with talk talk 3 days now and still can't get through on phone or on web chat my service was restricted so I went to pay my outstanding balance and yet again it came up with a technical issue had...
I would like to end my contract. When I was with Shell it was only £23.00 a month. Now they want £60.00, this is TalkTalk. It says that my account came to an end on 6/3/24. Can I cancel with TalkTalk
Been months since we took the fibre upgrade, with a £25 voucher promise - received nothing.!Can't get hold of anyone regarding the problem and wondering how to get it sorted out.Thanks.
I had a better deal but was lured back with a better offer including a £100 gift card.
Last year we had a deal for Fibre 500 and phone services for £42 a month. My bill went up the usual £3 which is fine, then it went to £56 in September and then this month up to £66. I spoke with a rep apparently called Rachel on Talktalk live chat an...