Hi, I have received two letters now asking me to contact you by telephone, 0345 172 0034. I have tried to call but get a recorded message saying your operatives are busy and referring me to use your online chat service. When I login to my talktalk ac...
Hello. I've just received my latest bill for last month and it's double what I expected. The reason seems to be that I'm paying for Fibre 150, and then also paying for Fibre 150 data which is something I don't think I've ever requested. Could someone...
Hi, Can someone please help provide me with my order number ? It should start with an "N" but isn't on any documentation or emails I've received. So, I can check with gift cloud that a £85 voucher will be sent in due course my service went live on th...
I put in an order on the 25 Nov 24 to upgrade to Fibre 150, I changed my mind and cancelled the order on the same day (25 Nov 24) My account is still showing an order is in progress . I have brought this matter to talktalk via chat line several time ...
I have been trying and have been confirmed multiple time that my account will be closed since last Nov however I am still getting email regarding my bills and today I got email regarding my DD setup, when I logged in to account and what a surprise my...
Hi. I need some advice/help. I’ve raised a query over live chat about a £75 engineer charge that’s about to leave my bank account but have heard nothing back. A week or so ago our broadband went down and I contacted live chat who did a load of checks...
I was promised a £50 gift card when I signed up for Broadband in September 2024. Despite several attempts to get some sense out of people I still haven't received it. Any ideas please to resolve the matter?
Why am I still recieving bill emails when I am no longer a customer
i need to discuss my contract
My Talk Talk service ended on 27th December when I switched to another provider, as confirmed by their email, yet I am still getting automated text and bills threatening me because I have cancelled the dirtect debit - to stop them taking money not en...
I have been with talk talk for over 120 days and still no email with the Amazon gift voucher offered when I signed up
I was cut of from my enquiry
Letter 17th Jan 2025: The price of your service is changing.Edited with more info: The letter is confusing...I don't use a landline, I don't have a landline service contract nor do I want one. I have a data only Fibre 150 contract till 2026 and that'...
When I try logging into my account using the TalkTalk app I get a message that says Account Suspended. Why? I am still within TalkTalk and now on a fibre optic broadband package. I only wanted to log in to ask why I have not received the voucher I wa...
hi guys. just been on to retentians and renewed my contract . full fibre 150 with voip £28pm for 18 mths with first 3 months free. however to get the 3rd month free i have to call back in april for me to receive the discount. i was also promised ther...
Where’s my compensation after last month’s fiasco to get my fibre cable replaced after the storm damage? Again, nothing is simple and finding any previous posts or information is just like going down a rabbit hole!
Just like so many others and recent posts I have switched from TT to Vodafone using one touch switching. This went through successfully and I recieved all emails and communications from Vodafone and Openreach indicate my new Vodafone service is up an...
Regarding Account number XXXXXXX I have given notice of termination on the 4th December 2024 yet despite earlier communications including a letter to PO Box 675, Salford I still continue to receive billing for the service. Can someone with the author...
I joined talk talk via the website as I saw an offer where I would receive an Amazon voucher 120 days after joining. I joined on the 29/08/2024 so should have received it on the 27/12. I have had no email or anything and have chased it up three time...
I closed my account last month, just after paying a bill for this month. I am owed a credit of £20+. but my account has been closed online, and neither my email address nor physical address are registered on the system, so I can't contact anyone abou...
our final bill is incorrect.we went live with vodaphone on the 14/10/24our final bill is dated 13/12/24could you correct this and we will happily pay the outstanding amount,sue smith
How do I get to message TalkTalk regarding my final bill. I have been charged up to 14 Jan 2025 when I switched to another supplier on 26 Dec 2024. I gave plenty of notice and would like an explanation and a refund.
I've recently left TalkTalk for a different provider and have received 1 returns bag and 1 label to return the equipment and these came with the following letter: Letter Received I have a Wifi hub (Sagemcom) router, Huawei router and set-top TalkTalk...
My Talk Talk Brodband and Phone contract ends on the 2nd February 2025.What are the steps to take to make sure I can cease all services up to this date?I do not want to incur any penalties just a smooth cessation. Please advise? Thank you
Renewed my service in July, with an activation date in August and the promise of a voucher from Giftcloud.I've waited more than the required amount of days and not received anything.Reached out to giftcloud and their support is not helpful and questi...