Multiple times this year been told getting a free upgrade to 150 ff. Each time we have told talktalk via phone we dont want the upgrade.Last week 1st nov was one of those times, on the phone in the same call i decided to renew our current service(fib...
I took out a Fibre 65, and I was expecting an Amazon voucher to be received today. However, when I checked, it said my order hadn't been registered. Daniel XXXX Account number XXXXXX 18 Your order reference number: XXXXXX47 Please can you advise
After 17 years TalkTalk have sent postal items to the wrong street address. I can find nothing on their website or in my account to show how it can be corrected or even to call to do so. I am NOT moving house - they simply have the wrong street!
I gave 30 days notice on 22nd August'24, informing I was terminating services as my contract ended on 22nd Sept,24.However, TalkTalk state my new supplier havent contacted Talk Talk, so effectively I am still being charged for phone line and rental. ...
Hi, I joined shell broadband via a comparison website in June, with the promise of a £100 amazon voucher.I had no idea of the talktalk buy out until it actually happened.The voucher has never arrived despite a calls with talktalk saying it will be ho...
I can't find my order number(ID) following "N" Can someone help me please?
Hi there The thing is i renewed my talktalk account last month. However i changed my mind and i placed a switch order on virgin media last month. I concerned about the new contract with TT So i called TT. The agent said it's fine, once the order comp...
I have been trying to access my bill in the online portal. I just get a loading message with a spinning dotted circle. Same with different browsers, computers, phone, location. Can anyone help? This inability to see my bills will drive me away from t...
Hello, I've just received my first paper bill to which theres no suprise that I've been charged £2.75 for a paper bill I never asked for. The joys of being a TalkTalk customer. I'm still unable to access the billing section within my account, which I...
Hi, I switched to Shell energy on 17/6/24. I was migrated to TalkTalk on 23/8. Part of the deal was a voucher for £100. It's now 21/10 and still no sign of this.I used the TalkTalk chat facility about something else and once this was resolved asked a...
I've just about had enough of trying to get in contact with talk talk 3 days now and still can't get through on phone or on web chat my service was restricted so I went to pay my outstanding balance and yet again it came up with a technical issue had...
I would like to end my contract. When I was with Shell it was only £23.00 a month. Now they want £60.00, this is TalkTalk. It says that my account came to an end on 6/3/24. Can I cancel with TalkTalk
Been months since we took the fibre upgrade, with a £25 voucher promise - received nothing.!Can't get hold of anyone regarding the problem and wondering how to get it sorted out.Thanks.
I had a better deal but was lured back with a better offer including a £100 gift card.
Last year we had a deal for Fibre 500 and phone services for £42 a month. My bill went up the usual £3 which is fine, then it went to £56 in September and then this month up to £66. I spoke with a rep apparently called Rachel on Talktalk live chat an...
Hi I'm still waiting for my joining voucher..! After joining as a New customer, through my Mothers TalkTalk contract.! My mother was told she would be getting one too.!? Regards Karl68
It is over 5 weeks with no broadband or landline service. We pay our bills regularly, we have followed all instructions, spent hours on the phone, waited in for engineers who havent turned up, pre-booked telephone calls have not been received. Have g...
Hi everyone, on 19 September I received an email detailing the contract confirmation of my new service to take place in our new home to start on the 3 October. We moved on 30 September and waited a few days, then a few more, then resigned ourselves t...
Hi there I signed up with TalkTalk on the 30th of may this year which included and promotional offer of an Amazon echo. I've been keeping an eye on my emails from TalkTalk in regards to the echo but still nothing has arrived yet. I can see multiple p...
hello, I have recently had my account marked as being for a vunerable user due to mobility disabilities and having a fall alarm connected to my land line and living alone. I was told I would be emailed a form in relation to this that would need to be...
Why am I being overcharged?
I’m looking for help to query an overcharge on my month bill and to ask for my October bill to be changed to reflect this please. . In my October statement, I am being charged more than normal. In the statement it says that this is due to a late paym...
My broadband and phone service have been migrated from Shell to TalkTalk systems on the 09/08/2024. When I try to log into my account it takes me to my old 2015 account. I spoke with someone today, Thursday 26 September 2024 who told me that he had d...
Live chat is so rubbish it takes them so long to reply and they ask you questions not even related to the matter ! My contract ends on October 4th, I will not renew so please do not bill me after the 4th.Also I would like a seamless transfer which me...
where to start.. On 03/09/24 I started a chat via my talk talk account online as my old fibre 65 contract ended at the end of that day, so I wanted to get a new deal. I spoke to an agent who advised me that I could get a renewal essentially for the s...
